Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 31, 2022, we contracted with Grunt Handyman Services (GHS) to replace a limited area of vinyl siding, soffit, side & door that had been damaged by Hurricane ***. The contract price was $6,477, & you required a 50% deposit of $3,238.50 which we paid on that date. Contracted work was to be promptly started and completed, & Sec. 489.126(2)(a)(1) requires your building permit application to be submitted within 30 days of receiving our 50% deposit. Sometime in January 2023, we began calling you because no work had started beyond Tyvex house wrap being applied to the area where the vinyl siding had been damaged by Hurricane ***. You also took away & disposed of siding. When you finally returned our calls, you told us the vinyl siding was no longer available and our only option was to significantly expand the work by removing all of our vinyl siding and replacing it with a ****** cement board product. We have since discovered that vinyl siding has been available & that expanding the work was completely unnecessary. Your willful misrepresentation caused our undamaged vinyl siding to be removed & has increased our financial damages beyond our paid $3,238.50 deposit. You eventually removed all of our vinyl siding & covered the new work areas with Tyvex house wrap. No further work has been done. You have again repeatedly failed to return most our several telephone calls. Your latest false promise was to meet with us on the morning of March 8, 2023, which you failed to do. On March 11, GHS received a letter of contract termination & a demand for the return of deposit of $3,238.50. GHS defaulted on contract pursuant to Title XXXII, Sec. *******, ** Statutes. Default reasons: abandoning the work, willfully misrepresenting that vinyl siding was unavailable, falsely promising to promptly complete the work, failing to obtain a building permit. Also, contract does not comply with Sec. ********. Need full deposit return to pay for expanded scope of work caused by GHS.

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired this man in Oct to repair the lanai roof. Very shoddy work and poor work ethics. I had to inspect his work and found numerous flaws that were pointed out to him. The roof continued to leak because he did not remove the adhesive backing on the underlayment and failed to seal it so water would not get through. He failed to follow my instructions to seal the gaps and holes in the lanai roof, that I ended up doing! The work ethic is one to cut corners where he can. He seldom arrived on the promised time and sometimes never. Always had an excuse. His ability to do drywall is poor, he failed to use tape on the seams and was unable to sand it to blend with the original. I asked for a contractors # and he refused. A roof job requires a contractor license and permits. He did neither. This case has been referred to the **** of business professions and is pending resolution. I told him I would report him, he said go ahead.