Business ProfileforHale Indian River Groves, Inc.
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 1650 90th Avenue, Vero Beach, FL 32966
- BBB File Opened:
- 6/10/1991
- Years in Business:
- 77
- Business Started:
- 1/1/1947
- Alternate Business Name
- Hale Groves
- Southern Fulfillment Services LLC.
- Southern Fulfillment Services, LLC
- Business Management
- Mike Lore, Call Center Manager
- Contact Information
Principal
- Mike Lore, Call Center Manager
Customer Contact
- Mr. Dan Richardson, Chairman of Board
- Mr. Edgar Brown
- Mike Lore, Call Center Manager
- Additional Contact Information
Fax Numbers
- (877) 329-4253Primary Fax
- (772) 226-3541Other Fax
Phone Numbers
- (800) 356-7264Other Phone
- (800) 990-8884Other Phone
Website Addresses
- (877) 329-4253
Customer Complaints
15 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
8 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Karen Elizabeth P
04/30/2024
Hale Indian River Groves, Inc. Response
04/30/2024
We do apologize for the manner in which the fruit arrived. According to the copy of the email, our agent stated:
"Dear *****:
Thank you for notifying us of the unsatisfactory manner in which your package from Hale Groves was received. We would like to extend our sincere apologies to you.
Unfortunately we're unable to view the attached photo.
We can submit a credit request for any pieces that were not satisfactory.
Please let us know the total count of moldy pieces.
For quality assurance purposes, if possible, please email a photo of the damaged fruit to ***************************************.
We do value you as our customer and appreciate your business.
Sincerely,
Ariane "
We do in fact want to always make it right for our customers. The fact that we could not view the photo warranted additional information as we do not always do "full credits" or "total replacements" when the spoilage may be limited to a piece or two. However as mentioned we do want to make it right. May we suggest contacting our customer care team at ************ and advise the agent as to how many pieces were spoiled and at that point they will make sure to make it right.
Thank you!
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