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Business Profile

Window Installation

Central Window of Vero Beach, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

This profile includes complaints for Central Window of Vero Beach, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Central Window of Vero Beach, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/05/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* ***************************** bought Central Window during a window job they were doing for **.******* ***************************** took over the job and I have continued to call them for service on a broken window and they tell me they will not help me.

      Business Response

      Date: 07/05/2023

      This is not a ******* Window and Door customer.

      Customer Answer

      Date: 07/05/2023

       
      Complaint: 20275418

      I am rejecting this response because:

      We are a ******* Window & Door Client since you/FWD bought Central Window and installed these windows for **.



      Sincerely,

      ***********************

      Business Response

      Date: 07/06/2023

      Central window was a company that I purchased the assets of five years ago. They were run as a separate company, incorporated with the state as a separate entity and have no affiliation with FWD nor do we share resources or customers between the two.

      The customer is misrepresenting the facts and in fact in the latest complaint claims that because FWD purchased Central (not accurate) we are not responsible for her product.

      Customer Answer

      Date: 07/06/2023

       
      Complaint: 20275418

      I am rejecting this response because:
      If this is the case how come your emails ************************************************ are who we dealt with when ******* Window and Door took over and **** the Gen *** who moved from ** told ** that he was hired to close down Central and handle all things through FWD. So you are part of Central Window and you finishing the work from Central Window on our job is all connected.  ******* Window and Door is a joke and you should have taken care of the customers.  

      Do not worry I went around you and had EAS give us the sash to install since you had no part of helping a many year client.  You should be paying for the installation.
      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a door installed incorrectly that I purchased from them. This was done more than 2 months ago. I have called their offices repeatedly over the past 8-9 weeks, and at no time has anyone ever gotten back to me in any fashion. They have all my money, but they refuse to answer me and are hiding from me and won't get back to me and won't send someone out here to fix the problem.This immature, evasive behavior is disappointing and distressful to me, and they are veering into the territory of fraud. i want them to call me and send someone out immediately to meet with me.

    • Initial Complaint

      Date:11/28/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a proposal from this company. I put a down payment of ****. I cannot reach them. They have apparently merged with .******* Window and Door. I have called numerous times with numerous numbers and keep getting another recording, NO ONE answers. Proposal is ***** for *******. HELP.

    Central Window of Vero Beach, Inc. is NOT a BBB Accredited Business.

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