Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Writing to express concern regarding the unethical business practices I encountered with Village Discount Golf Cars Custom Drive. During my interactions with their sales team, I was provided misleading information about their custom drive golf carts. I purchased my cart on 01/03/2025 for $11,744.28 cash. During the sales process, we explicitly informed our salesperson, *** *******, we did not reside in The Villages. and required a golf cart that was street ready to drive on local roads in our neighborhood. Mr. ******* assured us the cart was indeed street ready and could be operated on roads with speed limits below 35 miles. He confirmed the golf cart would be equipped with a VIN, and all we needed was insurance, registration & tags. However,while attempting to obtain tags and registration, we were informed the cart did not meet criteria for street legality. Specifically, a DOT-approved windshield with an engraved stamp is required which our cart does not have. User manual states, Windshield: Tinted vent type DOT acrylic glass, which raises further questions about missrepresentation. Reached out to dealership for assistance, as we own a golf cart that cannot be legally driven. Requested help in obtaining a DOT-stamped windshield. The manager, **** ****, informed us he is unable to source a DOT approved windshield and *** ***** is no longer with the company. How is it legal to sell a golf cart knowing customer requested street legal and then advising customer after sale the windshield needed to make the cart street legal cannot be sourced/provided. As a result, I find myself in possession of a brand-new golf cart that cannot be legally driven. This situation raises serious concerns about the integrity of their business practices. I should have known better when a Black-market access card to the Villages was sold to me for cash under the table by this shady dealership. Unfortunately, the dealer has shown no willingness to resolving this issue.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase new 2021 Evolution golf car from business on 12/15/2020.Was given Five year warranty that apparently was this independent dealers only for specific ********* some point during my ownership this dealer had a fall out with *************************** and stated they could not get parts for repairs therefore major repairs were not covered by warranty. I had to go Hidden Creek Golf Carts on 5/23/2024 to get the work done. No warranty, had to pay ******* to fix. Under the Village Discount Golf Car warranty (Dealer specific) warranty for five years, I pay the Labor and they provide parts. Therefore Village Discount should pay approximately 1979. And I should pay approximately ******.I have tried on several occasions to have them pay the repair on this incident and they have refused.

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a brand-new golf cart in July of 23. When it was delivered it had several issues. I made them take it back and order me a new cart. New cart was delivered December 7, 2023. We saw it on January 28 , 2024. The new one was worse than the old one. They came and got it , I took several pictures. I told them I didn't want it, I wanted my money back. The dropped it in our drive way 2 days later with no notice. Our neighbor called us in NY and told us. I notified them by mail return receipt that I wanted my money back . They want to keep 25 % of the money, that's not fair they delivered two carts that were not new. I tried to get a lawyer and I can not find one. They have given me a 2 week deadline and then I have to keep it.Help please

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a white, 2018, ******* Drive 2 ********* EFI golf cart from Village Discount Golf Car (****) on 3/10/19 for $11,995.92. The cart came with a 10 year written warranty, the first 5 years of which includes the drive train. For the second time within the warranty period, **** has failed to honor its expressed written warranty. The first time I ended up suing **** before The ****************************************** III, County Court Judge, **********************, Marion County, *******, and won. In that instance, **** failed to repair and subsequently replace the clutch. In the second instance, **** has failed to offer to repair under warranty the whining, high-pitched sound thought to be coming from the transaxle. It is common knowledge that the clutch and transaxle are part of the carts powertrain which are warranted by ****. They have repeatedly and persistently denied my drivetrain repair/replacement claims under my warranty, a deceptive and unfair business practice that *** rise to a fraud if **** has applied these tactics to other of its customers similarly situated. **** acts as though they are doing me a favor whenever they are asked to look into the situation and their personnel are very adept at providing myriad explanations of why my claims are outside the warranty and w/o merit. **** has not acted in good faith. I plan to *** them again unless a permanent resolution to this is*** is reached.

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 76 years old. On February 24, 2023, Village Discount Golf Cars sold me a used electric golf cart. It had a 90 day warranty. They delivered it on 2/27/23. I called them on 2/28/23 that it was not charging properly. It was picked up soon after that and taken back to the dealer. I told the sales person Kevin G****** I wanted another cart because it was a bad cart, he said I would have to pay a 1200 restocking fee. I had just bought it less than 3 days ago. The cart has spent more time with Village Discount Golf Car than with me over the warranty period. I was repeatedly stranded with the cart not being able to travel 8 miles without cutting off. Ultimately before memorial day I was stranded and I had it towed to VDGC and it has not been returned with them having it over 40 days. I had my younger cousin who I call my niece call them and she spoke to manager Chris S********** and asked him to return the cart. We spoke to Dave together and asked him to have Chris S********** call us back. I have no cart and no money. I am being taken advantage of because I am elderly. I am going to go to the Florida Attorney General if this doesn't help. How do they keep the golf cart and not return calls? It is not fixable. They took a bad cart as a trade-in and they knew it and then sold it to me - an elderly man.

  Customer Answer

  Date: 08/08/2023

  I went to Village Discount Golf Car and called them on several occasions regarding the car not charging properly. I was in to see Kevin the week before it died on my wife and I going to the town square. I called tow company to pick it up and I haven’t heard anything from them to this day. 

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refurbished to as new condition 2022 Yamaha QuieTech golf cart from Village Discount Golf Car sales office at 8590 E CR 466 Suite D The Villages FL 32162 for $17,903.70 including tax on May 26, 2023 and placed a $5000 credit card deposit. I took delivery on May 31. On delivery I noted to the delivery driver that oil was leaking from the cart on the driveway. I drove the cart that day and noticed that the brakes were loud and squealing, the ride was bouncing excessively and the engine noise was loud. After the short ride the fuel gage went from full to half full. On June 1, I called the sales representative and the service department at Village Discount Golf Car to return the golf cart. They picked up the cart the next day. I told the salesman I didn't want the cart back and would like a refund of the total amount paid. Instead they returned the cart on June 3 in same condition and I was advised there was nothing wrong with it. On the morning of June 12, I hired an independent mechanic to inspect the cart. The mechanic noted that there was an oil leak, brakes were extremely dirty, tires were underinflated to less than 20 psi vs. 35 psi recommended, and even after inflating to the correct pressure the cart was bouncing excessively likely due to defective tires and/or rims. The mechanic recommended that I return the cart to the dealer. On June 13, I took the cart on a short drive around the neighborhood when the cart suddenly stopped and would not restart. I had to have it towed home. On June 14, I called sales and the service department to again request that they pick up the cart and provide a full refund. That afternoon they picked up the cart and provided a check in the amount of $13,427.77 which is $4,475.93 less than the amount I paid as 25% "restocking fee". I never agreed to pay a restocking fee. In fact they even charged me tax on the restocking fee. I am now requesting a refund of the $4,475.93 plus $85 for independent mechanic inspection.