Complaints

This profile includes complaints for Dyer Collision Center Vero Beach's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dyer Collision Center Vero Beach

  435 1st St Vero Beach, FL 32962

• 

  Dyer Collision Center Vero Beach

  1000 US Highway 1 Vero Beach, FL 32960-5767

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint as *** for my father, ******* Dale ******* On November 16, 2024, my father paid **** Collision $500 using his credit card for parts/supplies to repair his vehicle. His insurance company, *****, issued check #********* made payable to **** Collision and my father in the amount of $1,713.28 on November 14, 2024. The check was mailed to **** Collision and it was cashed by them on November 25, 2024. My father's car was tied up for nearly a month at **** Collision and he discovered it in a field at the business location still in its unrepaired condition. He found the lack of communication and lack of service to be unacceptable and expressed that to *****, the shop manager. My father took possession of the vehicle and had intentions of getting it serviced at another time. I contacted **** and spoke with *****, the shop manager, mentioning that my father has advanced dementia and is no longer able to drive and that the car is being sold as is. I requested **** pay my father $1,713.28 since **** cashed the insurance check without his awareness, and the car was unrepaired by ****. Since that initial request, I discovered that my father had paid the additional $500 to **** in November 2024 for parts/supplies via his credit card, which resulted in a total of $2,213.28 that **** received to repair the vehicle.***** indicated he would look into the matter and get back to me, which did not happen. I have left several voice mail messages over the past month and have not heard back from ***** or anyone at **** Collision. The car has since been sold and I am requesting a check be issued in the amount of $2,213.28 made payable to my father. Bottom Line: **** obtained $2,213.28 to repair my father's vehicle, which did not occur. It is only appropriate and proper business practice for **** Collision to refund the money to my father in the amount of $2,213.28. I have the *** and bank statement if requested.

  Business Response

  Date: 07/09/2025

  Please see the attached documents regarding this case.

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will accept their offer in the amount of $500.00 on behalf of my father.  It is quite disturbing that **** Collision Center does not have their facts correct in the response.  I have never visited **** Collision Center.  I believe my father was taken advantage of and that the additional $1,713.28 should have been refunded back to my father since **** Collision Center did not repair the vehicle.  Unfortunately, my many calls and voice mail messages when trying to resolve the matter directly with **** Collision Center were ignored and it has resulted in me filing a complaint with the BBB.  I am hoping that others will see this complaint and will be cautious in doing business with **** Collision Center.

  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are repairing my car. They have had the car over a month and say it be another 3 to 4 weeks. For a approximate 80 man hr job. I have already used all my rental car coverage. I can not get any answers exactly when it will be done. Callback never happens. There teck told me 5 6 day start to finish when I brought it in. They told me 2 weeks two weeks ago today they told me 3 or 4 more weeks.

  Business Response

  Date: 02/19/2025

  Due to the high amount of damage during the Tornado event in ******* from Hurricane ****** the Insurance adjusters have been overwhelmed, so we

  have experienced a very slow response from insurance companies/adjusters. We have also experienced delays in receiving parts. Based on the notes in our system Mr. ****************** updated to the status of he vehicle and the delays we were experiencing. The vehicle has now been completed and returned to Mr. ********* The repair delays were out of our control and we

  hope Mr. ******** understands that this was an anomaly and not how we normally do business. We apologize if our communication did not meet the expectation of Mr. ********* We are unable to 

  pay for rental days that ************************ did not cover as this was caused by the ***************** delays. 

   

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ***** CRV 2019 black was damaged by the tornado that hit Vero Beach on Oct 9th, 2024. My car was drivable, but had a broken window, a damaged driver mirror and a few scratches and dents to body. I dropped off my car at **** Collision Center in Vero Beach on October 27th, 2024. I was told then that they might take a few weeks to have it repaired. My car insurance provided me with a rental car for a month, so the rental period was over on November 27th, 2024. A few days earlier the repair shop contact me to inform that it would be a few weeks before the repairs would be done, and the car should be ready on the week of the 27th of December, 2024. On December 23rd I contacted the repair shop, and learned that the car would be ready until the following week (Dec 30th thru Jan 3rd). I've already spent over $1,000 in my rental car, and still don't have a clue if the repair will be done by next because they keep changing the completion date. I do understand that a lot of car were damaged by the tornado, but the repair required in my case should never have taken this long. I've left two messages this morning (Dec 28th) asking for an update, and never heard back from them. Looking for a resolution as soon as possible. Thank you.

  Business Response

  Date: 01/27/2025

  The claim was opened on Oct 30 2024 for Mr. ********** vehicle. The vehicle was ready for pickup on January 3, 2025. During this time our team worked

  diligently to coordinate with Progressive Ins to address the necessary repairs. The repair process involved multiple supplements due to additional damage identified during the repair which required additional insurance approval.

  Its important to note that this period coincided with significant natural disasters, including hurricanes and tornadoes across *******. These events caused a high volume of claims and delays industry wide, affecting collision centers and 

  insurance companies alike. We communicated with Mr. ******** at the time he dropped off his vehicle about potential delays and impact on scheduling insurance inspections.

  Currently the customer is driving his ***** CRV and we have identified a minor scratch on the windshield.  We have already contacted Progressive who has approved

  the windshield replacement. We will be calling Mr. ******** to set up a time to bring his vehicle back in for the windshield replacement tomorrow 1/28/2025. We apologize for the delays but the response by the Insurance adjusters

  were extreme delayed due to the high volume of activity during this time. 

  Customer Answer

  Date: 01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my experience with **** collision in Vero Beach. The vehicle was towed to **** collision due to the vehicle being hit in a parking lot. **** collision kept the car for approximately three months while it was being repaired. After picking up the vehicle, it was returned to **** collision three more times to correct the same problem. After the third time I was told by management that they could not repair the vehicle and if I elected to take it somewhere else they would understand. The vehicle was then transferred to another collision company, and they were given the detail report of what was done on the vehicle by **** collision. The collision company examined the list of repairs and examined the car and stated that some of these repairs were not done. Therefore, they contacted the insurance company about this statements. The vehicle was then repaired by the new collision company. (hopefully the insurance company will be reimbursed by **** collision for the repairs that were never done).

  Business Response

  Date: 06/28/2023

  Please see attached response

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20134284
  
  I am rejecting this response because:
  Its obvious after talking to ********************* at **** collision that we will not come to a desirable outcome. Therefore, please leave this complaint on file to protect the next individual that might want to use **** collision. They have very poor service, poor quality of work, just to mention a few things . (I had two other collision shops state that the repairs were not completed as **** collision states.)
  Sincerely,
  
  *********************