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Business Profile

Records

DMVrecords.us

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company operates under difference .com names. They sell you a one time service and they continue to charge without any notifications. They change their names to make charges to the accounts. My experience with subscription fees is that I am contacted every month to inform me of these recurring charges. This company just keeps charging with no notification. These are few names that the company uses, ***************, ***************, ONLINEVINLOOKUPCOM, carhistoryinc. Based on what I read, they use this tactics many times.

    Business Response

    Date: 07/09/2025

    Hi there,

    After careful review, we can confirm that the account was successfully cancelled with a full refund issued on July 9th, 2025. If there is anything else we can assist with regarding the account, please reach out to our customer support team at your earliest convenience.

    Best regards,

    The Support Team

  • Initial Complaint

    Date:07/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 21, 2025 I purchased access to a report for $1. Since that time, I have been charges a monthly fee of $30 on 6 different instances with the last time being in June 2020.

    Business Response

    Date: 07/09/2025

    Hello,

    After careful review, we were unable to locate an account in our system using the information provided in the complaint. We ask that you please email our support team, using "BBB Info Follow Up" in the subject line, and potentially provide us with alternative information such as email, phone number, and spelling of your full name, so we may continue our investigation and ensure that we can assist you in issuing your full refund.

    We are here to help,

    The Support Team

  • Initial Complaint

    Date:06/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $1 for a record look up while I was researching a car I later purchased. Now I'm getting charged $30 a month 5 times for a total of $150 dollars. There was no indication of any recurring charges as part of this transaction. It looks like they have an alternate website, "***************". That site shows up in the drafts against my checking account. The *************** site feels like an email address mining operation. I don't have any record of providing them my email address, and I can't find any email from them in my inbox nor in my junk folder. The problem with this is it doesn't appear on the web site that there is any way to cancel this bogus subscription without providing them an email address that I allegedly gave them.

    Business Response

    Date: 06/24/2025

    Hello,

    After review, we can confirm that the account was successfully cancelled and a full refund of the balance has been issued as of June 24, 2025. If there is anything else with can assist with regarding the account, please reach out to our customer support team at your earliest convenience.

    Best Regards,

    The Support Team

  • Initial Complaint

    Date:06/24/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2024, I visited a website I believed to be associated with the *** to access a driving record. The website was *************. I was under the impression I would be making a one-time payment of less than $2 for access to a document. However, I was unknowingly enrolled in a recurring subscription without my knowledge or consent. Since then, Ive been charged $28.95 every month with no way to cancel.The name of the vendor changed from ************* to *************** in my transaction history, which is suspicious and deceptive. ************* no longer even exists, and on the *************** site, there's no option to cancel a subscription, manage billing, or even verify the existence of an account. The live chat support is completely nonfunctional and appears automatedit does not offer real help or escalation options. There is also no legitimate phone number or working email listed for customer service.This company is using deceptive practices to enroll users into unwanted recurring charges while making it nearly impossible to cancel. I did not knowingly sign up for this, I never received anything of value in return, and I have no access to any subscription they claim I have. Im now out nearly $145.Desired Resolution:I am requesting a full refund of all charges and confirmation that all future billing has been canceled. I would also like the "company" to make their cancellation process transparent and accessible to others who may be affected.

    Business Response

    Date: 06/24/2025

    Hello,

    After careful review, we can confirm that the account was successfully cancelled and a full refund of the balance has been issued as of June 24, 2025. If there is anything else we can assist with regarding the account, please reach out to our customer support team at your earliest convenience.

    Best regards,

    The Support Team

    Customer Answer

    Date: 07/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because I was provided with a full refund.

    That said, this business operates in a deceptive and predatory manner. The original website presented itself as affiliated with the ***, and at no point was it clear I was signing up for a recurring monthly charge. There was no account to log into, no visible terms, and no way to cancel or contact support other than a nonfunctional chat feature. I had to escalate this issue through the BBB and also filed a complaint with the ************************ to finally get a resolution.

     

    While I appreciate the refund, its clear this business only responds when consumers pursue formal action. Thats not ethical, and I hope this complaint contributes to broader scrutiny of their practices so others arent misled in the same way.

    Sincerely,

    **** *********

  • Initial Complaint

    Date:05/20/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ran a background on the driving records never got a record back. But now getting charged ***** by a place called driving recs.tried to cancel but couldn't then couldn't find a phone number.

    Business Response

    Date: 05/20/2025

    Hello,

    After careful research, we can confirm that the account was successfully cancelled and a full refund issued as of May 20, 2025. If there is anything else we can assist with regarding your account, we ask that you send an email to our customer support team at your earliest convenience. We are here to help.

    Best regards,

    The Support Team

    Customer Answer

    Date: 05/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:05/20/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took fee of $1 for a record, i have since been charged $30 a month 4 times for a total of $120 dollars. In no way was i made aware of the reoccurring charges that would be made. I believe they also are operating under a new business website of *************** as that site is apart of the total amount i have been charged. The site ************* is also no longer reachable for me so if there is an account for it i cant access it to cancel anything as the site can't be reached.

    Business Response

    Date: 05/20/2025

    Hello ******,

    After careful review, we were unable to find an account in our system using the information you provided. This could potentially be due to the use of a different email, phone number, or the account being under a different name. We ask that you please send an email to our support team through ************************************** so we can continue to assist you in locating your account and issuing your refund. Please put Refund in the subject line. Additionally, if you could provide an alternative email address or phone number, this would be a great help in potentially finding a match.We are here to help,

    The Support Team

    Customer Answer

    Date: 05/21/2025

     
    Complaint: 23349131

    I am rejecting this response because:

    I would prefer our interactions to be monitored through the BBB as you have already taken money from me and I want as little interaction with you as possible. I have 2 other emails under ************************* and *************************** my phone is ************** if there is no account under those then someone fraudulently used my card on your site and either way money that I did not know or allow to be spent was used

    Sincerely,

    ****** *******

    Business Response

    Date: 05/27/2025

    Hello,

    We'd like to firstly thank you for providing us with more information to broaden our search. We successfully found the account under one of the emails provided and cancelled the subscription, as well as issued a full refund of the account balance as of May 27, 2025. If there is anything else we can assist with, please reach out to our customer support team at your earliest convenience.

    Best regards,
    The Support Team

    Customer Answer

    Date: 05/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:04/28/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DMVREORDS>US>ORG scammed me out of $231.60 When I finally noticed the charge and called, they refunded me just 6 months of the 14 I had been charged. I'm looking to be made whole minus the $1.00 that I think is fare.

    Business Response

    Date: 05/12/2025

    Hello,

    After careful review, we can confirm that the account was cancelled on April 27, 2025 and the remainder of the account balance was successfully refunded as of May 12, 2025. If there is anything else we can assist with regarding the account, please reach out to our customer support team at your earliest convenience.

    Best regards,
    The Support Team

  • Initial Complaint

    Date:04/18/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to look up my driving record at and now a company with the website *************** is charging me a monthly $28.95 fee which I did not authorize.

    Business Response

    Date: 04/18/2025

    Hello,

    After careful review, we can confirm that the account was successfully cancelled and a full refund issued as of April 18, 2025. If there is anything else we can assist with regarding your account, please reach out to our customer support team at your earliest convenience.

    Best Regards,

    The Support Team

    Customer Answer

    Date: 04/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********** ******

  • Initial Complaint

    Date:04/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not authorize these charges. Initially there was I believe $1 charge and now 2 weeks in a row they charged me $28.95 on 3/24 and on 3/10 for at total of $57.90

    Business Response

    Date: 04/14/2025

    Hello,

    After careful review, we can confirm that the account was successfully cancelled and a full refund has been issued as of April 14, 2025. If there is anything else we can assist with regarding the account, please reach out to our customer support team at your earliest convenience.

    Best regards,

    The Support Team

  • Initial Complaint

    Date:03/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a scam website. I have received 2 recurring payments of $***** on 1/20/25 and 3/11/25 after initially purchasing a VIN report for my car from ************** on 12/25/25 for *****. I did not sign up for recurring payments, so these charges are illegal. The last payment of $***** is also under a slightly different alias, Drivingrecs,com which was a big red *********** card payments have been disputed and I intend to track them down and take legal action if this is it resolved immediately.

    Business Response

    Date: 03/28/2025

    Hello,

    After careful review, we can confirm that the account was cancelled on March 15, 2025 and a full refund was issued as of March 28, 2025. If there is anything else we can assist with regarding the account, please reach out to our customer support team at your earliest convenience.

    Best regards,

    The Support Team

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