Business ProfileforOrange Plumbing, Inc.

I hired Orange Plumbing to install the highest ADA toilet available and the man in the office stated that would be no problem. They came and installed the chair height toilet which is NOT the highest ADA toilet. When I called and asked why they didn't install the correct one I requested, the man was very rude and said "We installed the one you ordered." This is not correct and is very upsetting as it is for a 91 years old man that need the correct toilet installed without hassle. I was able to hire another local plumber to come and install the 19" toilet like we originally ordered. I paid Orange Plumbing for the wrong toilet that I now can not use. If you need help in your bathroom for ADA issues please save yourself trouble and use another plumber. See the comment below...watch out elderly folks this is not the plumbing service for you.

Ms. ******** called on 1/3/23 and requested a handicap water closet there was no certain specification of height, our shop tech quoted her for Toto Entrada which is @18" w/seat, which is in the guide lines for being ADA compliant. Orange Plumbing Inc. dispatched a service tech on 1/9/23 to install this w/c. The service tech removed the existing w/c in downstairs bath installed it to a different bathroom upstairs, installed the Toto Entrada in downstairs bathroom. When the service call was completed the service tech received the signatures for the warranty and payment liability on the install. Ms. ******** was not home at time of service so the dispatchers called multiple times for  payment with no response. I, Dawn office manager, called and spoke w/ Ms. ******** for payment on 2/3/23 11:28 am, at this time she never mentioned the water closet was not to her liking & wanting a different w/c she told me that she was inside working and her credit card was in the car and would call me back in a few minutes w/ the card number. No return call. After being late now past 30 days the dispatchers called again with no return call back & I, Dawn, sent out the past due notice w/ the fees, I mailed this out on 28-Feb-23.  After using my ,Dawn, personal cell number Ms. ******** than answered the phone one 3/9/23. This is when she had stated that the Entrada that was provided & installed was not the one she wanted. Ms. ******** never called to our office or when I spoke with her back on 2/3/23 never indicated this was not the water closet she wanted. So on 3/9/23 after speaking with Ms. ******** we told her we would come pick up the water closet she said had removed & put in her garage from another company, the cost of the w/c would have been deducted from the invoice. Once the service tech arrived at her house, she did not answer the door when service tech knocked to pick up the w/c, she then called the office back & paid for the water closet via phone with a credit card @ 4:07pm, I removed all past due fees. If we would have received a call back after the install & many messages and was given the chance to replace the water closet, we could have ordered a different toilet to replace it with this would never have been an issue. Ms. ******** has been a customer of ours since 2014. This is an unfortunate situation that communication was not conveyed and given the chance to correct the issue at the same timeframe of service.