We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Dealers

Microtek Systems Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March, 2023 I extended my subscription to the offered streaming service through 2024. Since the service was working ok, in February, 2024 I called and paid to extend my service through 2025. My payment was accepted but my service was never extended. I called ***** about this only to be verbally abused. I then sent my proof of payment to him with a letter noting that if he could be civil I'd be glad to come to his business and discuss this matter with him. I never heard back and my service was never extended.

    Business Response

    Date: 02/08/2025

    Nonsense. 
    Mr. ****** had subscribed to our service on January 16th 2024. His contract had expired on January 16th this year. 
    So whatever the issue was, I dont even remember talking to him. 
    So if he wants to pretend that he waited a whole year to bring this issue up, suuuurrrreeee
    And secondly, I retired last year. That means theres no reason to call me. Im done working. There are other people in the organization that he needs to contact and not me. 
    So if he feels that I wasnt receptive to his bullcrap, thats because Im done dealing with liars and gaslighters. 
    I would be glad to guide any of the past clients into a right direction, but I am no longer accepting any projects, so listening to BS. 
    The store was closed last June, and Im on an island time now. 
    Funny, how the same people that would give me c*** at the store, now want to hound me that I no longer want to work for them. 

    Customer Answer

    Date: 02/10/2025

     
    Complaint: 22819170

    I am rejecting this response because: It is not accurate. Since my service was not extended to January, 2026 after I had paid by ******** credit card for $160.50 in January, 2024, I sent a letter to ***** including copies of my credit card statements showing proof of payment for service ending both January, 2025 (payment in March, 2023), and extended to January 2026 (the January, 2024 payment), along with an offer to discuss the matter with him in person- but only if he could be civil. I never heard back, and waited until my service was cut off last month before filing this BBB complaint. I still have a copy of the letter I sent to ***** and all of my payment copies, and would still request a refund for the $160.50 I paid for the service that should have been extended from January of 2025 to January of 2026. I realize this is not a great deal of money, but I really don't appreciate being treated dishonestly.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We subscribed to a streaming service paying one year in advance. The service is now only partially working and this company is demanding $50 to validate my service and correct the issue.

    Business Response

    Date: 02/29/2024

    To whom it may concern:

    This lady is an entitled lunatic. These are facts. See on the copy of the invoice, on the bottom it says "support option discord chat group"? That is the option that this woman chose instead of phone support, to save money.
    Instead of addressing her issue in our chat, she barged into our store, with other customers present and caused a scene. She blamed our IT staff, and I disagreed with that assessment, offering that if can show me in chat where one of our Support Agents didn't help her that I would address it with my staff, but I know my staff and protocol and that just didn't sound credible.Of course she couldn't because it never happened. I gave her her options which some were free and if she needed us to fix whatever was wrong there would be a charge.
    She wouldn't accept any suggestions and got belligerent. This lady thought that by causing a scene she would get me to bend, and fawn over her to calm her down.
    Sorry, no. I am a professional. People don't need me, they have many other options. But when they want me to do work for them, I expect to be compensated for my time and skill. This woman saves at least $100 a month on her previous tv bill, and couldn't find a kid to fix her device for $25, much less a tech. So my suggestions were not only practical but reasonable.
    Instead this unhinged lady started yelling that I rip people off, and that was crossing the line.
    At that point I was done, and told her to leave and not to come back. I value my credibility and I am not going to stand for being attacked. She can find someone else to fix her devices for her.
    And i would hope that every business owner would be in a position that they don't have to put up with angry, vile, lying people.
    And just for the record, no one walked out of the store, and all did business after she left, but she wouldn't want to know what they thought of her. If this lady had a conscience, she would be embarrassed.

    Customer Answer

    Date: 03/06/2024

     
    Complaint: 21318898

    I am rejecting this response because: please see the response I uploaded.

    Sincerely,

    ***********************

Microtek Systems Corp is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.