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Business Profile

Online Retailer

Bubbly Belle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Bubbly Belle's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bubbly Belle has 3 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged three separate times! I didnt order anything and want my account refunded immediately. Two charges for $26.66 and one for $27.11-

      Business Response

      Date: 02/05/2025

      Hello, on 02/04/2025 we received a notice from the BBB of a complaint.  This customer did in fact order from ********************** several times.  Her recent banking transactions account for the total amount of her two most recent orders; ******** in the amount of $26.66 (one charge as shown on her bank transaction list) and ******* in the amount of $53.77 (Add up the two charges shown on her bank transactions $26.66 + $27.11 = $53.77).  She placed these two orders independently.  These were not subscription orders, and she does not have a monthly subscription.  We have not and did not receive any customer service communication from her regarding her two most recent orders, so they were fulfilled and shipped.  Her phone number that she provided to the BBB is missing a digit.  I looked up her phone number from her orders and attempted to call her twice to help clarify this with her, prior to responding to this complaint, without making contact.  She ordered product, paid for the product, we fulfilled and shipped the product, the product was delivered.  Until now, we had no awareness of there being an issue.

    • Initial Complaint

      Date:02/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The transaction was on 2/26/2024 I was looking to order was trying to see how much it was going to cost to try this and before I was given a total my card was charged I never had the opportunity to decided if I wanted to spend that much on the product or not. Before you charge my account I have the right to know the amount of the transaction I have emailed them to cancel order to no avail I have tried to call to no answer this is absolutely ridiculous

      Business Response

      Date: 03/11/2024

      We have fixed this issue with the customer and they have received a full refund on their order #*******

    • Initial Complaint

      Date:12/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried calling all the contact numbers for customer service numbers no longer in service. Called and emailed 2 days no response received only part of my order. No response.tried to cancel subscription (hopefully) Paid 110 some odd cents .All I want is to receive what I ordered for Christmas presents and my subscription cancelled. I think they deliberately make it so you cant talk to a real person so the company doesnt have to respond to requests for refunds and cancellations . Will never order from this company again I believe in receiving what I pay for and not being treated to shady business dealings

      Business Response

      Date: 03/07/2025

      Bubbly Belle was in contact with you via website chat on 12/11/2023 and was able to discuss and remedy these topics.  If you have any further questions or concerns, please email ********************************** and we'd be happy to assist.  Thank you.

    • Initial Complaint

      Date:07/05/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted their support to let them know I never received the package that says was delivered, I contacted ***** and since I am not the person who shipped it they cannot not file a claim only the company that shipped it can file a claim for a lost package. I also told their support this and they told me they are not responsible for a lost package. I find it very odd that they refuse to resend or refund my money to this date they still refuse to reship or refund my order. SO why am I supposed suffer, I have no product and I am out ***** and some change.. This is not in any way the way to run a business. After the email from their support today. I will not accept anything but a FULL REFUND . . This is just terrible, nothing they could say will keep me as a customer. just refund my money no need to contact me ever again except to tell me when my refund will be processed.

      Business Response

      Date: 07/06/2023

      ***********,

      We are truly sorry to hear about the lost package and for the inconvenience this has caused you. We have refunded the order and should be available in your account in the next 5 - 10 business days.

      We appreciate your patience and support.

      Your Support Team
      Bubbly Belle

      Customer Answer

      Date: 07/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******************

    • Initial Complaint

      Date:01/17/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 27th I ordered three bath bombs for a total of $52.02.It was shipped out of ******* on the 30th but has been stuck in **** since the 3rd of January.01/03/2023 4:48 A.M.Arrived at *** Facility ********, **, ************* 12/30/2022 5:20 A.M.Departed ************ *******, **, ************* I have emailed them a total of four times trying to get this resolved. To either find out what the delay is (if it was lost etcetera) or to give me refund. Every time I have gotten a response back telling me, "***************", or "Just wait".

      Business Response

      Date: 01/18/2023

      Hi *****,

      We apologize for any inconvenience this might have caused you. We understand how this is frustrating since you've been waiting for so long for your package to arrive. We just checked, and the package is still in transit, which we believed may have already been lost in transit by now. We would just like to confirm that you would still like to get a refund, or would you rather opt for a replacement instead? Kindly let us know by sending us a message or calling our customer support number.

      Customer Answer

      Date: 01/19/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:01/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have two orders that have processed on this website on 1/10/23. I put in my card info and when I clicked on the page to preview I received 2 emails & both were email confirmations. Both times I was only PREVIEWING my purchase & it charged me. I had the SAME ISSUE several years ago.

      Business Response

      Date: 01/11/2023

      Hi ******,

      Both orders have been refunded and should be available in your account within the next 5 to 10 business days.

      We apologize for any inconvenience this has caused you and we will make sure to investigate this issue.

       

    • Initial Complaint

      Date:12/21/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item and never received it. It says it was delivered but wasn't. I reached out to bubbly belle for help and they basically said there is nothing they can do. I NEVER received the items I paid for.

      Business Response

      Date: 12/21/2022

      Hi ******,

      We apologize for any inconvenience this has caused you. Upon checking, your package was just delivered yesterday. We strongly suggest to reach out to your local postal service and also check with your neighbors and family members of possibility of them receiving the package.

       

    • Initial Complaint

      Date:12/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Do I Received email email say that I can get a free ring with no Purchase necessary and they will ship and help They need to stop with the ** marketing tactic And this information I have to pay 13 dollars when the email says Would you like one of these premium rings for free? Just confirm your ring size using the link below and we'll ************** out to you: they need to stop with the free stuff if it's not free

      Business Response

      Date: 12/02/2022

      Hi ******,

      We understand how the email we've sent is confusing, and we are truly sorry if this upsets you. We are doing our best to provide the best experience you can have when you purchase with Bubbly Belle, which is why we are more than happy to send you a free random ring plus a free bath bomb. You just need to reach out to our customer support hotline and provide your information so we can have it shipped.

      Let us know if you have any more questions. 

    Bubbly Belle is NOT a BBB Accredited Business.

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