Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a crown installed on tooth number 18 in May of last year.When they took the mold for the tooth the girl mixed the putty incorrectly and it did stiffen like it should, but they used it anyway. Then when I went back in to have the crown installed in July I heard the assistant question him about something and he stated "The gum will cover that up."They did sloppy work so I went to a different dentist as soon as I had coverage again. She ex Rayed my teeth and told me the crown on tooth number 18 needed to be replaced as it didn't cover the tooth properly and it would lead to decay. I went back to Venetian dental and I told him the problem and he said he would just monitor it ( I guess until the tooth starts to rot !). I told him I had a new dentist and she said it needed replaced. He said the margins where short so it didn't need replaced. He refused to replace the crown that they messed up by not getting a better mix of putty to make the mold . The business says they guarantee their work, but when I refused to sign a paper saying the crown replacement wasn't medical necessary, he refused to do the work! Of course it is medically necessary! The one he put in isn't doing what it was designed to do! I just want a full refund now so I can pay someone to do the job right!

  Business Response

  Date: 01/30/2025

  Patient Encounter Summary
  Date: January 29, 2025
  Time: 3:00 PM
  Location: ****** Office
  ******* was scheduled for an appointment to address her request for the replacement of Crown #**. The necessary time and resources were prepared for the procedure. During the appointment, Dr. *** evaluated the crown and informed ******* that while it has a short margin, it does not require replacement. Despite this, Dr. *** offered to replace the crown at no charge as a gesture of goodwill.
  A consent form detailing Dr. ***** assessment and recommendation was presented to *******. However, she declined to sign the form. Upon leaving the office, she stated, "Have fun with me!"
  Note: No refund is due for this appointment.
  

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22875360
  
  I am rejecting this response because:
  My dentist that I am going to use as a regular dentist stated 3 times while I was in her office that the crown on #** would have to be replaced in order for it to protect the tooth from decay as it is supposed to. She said she would replace it and charge me if ****** wouldn't honor his warranty. This makes the procedure medically necessary to protect the tooth 

  ****** did give me a form that said he would do the work but I didn't agree with what else the form stated which was just basically his opinion.  He said he would monitor the tooth( for decay, is my guess) and the last paragraph stated that the procedure wasn't medically necessary ( also just his opinion)  to which I do not agree. 

  I told him if he was willing to change the wording to something I agree with that then I would be willing to sign.

  The only reason I can figure he wants me to sign that paper was so if he broke my tooth during the removal of the crown, then he wouldn't be responsible for the damage. 
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services were not provided. Copayments were paid Verbal and physical abuse. I am seeking a refund and an apology.

  Business Response

  Date: 08/14/2024

  Attached is the Treatment plan, Consent forms all of which is signed by patient. The ledger shows that all services have been preformed. There is not a refund due. No verbal and/or Physical abuse took place from our office. In fact, the patient, *****************************, caused such a display she was issued a trespassing warrant by Venice ************ That is also available for viewing. 

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we where on vacation in ******* and my son who is 7 had to go to them we where charged $683 for two teeth pulled they only pulled one and would not refund back what was due.

  Business Response

  Date: 07/22/2024

  Attached you will find the following:

  1- *********************** Policy that shows a ************************** a charge of $50 will be required.

  2- Signed Valium Consent Policy showing ******************************* the fee of $280 will be kept.

  3- Signed Treatment plans for required services

  4-Patient ledger showing only $600 was collected. Insurance is still pending ***** days we typically will receive payment 

  No refund is to be given.

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22021417
  
  I am rejecting this response because: There was only one tooth pulled and we left the same night so we could take our kid to the family dentist. We did call the next morning before the 24 hour notice.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/24/2024

  Disagree:

  The surgical appointment using medication was scheduled for 9am July 18, 2024. The phone call was placed to cancel that said appointment at 8:05 July 18, 2024. That is not 24 hour notice. IF it would have been cancelled anytime the 17th this situation would have been different. Consent are clear and precise so there is no misunderstanding. There will be no refund.

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22021417
  
  I am rejecting this response because: I called the first thing the next morning we left and cut our vacation short because my son was in so much pain.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/28/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I broke a crowned front tooth on 01/12/24. My insurance informed me that a consultation at Venetian Dental would be fully covered. On January 13th, I visited Venetian Dental, after only checking their ****** reviews and trusting that rating. *************************************** saw me briefly, recommended an extraction and implant. I hesitated, wanting to wait for my new insurance to activate on 01/15/24. Office manager, Joy pressured me to proceed, stating insurance rarely covers implants, gave examples of codes that wouldn't be covered and offered a case fee of $4000, which was presented as an almost 50% discount from what she showed me on a "treatment case" that indicated the work should cost $7,739. It was also shown to me on the plan that the case fee would cover not only extraction, implant and flipper but also the follow up visits where I would get a permanent crown. I paid the $4,000 via CareCredit on 01/17/24.On that day I arrived at the ************* but was redirected to ******. I was heavily sedated without prior detailed explanation of seeing the doctor that day. No copies of my signed documents from that day were provided.On January 23rd, I returned for stitch removal but the dental assistant provided conflicting information, said the stitches must have been self dissolving, and I was told the dentist wasn't there to answer my questions. I began to notice inconsistencies and checked their BBB and Yelp reviews, revealing a pattern of pressured upfront payments, insurance non-verification, and denied reimbursements as well as some allegations of abuse to patients. I didn't feel comfortable going back.MetLife later informed me a claim for $1,183.90 had been paid to Venetian Dental, despite the fact I had paid in full upfront. A few attempts to contact the office and resolve this led to them screening their caller ID and not answering. I filed a grievance report with MetLife which led to a refund of that amount. MetLife determined the office still owes me $1288.00

  Business Response

  Date: 06/29/2024

  ************************* presented in our office on January 13, 2024 for a dental emergency appointment. A treatment plan was presented along with the fees for all procedures. ******* elected to not do treatment,wanting to wait until we could confirm her insurance coverage. On Saturdays we are unable to confirm insurances and patients are given claim forms to file on their own to be reimbursed directly. A refund was given to the patient in the amount of ******* that Metlife paid us directly. There is no additional refund due.
  Example A: Email showing that there was in fact (2) policys that ******* was trying to give us. UHC and MetLife. She was unsure what she had DOS and/or future visits.
  Example B: *********** Credit slip dated January 17, 2024 in the amount of $4000.
  Example C: Sedation, Extraction, Implant and Flipper Consent dated January 17, 2024
  Example D: Metlife was verified January 30, 2024 with breakdown added to patients file
  Example E: Patient ledger showing fees 

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21911875
  
  I am rejecting this response because:

  You are failing to include that the agreed case fee of $4,000 that I paid was to cover not only the tooth extraction, implant, and interim denture but also the permanent crown/third visit on the treatment plan. Additionally, you submitted for reimbursement from my insurance company to your office after I had already paid you in full and then lied multiple times on the phone saying you hadnt, while my insurance company was informing me that you had. I had to file a grievance report with them just to get that money refunded from you.

  You told me that by law you had to submit the work that you did for me on 1/17/24 to my insurance company to show history. I have attached what you submitted was done, and the explanation of benefits shows the negotiated fee for that visit was $2,712.00, which I more than covered as I paid you $4,000. I never came back to finish the crown process based on the way I was being treated and the shady practices that I noticed going on here.

  
  

  I received a letter from ******************** stating he was withdrawing from care as my dentist on March 13th, 2024. Clearly, I never got the permanent crown that I had been asked to prepay for. A board of dentists and specialists with the **************************** have looked over your statements and sent me correspondence showing that you still owe me $1,288.00 for the work that was never completed, which I have also attached.

  
  

  Shown in the treatment plan that you have attached you had broken the work down into three visits. Visit number three I never went to. Visit number three was to get the permanent crown which I never received. At visit number two when I got the work done I prepaid and it shows on the treatment plan that you had estimated that work to cost $2,471 but on that day I paid $4,000. We both know that the $4,000 that I paid was agreed to cover the entire process, including the permanent crown, as ***, the office manager, tried to tell me to pay that "case fee" instead of waiting for my insurance. I believe she did this to trap me into feeling like I had to complete the process with them even if I caught on to their shady practices. There is no way that the work I had done on 1/17/24 equals 4 grand, and if we cannot resolve the issue by refunding me for the work that was never completed, my next step will be to file a complaint with the state, the ********** of ******* and the ************* of *******************************************************************

  Business Response

  Date: 07/10/2024

  To clarify the facts.

  1- ************** was given a "Case Fee" because you could not provide active/current dental coverage. This was true your first visit and the return visit for treatment. Twice you came in with not coverage that could be confirmed.

  2- ************** asked to have her claim sent in from the Saturday Emergency visit so she was reimbursed.

  3- No refund from our office as discount was given for your date of service 1/17/2024

  4- Refund was issued to you for the MetLife payment that was sent to the us.

  5- ************** is attempting to blackmail our business. Due to losing Care Credit dispute for charges and "grievance" with Met Life this is her final attempt to export us. Please, report as you wish. 

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21911875
  
  I am rejecting this response because:

  Im not trying to extort rather trying to get the money that I am owed, as my insurance company and a panel of dentists determined that all of the work that was pre-paid for was not finished. It was MetLife who said that I should report Venetian dental to the state and that letter has been attached to this file.

  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/02/ 23 I paid venetian dental close to $600 to simply glue a crown back in. I never had a dentist examine me and it was never clear to me that the woman who installed it was certified to do so. It was not a sanitary installation as she brought in a portable credit card machine Halfway through the exam for me to pay before they finished the crown which fell out after eight days and fortunately I was back home and had my dentist install it. when he asked for the panoramic x-ray which I was charged for it did not end up being a panoramic x-ray just a simple local x-ray. upon return to ******. I went to the office and their office lady said they should be able to do something for me, but when the dentist manager reviewed it , I was basically insulted and left without any resolution.

  Business Response

  Date: 03/13/2024

  Patient *************************** was seen for an emergancy after-hours appointment on February 25, 2023 due to a crown coming off. DL presented with ************* address that matched his new patient paperwork that he completed. 

  ER After-hours fee is $275.00. Consent and credit card slip attached

  Recement fee with signed treatment plan is also attached with credit slip

  Patient was advised that recement is not guaranteed, not ours and if it comes off again we would suggest a new crown. 

  **************** then returned to us December 2, 2023 again with Crown #** off. Repeat of the same- procedure after-hours and recement.

   

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 22nd Went to Venetian Dental in ******, ** for emergency extractions Joy the office manager stated I would have to give them $2000 for the extractions until they worked it out with insurance since they "could not get in touch with insurance" on a weekday afternoon. Next day I called my insurance company and was told they approved all but $590. The next week I was in for a follow up appointment and asked for the $1410 refund. I was told by the business manager *** it would take ***** days to get it back.About a month later, I called the insurance company to check the status and they said they had sent an email to the dentist office last week to clarify something on the claim. They claimed they must have missed the email. I am now 60 days in and called insurance who told me they were paid 2 weeks ago. Called them again and was told it was under review and would get a call after September 20th (5 more weeks) to see how I wanted the refund processed. Never heard from them. Called September 25 and was told they would work on it today and would receive a call back by end of the day to give them a card number to credit it to. No call. Finally get in touch with ****** and she claims her ledger only shows a refund of $610 which she gave me, not the $1410 insurance told me I was getting, and said she will contact insurance company to see the difference. Apparently when they were paid on August 10th by the insurance company they decided to submit another claim, 2 months after extraction, for $247. *** benefits so I owe it. 10/9 ************************* They have no record of ****** contacting them to get final billing statement as ****** claimed 10/10 (10am) Called dentist office and asked to speak with office manager. Spoke with Joy / Manager 10/13 Joy called and stated that is all they will refund me. I went over the info I had from the insurance company, but she did not care about the info I had. She ended the call even though they still owed me $537.90

  Business Response

  Date: 10/30/2023

  Dispute Letter, Insurance EOB's, Consent Forms, signed Treatment plan and credit card sales slip with refund attached also.

  Customer Answer

  Date: 11/06/2023

   
  Complaint: 20733278
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 11/07/2023

  Knowing I was in a vulnerable situation with a dental issue,I had no option but to pay $2000 up front because ****** could not get in touch with my insurance company on a weekday afternoon.
  I did return a week later on June 29th  for a follow up appointment with the intention of getting partial dentures. Having called my insurance company the day prior, I was aware that based on the claim that was submitted, my out of pocket would be $590.
  When I mentioned to the dentist I had a $1400 credit, he laughed and said I dont think so, without having any knowledge of coverage.He sent ****** in to see me, she said it would take ***** days for the refund and seemed to take amusement in telling me this. I would have to give more money upfront if I wanted to proceed. I did leave there upset with their perceived amusement regarding my refund, and went to a different dentist that had complete transparency with regards to coverage and payment.
   Staying in touch with my insurance company, I was told that they were waiting on a response from the dentist office that they sent 2 weeks prior, regarding a claim question. When I called the dentist office, they must have missed the email, but easily found it while on the phone. Numerous calls to them without a return phone call over months trying to get this resolved.
  August 10th (49 days later)- they were paid $1180. by insurance. Same day they submitted another claim for $253. I was aware this would not be paid by insurance since I had reached my annual maximum benefit.
  Again, numerous phone calls to them either being screened as not available, or will call back and never do. Finally received a refund of $610.90 which still did not meet the amount I was expecting of $1132.90
  On September 29th (99 days later), they conveniently submitted another claim for the amount of $522, which is the amount I was still waiting for as a refund. Neither I nor the insurance company could not decipher if this was already included in the initial claim and service.
  It appears they have sent multiple claims over 99 days tailored to their narrative to refund me as little as possible. Requesting upfront payment with insurance at a vulnerable time, then submitting random claims over 99 days, is a questionable business practice. This was one day of treatment by one dentist, with 3 separate claims over 99 days. I would expect it from a surgical procedure at a hospital that have multiple providers, ex.-anesthesiologists, but not from a single day, single dentist procedure.
  As they stated, I did post my reviews online, which is my right to do so. The intention was to warn others should they need emergency dental work, of these questionable business practices at this office.  
  Thank you

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 4 mini implants that were on special $500 apiece .I paid $**** in total for implants and and implant supported denture. After the most horrific experience of the implant procedure and waking up during it and having my jaw drilled into while the surgeon knew I woke up. I have the 4 mini implants one of which is not properly postioned. They did not complete the work of finishing the denture.After several rushed impressions, as the tech is only alloted 15 min per patient they, not only did not fit correctly but the teeth were completely uneven. I told them I wasn't signing for that. During his many failed attempts at the impressions,everytime it continued to break one of my existing teeth that had a cavity. The tech blamed me for his lack of ability to make the denture correctly. When I said I wasn't signing that he went and got the manager. By this time I was in tears and the manager literally laughed at me and asked me why I was crying.Which than in turn made me extremely mad. I said I wasn't signing I was in agreement with the denture but they could make it and I would take it to a lawyer and deal with it that way. I figured I could take it to a skilled dentist and atleast use the hardware I paid for.She became angry and told me not to threaten them with a lawyer and told me I need to leave and walked away. I left the office and immediately called and said I want a refund for the difference. So I can have the job completed somewhere else.She said I'm not *********** one and hung.I called her back immediately yelling this time that I want my money. She thought it was funny.I felt like I was dealing with a high school bully.Very unprofessional. The whole treatment was supposed to consist of the implants a temporary denture to cover the implants because they're not supposed to be exposed, which they never made. They put my health and safety at risk As they left me for months with exposed implants. I still do not have the denture which I paid for. I would never want to step foot back in that office nor would trust them to complete the work. I should have read reviews ahead of time as I see im not the only one whose had this problem. As of today I will finish filing a complaint with the American Dental association on the dentist himself. As this man knew I woke up and pinned my head down and told me hold on I'm almost done while I felt everything. As he drilled in my jaw. And the post that he claimed is fine, is higher than all the rest. I have an appointment set with another dentist to verify the postioning of the post. I 100% want my money back for the other half of the hardware and the Denture that I paid for. As my health is at risk and I need my money back so the job can be completed. **** and I'm left with botched implant, a broken tooth, pain and no denture.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/15/22, Venetian Dental of ****** ******* charged me $9500 and removed my teeth with promise to fit temporaries and make permanent replacement dentures. Never received dentures and left mouth full of bone spurs and irregularties. No temporaries were ever fitted to mouth and was forced to seek another dentist for consultation. I will need bone grafts and considerable attention to gums to proceed and accommodate new dentures. Lost confidence in Dentists proficiency to deliver functional dentures. Health has become compromised by this experience.

  Business Response

  Date: 10/13/2022

  To Whom It May ******************************************* presented in our office on September 13,2022 for a consultation of all teeth. Patient was given a treatment plan for extractions and dentures in which he accepted this day. $9500 was collected and he was scheduled for surgery 2 days later. ****************** came back on 9/15/22 for completion of extractions and delivery of immediate dentures both upper and lower. All of his work was completed and the final dentures that are to be completed in 3-6 months after healing is done at no charge to the patient. This patient is not due any refund at this time as all services and treatment has been rendered. 

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 18197082
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 10/13/2022

  Makes no sense. I did not receive fitted teeth and removal of teeth was poorly performed with consequences. Personel employed was inept and inpatient.

  Business Response

  Date: 11/04/2022

  ******************************* presented in our office on September 13, 2022 for a consultation of all teeth. Patient was given a treatment plan for extractions and dentures in which he accepted this day. $9500 was collected and he was scheduled for surgery 2 days later. ****************** came back on 9/15/22 for completion of extractions and delivery of immediate dentures both upper and lower. All of his work was completed and the final dentures that are to be completed in 3-6 months after healing is done at no charge to the patient. This patient is not due any refund at this time as all services and treatment has been rendered.

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18197082
  
  I am rejecting this response because:
  There are no conditions specified for customer grievance remediation.
  Sincerely,
  
  *******************************