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Business Profile

Lube Services

Jiffy Lube® Service Center #3416

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/11/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this oil change store to get my oil changed. Upon leaving, I noticed oily handprints on the interior and exterior of the vehicle. Additionally, the company uses a paint pen to write on the windshield to let the technicians know what service to perform. The technician who was using the pen had to shake it numerous times to get it to work and got paint not just on the windshield where he was writing, but also on the driver's door, driver's window, window trim, and side step. I notified Jiffy Lube and was told that someone would be in touch to resolve the issue. Mr. ****** ***** called me and said that he was the district manager and that he would reimburse me for the price of getting my vehicle cleaned. I provided Mr. ***** with the receipt noting removal of the paint. I have attempted to follow up with Mr. ***** on two additional occasions and he has not responded.

    Business Response

    Date: 11/13/2025

    This case can be closed. I spoke with ****** ***** and he is going to contact Mr. ********** today.  ACE will refund the $220.00 cleaning bill.

    Thank you,

    **** *.

    Customer Answer

    Date: 11/13/2025

     
    Better Business Bureau:

    Good afternoon - I am writing to let you know that Mr. ****** ***** just contacted me and told me that he would send a check for repairing the damage to my vehicle. 

    Sincerely,

    ***** **********

Jiffy Lube® Service Center #3416 is NOT a BBB Accredited Business.

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