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Business Profile

Radiology

Radiology Associates of Venice and Englewood PA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RAVE, according to their billing department, owe me $76.61 back to my FSA card and it still has not been refunded for 2 months

  • Initial Complaint

    Date:05/02/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    the wrong location was selected.  I have requested correction to RAVE of ******/************

    Sincerely,

    *******************************

    Business Response

    Date: 05/01/2023

    I think this complaint was mis-directed as we cannot locate a patient by this name. Please ask patient for her account # or further details about where she had services. We are located mostly in ********. 

    Customer Answer

    Date: 05/02/2023

    I had 2 different imaging procedures 8/11/22 and 3/17/23. I was quoted a cash self pay for each because my insurance is out of state and high deductible meaning would not cover. When filling out paperwork I did provide insurance information as requested but clarified I would not have coverage for either procedure and was quoted $225 for first procedure and $59 for second. They sent the bill through my insurance anyway and now billing me $342.96 and $74.14 for these procedures instead of the cash price we agreed upon. I have called and spoken with manager ********* who states that because my insurance was provided they billed and now i have to pay the insurance price which is much higher. That they cannot correct this mistake on their part I must take responsibility. But I clearly stated at each appointment I was cash pay...did not know I needed to demand new paperwork without insurance information included. not possible to know this.

    Business Response

    Date: 05/19/2023

    DOS 8/11/23: The patient was informed that if her authorization did not come through for *************, she could choose to be self-pay.
    At time of service her auth was in place, the patient presented her insurance card at check in and paid an estimated responsibility of $171.60.
    Her insurance company has now determined that the remaining balance of $195.36 would be applied to her deductible and is the members responsibility.


    DOS 3/17/23:  This is pending insurance correspondence. 

     

    Customer Answer

    Date: 05/19/2023

     
    Complaint: 19994882

    I am rejecting this response because: as originally stated i only provided insurance info because it was requested at time appointment set up.  I was clearly discussed my insurance would not cover either appointment  and i was provided a self pay rate which was much less than what the insurance rate is.  Its not my fault they went ahead and billed my insurance.  I actually had 3 appointments.  The first i successfully paid cash rate.  Not sure why they went to my insurance on 2nd and third.  This is their mistake not mine.  I should not have to pay the additional amount they charge insurance more than self pay.

    Sincerely,

    *******************************

Radiology Associates of Venice and Englewood PA is NOT a BBB Accredited Business.

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