Complaints

This profile includes complaints for Vatland Cdjr, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vatland Cdjr, LLC

  855 S US Hwy 1 Vero Beach, FL 32962-4704

• 

  Vatland Cdjr, LLC

  PO Box 650997 Vero Beach, FL 32965-0997

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased several cars at this dealership. I have a *********************** with a **************** contract and I dropped it off with a coolant leak on 10/10.They told me it would take 1 week for them to see it I said it's fine. It has been almost 2 months and the only thing I got was that they reccomended to change the plugs and wires and front brakes, which have been done by the ******* dealership quite recently. They mentioned the *** module needed replacement but as it was no longer available the warranty won't cover it. I told the to just replace the hose and the clock spring. It has been 2 months and they still have the vehicle. It is very difficult to get any answers from them and when I get them is always "we are too bussy". I can't believe that in 2 month they could not manage to replace a coolant hose and a clock spring, neither I believe that the other customers are wating 2 months for a minor repair that takes very little time and is cover by the Chrysler warranty. I have uploaded all the text exchanges with the tech advisor where you can see the dates and the lack of response.

  Business Response

  Date: 12/06/2022

  ****************,

  I understand your complaint about getting into our service department in a faster time, its a valid concern and we don't like that it takes week to months to get scheduled either, however, once you car is here its in line to get a tech to review and diagnosis the issue.  we have done this on your automobile and have determined that we will only be able to address 2 of the 3 concerns.  THE *** module is not available from the factory nor in aftermarket supply.  so that repair will not be corrected this time.  The hose and Clock spring have been approved by your *** care extended warranty. Getting them on phone and getting approval is a challenge in this day in age, none the less its finally approved!  We have received your parts, and *** care requires a certain level tech to complete these repairs, so once that tech frees up some time form customers that are ahead of you in the line of work, that tech will start *********** process.  I hope to see you car completed with in 2 days or up to a week.  As soon as its completed our advisor will reach out to you to collect deductible and schedule time for you to pick up the vehicle.

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18526049
  
  I am rejecting this response because:

  Please forward to ******* and please add it to my complaint. The service advisor called me after I informed them that I filed the complaint and told (and I quote) "That was not very smart" "That will make things worse because Mr ********************** (the owner) does not take kindly these types of complaints!". I laughed and asked her if she thought that the best way to answer a complaint was to threaten the customer and she said "I am going to hang up and we will call you from Mr ************************ office". I have not received any more calls from them.
  

  
  

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/07/2022

  ****************, AS we discussed on the phone yesterday, i don't follow why your stating you were not contracted by us.  you and i had long conversation yesterday, and i explained the process that we are current working on.

  I also stated i would reply to this complaint late last night while at home, as i did not have time yesterday during the day.  i did just as i stated * would do.

  The next step will be with your car is completed we will let you know. 

  you have my contact info,

  ***** Vatland

   

   

  Customer Answer

  Date: 12/08/2022

  *****:

  My apologies on the untimely messages of this complaint. The post that was sent to you was sent to BBB before we spoke, but it got posted the following day (yesterday). I did send a note to ******* at the BBB to correct it but they were closed yesterday afternoon.

  I did indicated to her in my email, and as I state here, that your response was acceptable. 

  Thanks and once again, I apologize for the bad timing of the messages of this complain, it was not my intention.
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm looking for Vatland to take ownership of their negligence and refund me for the $5,000.00 I paid for the brakes to be repaired. I also, want the cost of the warranty, which I had no choice but to use, because they would not take ownership. We paid thousands for the warranty, and we should not have had to use our warranty and make a claim against it. Let's face it all claims against insurance companies or warranties affect future payouts for damages, meaning they often will cap out at a certain amount. In addition, for them to cover the cost of the new dealership fees that we had to pay, which was roughly $268.00, then of course my attorney fees, due to the fact that I have had to obtain counsel on behalf of my consumer rights when we owned the vehicle less than ************************************************************************************** the manifold, was not re-installed properly, and was hanging, and the gasket was missing, as well as the brake anti-rattle clips were installed upside down and rubbing on the rotor causing damage. *** fact remains with the gasket being missing and the car being driven for two weeks, this could still have irreparable damage to my engine. If my son did not catch the rattling noise, the engine on this $80K car would have blown. Please understand what I have written in my timeline, this car didn't need brakes, to begin with. We had the car for less than a month, and were told the brakes were "new." *** original brakes were OEM racing brakes, which according to the manufacturer last 30K-60K miles. *** car had roughly 26K miles when they insisted the brakes needed to be changed. Although the car had roughly 26K miles and that is around the timeframe that the brakes would have had to be changed, we were told they were NEW. ***refore we once again should have been able to get another 30K miles out of the brakes before having to replace them. this has been nothing but aggravation, frustration, and deceitfulnes

  Business Response

  Date: 11/14/2022

  Customer bought a used Dodge Hellcat high performance vehicle.  A few months after purchase they came in with complaint of brake issues, upon inspection we found brakes were worn and in need of replacement. We replaced both front and rear Brembo Brake pads with Factory brake pads.  We also suggested and customer agreed to replace the Rotors at same time so she would have a " good start date to good brakes to judge when her son would wear through them"  This cost was $5000 to do so.  it took technician several hours to replace and the product themselves are very expensive as they are high performance parts on a high performance car.  There is not refund due to customer for us performing maintenance repair to wear items on her car.  However we did agree to refund them the small invoice that ******* CDJR charged them to switch some brake clips that they claim were installed backwards, which is impossible to do as they  can only be installed in *********************, but since we cannot verify we are happy to refund the customer as goodwill gesture that cost that ******* charged them. We understand her frustration with having to repair such expensive wear items, but those are the responsibility of the owner of the vehicle.  As far as the warranty item that was repaired at another dealer, that was covered under her basic warranty. I am unsure of the miles at this time, but if she purchased an extended warranty, that will cover items when basic warranty runs out.

  If Customer wishes to accept a refund they must email me directly ( ******************************************************* with copy of the *********************** as well as where to send check. a check will be send within 3 business days of receipt. Our offer is only good for 1 week from receipt of this. complaint,  if not accepted we will determine customer has declined our offer and is satisfied otherwise.

  Customer Answer

  Date: 11/16/2022

   
  Complaint: 18398375
  
  MESSAGE FROM BUSINESS:
  Customer bought a used Dodge Hellcat high performance vehicle.  A few months after purchase they came in with complaint of brake issues, upon inspection we found brakes were worn and in need of replacement. We replaced both front and rear Brembo Brake pads with Factory brake pads.  We also suggested and customer agreed to replace the Rotors at same time so she would have a " good start date to good brakes to judge when her son would wear through them"  This cost was $5000 to do so.  it took technician several hours to replace and the product themselves are very expensive as they are high performance parts on a high performance car.  There is not refund due to customer for us performing maintenance repair to wear items on her car.  However we did agree to refund them the small invoice that ******* CDJR charged them to switch some brake clips that they claim were installed backwards, which is impossible to do as they  can only be installed in *********************, but since we cannot verify we are happy to refund the customer as goodwill gesture that cost that ******* charged them. We understand her frustration with having to repair such expensive wear items, but those are the responsibility of the owner of the vehicle.  As far as the warranty item that was repaired at another dealer, that was covered under her basic warranty. I am unsure of the miles at this time, but if she purchased an extended warranty, that will cover items when basic warranty runs out.
  If Customer wishes to accept a refund they must email me directly ( ******************************************************* with copy of the *********************** as well as where to send check. a check will be send within 3 business days of receipt. Our offer is only good for 1 week from receipt of this. complaint,  if not accepted we will determine customer has declined our offer and is satisfied otherwise.
  

   

  I ***************************** REJECT THIS BECAUSE:  according to Mr. ********************** there are many discrepancies to his story.  In addition, facts are facts.  I have documented proof by another dealership, whom would not put their reputation on the line, for another company.  

  Mr. **********************'s response fails to mention any of the other damages his dealership and service department caused.  The brakes clips WERE installed upside down, causing a rattling noise.  According to the dealership this exact diagnostics from the other dealership:

  2 68529433AA GASKET-EXHAUST (N/C)
  30028 RIGHT EXHAUST MANIFOLD TO CAT CONVERTER BOLT AND GASKET
  MISSING VERIFIED CUSTOMER CONCERN, STORED DTC ***** DOWNSTREAM FUEL
  TRIM SYSTEM 2 LEAN. PERFORMED INSPECTION AND FOUND EXHAUST LEAK FROM
  RIGHT BANK, LOWER BOLT FOR MANIFOLD TO CONVERTER MOUNTING IS MISSING
  AND ****** GASKET IS MISSING. LOOSENED EXHAUST SYSTEM, REPLACED MISSING
  STUD, REPLACED ****** GASKETS AND TIGHTEN BOLTS TO SPEC. CLEARED
  TROUBLE CODES AND VERIFIED O2 SENSORS ARE SWITCHING PROPERLY

  ANTI RATTLE CLIPS INSTALLED INCORRECTLY VERIFIED CUSTOMER
  CONCERN, PERFORMED INSPECTION AND FOUND FRONT BRAKE ANTI ***** CLIPS
  WERE INSTALLED INCORRECTLY AND RUBBING FRONT BRAKE ROTORS. FOUND
  MINIMAL DAMAGE TO BRAKE ROTOR SURFACE AND DAMAGE TO RATTLE CLIPS
  REPLACED BOTH FRONT BRAKE PAD ANTI RATTLE CLIPS AND INSPECTED REAR FOR
  CORRECT INSTALLATION

  This is not something a dealership would NOT make up.  Therefore, the additional damage caused to the vehicle is on the responsibility of **********************.   The fact remains that we were told when we purchased the car that the brakes were NEW.  We purchased the car with approximately 23K miles.  If you do the math according to the manufacturer Brembo of the racing OEM brake pads and rotors, they state the brakes on a racing vehicle should last up to 30K-60K Miles.  Therefore with the car being purchased at 23K with NEW brakes, we shouldn't have had to replace them until the car was approximately at 53K miles.  That is on the low end of how long the racing brakes last for.  ************* Mr. ********************** fails to mention that the car was ONLY 3 weeks old when they stated that the brakes needed to be replaced.  I debated this with Mr. ********************** himself.  As I debated with him and argued my point, and told him directly, this is not okay, the car is three weeks old.  We have not had this car even a month.  (This is all documented in the time line I will post to this).  Currently the vehicle is sill less than 90 days old.

  ************* the fact remains that the car had additional damage due to the negligence of ********************** dealership and service department, and that is a direct result to why to the manifold issues, as well as the gasket missing, and leak.  With the gasket missing alone is a huge concern.  We are not mechanics, nor do anyone of us know how to mechanically work on the car, yet it was driven for almost two weeks in that shape after leaving **********************.  There is potential irreparable damage to the engine of this car.  

  Below is the exact timeline of how this transpired.  I have also attached this time line as well as correspondence from the dealership, and the two service orders.  One from ********************** and the repairs from the other dealership. 

  TIME LINE: 

   

  October 28, 2022
  ***** **********************
  855 South US Hwy 1
  Vero Beach ** 32962
  Dear Mr. **********************,
  

  I am writing this letter about the 2019 Dodge Hellcat SRT we purchased on August 22, 2022, from your
  dealership.
  

  Since day 1, there has been issues with this vehicle, literally as it was driven off your lot.
  The vehicle as I previously stated was purchased from your dealership on August 22,2022 in the amount of
  $68,568.54. At that time there was additional charges of $1,892.35 in addition of $68,568.54.

  
  ? Then the day we were purchasing the vehicle, we (myself, my boyfriend ***********************, and my son,
  *********************************) were told, that they would not provide the Pre-owned Certified because the vehicle
  was stolen.

  
  ? Immediately, I became hesitant in making this purchase, however ***** our sales rep ********** us
  that it was sitting for only a month and the police found it, and it was in perfect shape.

  
  ? Over and over, he stated that this vehicle was in great shape, again stating that your dealership
  inspected the vehicle numerous times.

  
  ? I should have known better when I asked for it to be preowned certified and your dealership would not
  provide that to me and told me I would have a 90-day bumper to bumper ********************** warranty. I preceded
  to ask what is a vatland warranty compared to certified preowned? I was informed it was the same the
  only difference is that its in house warranty. If anything goes wrong or breaks, bring it back and we will
  fix or replace without question. Little did I know that every time I called about something breaking or
  going wrong I would be ridiculed and guilty until proven innocent.

  
  ? I made the decision to move forward with purchasing the vehicle, at which point, going through the
  process took hours on end, and we put $25,000.00 down in a cashiers check.

  
  ? On that very same day, we purchased an extending warranty, for an additional $5,328.60

  
  ? The first ************************ 22, 2022, we contacted our sales representative, ***** by text because the
  radio was not working correctly, it would not shut off. Let me remind you that the radio was one of the
  key components that was listed that was just replaced when we purchased the vehicle. *****
  responded right away and advised us to bring the vehicle in. My son ********************************* brought the
  vehicle to your dealership in lieu of my absence.

  
  ? The next issue were the tires. We replaced the tires and paid for them, as we were responsible for
  replacing the tires due to wear & tear.

  
  ? September 14th my son brought the vehicle to replace the tires. At that time, he was told the vehicle
  needed brakes. At which point the cost was going to be roughly $6,000.00.

  
  ? On September 21, 2022, I contacted you directly, and expressed my concern of the brakes needing to
  be replaced. Your response to me was: Well, you know your son wore those brakes out. I debated
  this with you back and forth since the car was literally bought less than a month ago, and according to
  your sales representative everything was new, and it passed all inspections. My argument to you at
  that time, was that the car was less than a month old from when we purchased it, and if the brakes
  were new as we were told, then they wouldnt need new ones. You stated you would see what you
  could do on the cost and call me the following day, that you wanted to talk to your service manager.

  
  ? In that same conversation you stated that the previous service manager was just terminated for doing
  shady and unethical activities. I informed you that there was a young individual who works in your
  service department, who stated to my son when he brought the vehicle to be serviced for the tires, that
  he was supposed to get this car, but you got it instead. At that time, you told both me and ********
  that you were going to look into it. I never heard from you again regarding that.

  
  ? I called you the following day, and you stated that the best you can do is $5,000.00 out the door. We
  moved forward with having the brakes fixed.

  
  ? On September 20th, we dropped the vehicle off at your dealership for the front and rear brakes as well
  as the rotors to be replaced. It was paid in full prior to dropping the vehicle off through DocuSign by my
  son ***********. We were told it would take a day to order the parts, and then a day to install the
  brakes.

  
  ? We were promised the vehicle back on September 23, 2022. My son picked up the vehicle, in which
  we could have a conversation about that day, and how another customer discriminated against him, in
  which he spoke up for himself after she kicked him out of your lobby, while calling him names.
  However, I will leave that for another time.

  
  ? The Service Report from your dealership said the following in it: (Document is attached).
  FRONT BRAKE PAD OR SHOE REPLACEMENT:
  removed and replaced the front and rear brake pads with all other related new seals
  gaskets and non-reusable hardware and reinstalled all components removed for repairs
  in the reverse order of removal
  Second Part of the Service Report stated:
  REAR BRAKE PAD OR SHOE REPLACEMENT:
  removed and replaced the front and rear brake pads with all other related new seals
  gaskets and non-reusable hardware and reinstalled all components removed for repairs
  in the reverse order of removal...

  
  ? Approximately, 17 days later, On October 10, 2022, the car started to make a rattling noise, as well as
  not sound as it did when I purchased the vehicle. At that point, I was not taking the vehicle back to your
  dealership as I had no confidence in what type of service would be provided, in all honesty I lost faith in
  the service provided by your dealership.

  
  ? At this point on October 11th , 2022 I had no choice but to use my extended warranty and submit a
  claim, who sent ** to a Dodge and Chrysler dealership in ****** and made an appointment for the car
  to be taken in on October 24, 2022. The vehicle remained parked in my driveway and not driven until
  the day of October 24th , 2022.

  
  ? Once inspected by the service department at dealership, the findings were undisputable and
  unacceptable. In fact, almost irreversible, and to be honest at this point we may not know until
  down the road how badly your dealership damaged my vehicle for the lack of competence by
  your technicians in the service department.

  
  ? According to ************************************** out of ******, this was their findings:
  Right exhaust manifold to CAT Converter Bolt and Gasket missing. Verified Customers
  concern. Downstream Fuel trim System 2. Lean Performed inspection and found exhaust
  leak from right bank, lower bolt for manifold to converter mounting is missing and Flange
  Gasket is missing. Loosened exhaust system, replaced missing stud, replaced flange
  gaskets and tighten bolts to spec. cleared Trouble codes (document is attached)
  Anti-rattle clips installed incorrectly verified customers concern. Performed inspection
  and found front brake anti-rattle clips were installed incorrectly and rubbing front brake
  rotors. Found minimal damage to brake rotor surface and damage to rattle clips.
  Replaced both front brake pad anti rattle clips and inspected rear for correct
  installation.

  
  By this documentation from the dealership that just fixed the issues at hand, it is VERY CLEAR your
  dealership is negligent here. Also, the concern now lies with the gasket missing while this car was
  driven. This remains as an underlying issue, as there is no direct way to tell if the engine of this car
  was affected with not only the missing gasket, however the intake manifold, and leak in exhaust. I am
  not asking you or your technicians for professional advice, as I have already been informed by the
  dealership, we just picked up the vehicle from. The fact remains that we trusted you and or dealership
  to provide top quality care, and it was not rendered.

  
  After paying $5,000.00 for brakes and having to make a claim against a new warranty that we paid
  $5328.60, as well as a $232.68 fee from *******, we are now in this for over $11,000.00 worth of
  damage, as well as being without a vehicle for two weeks.

  
  However you choose to look at it, for our frustration, lack of ability incompetence with your dealership,
  filing a claim with a new warranty, when it has not been 90 days this car drove off your lot, for possible
  and future repairs due to the missing gasket, and for all other issues I am demanding the money
  returned for the brakes, fees, and warranty.

  
  The amount of damage that was caused, time taken, no vehicle for two weeks, this is not negotiable.
  I will be expecting a response from you within the next 72 hours with the resolution in place.

  
  Respectfully,
  *****************************
  *********************
  ************
  ************
  

  Sincerely,
  
  *****************************

  Business Response

  Date: 11/17/2022

  The missing bolt, or what ever it was with gasket is not something we caused, nor something we even worked on.  That is certainly no fault of anybody, that is why vehicles have warranty items, and car was covered under warranty. 

  Since Customer is declining any assistance on our offer we are closing the case on our end.  

  Best of Luck to customer on their car.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the bank through which I leased my vehicle today to request a payoff. The bank refused to provide me with a payoff. They told me it was a **************** policy that all payoffs must come from the leasing dealership (lie #1) and that they did not have a payoff (lie #2). They told me I needed to contact the dealership from whom I leased the vehicle (Vatland Jeep in **********, **). I called the dealership four times and finally spoke to a "manager" **** who logged into their account with ********* and provided me with a payoff after asking me the mileage on my vehicle. I asked why he needed the mileage after telling me first that he didn't know, told me that because my lease had a term and mileage limit, they needed the mileage (lie #3). When I asked, why would **** tell me to call the dealership for my payoff, he said he didn't know. **** had an attitude from the outset and when I called him on it, he said "what about your attitude?" When I asked to speak to the general manager, he told me he wasn't there but would be in at 9AM-5PM. He told me the general manager, ***********************, was a manager just like him and wouldn't have any other information about why Ally would require me to contact the dealership for my payoff. He told me to call Ally to figure that out. This dealership had good service when I was buying the vehicle but seems to have gone down hill. I would not recommend them in the future.

  Business Response

  Date: 10/10/2022

  *******, i tried to call you last week about this issue.  we apologize that you are having issues with the lease bank in getting a payoff.  They really are the ones who should provide that information to you, as a lease buyout varies by dealer or individual.  ********** has different policies on their lease end quotes.

  I am being told that my team already has given you a lease quote from the bank?  what are we missing? 

  Please advise.

   

  ***** Vatland

  President Vatland CDJR.

  **********

  Customer Answer

  Date: 10/11/2022

   
  Complaint: 18120914
  
  I am rejecting this response because:  As I stated in my initial complaint the bank is pointing to the dealership the dealership is pointing to the bank. The dealership is the one that brought me to the bank. And according to Florida state law the bank has no ability to sell the vehicle to me without a licensed dealership. The dealership is telling me that they have absolved themselves of all responsibility to help me with the lease buyout and that if they were to do so the bank would require them to break the law and discriminate against me. And yet they are still doing business with the bank. This makes no sense at all. And the owner of the business is saying he doesnt know anything about it? Highly unlikely.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/25/2022

  *******. There are banks that we refinance you. which ones exactly Im not sure but my team will point you in right direction if you wish. Thats what you need to do with them. We dont deal with that bank except a few times per year, typically when they have best lease option for customer. But in light of how they handle lease buyouts we dont use them. 
  you can write them a check and they will be required to send you a title. Then you take title and complete your own tag work with tag and title office. 
  

  its not a fun process. And like i mention on the phone to you. I personally am doing. Same thing. Except Im choosing to not buy it due to their policies. 
  

   

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18120914
  
  I am rejecting this response because:

  The owner promised to have his people help me work through this. When they called, they were even more confused than I have been, and I have not heard back from them or the owner. The bottom line is the dealer will not facilitate the buy out because the bank will not allow them to charge a load of fees (not in the contract). This whole experience has turned me off from Vatland, Ally, and Jeep. I will not be buying out the lease and will not be purchasing from this dealership again.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used car with a 90-day warrantee, at about 120 days I needed to replace the battery and alternator which I understand it was past the 90 days. I paid full price and was told the extended warrantee did not cover these repairs, it cost me **** dollars. less than a week later, the yellow check engine light came on and off. I was told to try to get it in when the light goes on and they would check it. after a few attempts I was able to get it to them with light on, they wanted to charge almost 200 dollars to check it out, I didn't do it and had intentions of going someplace else., when the light goes back on. I tried to sell the car back and they low balled me, so I went to other places only to find out on the title it said not actual millage ???? they never mentioned that at any point but said the millage was correct on clock.

  Business Response

  Date: 09/16/2022

  Your Vehicle did have a 90 day warranty to cover items that break unexpectedly.  Batteries are a maintenance item and the battery was good when we tested it prior to sale.  I am not sure where you had the alternator done, but that also would be outside of 90 day warranty.  When you don't purchase an extension of warranty at time of sale then you take the risk of failures.  The check engine light could be related to recently filling vehicle with fuel and gas cap not being properly tightened.  Be sure to make sure the cap clicks 3 to 4 times. Also try to notice if your only seeing the light on after recent refueling.  Our Diagnostic fee is 151 to inspect the vehicle if not related to the recent refueling.  Batteries and alternators are expensive items and they are critical to keep a car running. However they are your responsibility to maintain them and replace when necessary.  The good thing is your new battery is under a warranty  so if something happens again it will be covered.

  The Items repaired were not covered by any warranty and would be responsibility of the owner.  The estimate for diagnostic is normal within Industry standards and we have not overcharge this customer and no refund of any-kind is necessary.

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this dealership. I also bought an extended warranty and I'm supposed to get a loaner vehicle should something happen to my car. My car cannot be driven and we were able to get it to the dealership on Saturday, September 10th. They refuse to diagnose my car and told me it could be weeks before they even diagnose it. I can't get a loaner vehicle if they don't diagnose the problem. They said I can take it to another dealership but they will not tow it for me and are saying it will come out of my pocket if I have it towed to there other dealership, almost an hour away. I cannot go an untold amount of weeks without a vehicle and they refuse to give me a loaner vehicle per my extended warranty.

  Business Response

  Date: 09/16/2022

  ******** we understand your frustration with getting scheduled for service.  however we are booked out through October and scheduling into November.  That is the best we can do.  only comparison i have is relating it to a doctor * we have 3 heart surgeons to do heart surgery and we have 100 people waiting for hearts.  

  so there is a wait to get your vehicle diagnosed and also scheduled into the shop for repairs.  We are happy to add you to that schedule.  you just need to email or call our appointment scheduler. ************

  Customer Answer

  Date: 09/19/2022

   
  Complaint: 18019341
  
  I am rejecting this response because per my warranty, you can give me a loaner vehicle. You can keep my car as long as needed to be repaired, but you owe me a vehicle in return.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/19/2022

  *******, you have been informed by ***** prior to your vehicle being dropped off at our facility.  We are not able to immediately see your vehicle into the shop for diagnosis.

  Currently you are 3rd in line to be seen, that could be end of day or by Wednesday.  That would depend on how detailed the diagnosis on vehicles that have arrived prior to yours.  Once we have proper diagnosis, we will contact your 3rd party extended warranty, verify coverage, verify rental terms and conditions. All this will be communicated to you or your husband ***********  

  Customer Answer

  Date: 09/20/2022

   
  Better Business Bureau:
  
  I sold the car and went to a new dealership. 
  
  Sincerely,
  
  ***************************