Business ProfileforDoctor Terrazzo of Florida LLC

Contracted with Dr ********************** LLC in Oct 2023 to restore/refinish terrazzo floors discovered as a result of rebuilding following Hurricane **** Chose this company because of the word Dr., and **********************, in the name of their company. ***** was fine to work with up to the point of having paid their fee in full. I was on site for the start of their services, but not at the time of finishing. As others have indicated, this company is great at putting the blame on the customer. Get ready for ****** intimidation and gaslighting into making you think youre being too harsh when raising issues or dissatisfaction with completed work. He Will tell you he trusts his guys and has no reason to come and see the issues youre describing. Completely unprofessional, and absolutely no customer satisfaction/resolution management skills, hence my complaint. The two issues in question are 1) a 3 foot by approximately 1 inch by half inch deep electrical trench to my kitchen island that Dr ******* was supposed to fill in and match with my existing ********************** floor and 2) $350 for clean up and repainting given the mess that was left. They use lots of water during the grinding/sanding/ polishing process which does a great job of keeping dust under control, but is a messy slurry and did require cleanup on some of my tile floor surfaces in bathrooms and touch up painting. Given the trench was an extra $1200 I expected perfection from a company who represents themselves as terrazzo experts. In fact, they took offense when I called their expertise into question, since the completed trench looks like something I couldve done having absolutely no artistic talent or skill!! ***** admitted there should have been more chips added to the mixture and they would redo the trench. Additionally a crack became apparent/accentuated that I did not see before their process. ***** claims its not from them and he cant fix stains. No follow-up from him so I want $1650 refund incl. $100 for my stain fix.