Reviews

This profile includes reviews for HomeRiver Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HomeRiver Group has 51 locations, listed below.

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  HomeRiver Group

  12906 Tampa Oaks Blvd STE 100 Temple Terrace, FL 33637-1154

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  HomeRiver Group

  6620 Southpoint Dr S #210 Jacksonville, FL 32216

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  HomeRiver Charlotte

  307 W Tremont Ave Ste 200 Charlotte, NC 28203-4902

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  HomeRiver Group

  2605 Nonconnah Blvd STE 150 Memphis, TN 38132-2128

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  Home Encounter

  950 S Pine Island Rd STE 1009 Plantation, FL 33324-3918

Review Details

• Review fromMarche B

  Date: 07/25/2025

  1 star
  This company doesnt care about their tenants they refuse to fix anything in the properties making it unstable and dangerous to live

• Review fromManuel A

  Date: 07/16/2025

  1 star
  I'm in the process of closing out my account with this business. I've had an agreement with them for 3 years and from the first few months, there were red flag warnings! The didn't charge us for their monthly fee until 6 months later, when my husband and I requested an audit of their accounting because we never received the correct monthly rent up until that point and for that matter, the entire 3 years that we had an agreement with them. Who does that? What kind of business practices do these folks have? I went through 4 project managers during this time and the best one only lasted a couple of months. They lack communication skills, the owner's portal looks like it was created by a freshman in college, not to mention how the software is laid out; very confusing and inaccurate billing. They hire vendors who rip them off and then bill the home owners a larger fee. For what? I've done some maintenance at my rental myself when they should have kept the property in good condition; and they charge me a fee for me to do all of the work to my own home? Now that we want our final payment, they are stating that it's not what we are expecting to get. THEIR ACCOUNTING DEPARTMENT LACKS EDUCATION AND NEEDS TO LEARN BASIC MATH!!! This company needs to be investigated and shut down for bad business practices! DON'T USE THIS COMPANY!!!!!

• Review fromCarol B

  Date: 07/09/2025

  1 star
  I live in a condo below a property managed by Homeriver group. I had damage to my condo from their property and ********* since October 13th 2024 I now have more damage since another leak and have yet to talk to anyone from the company. I have no idea how a company let us so bad can continue to operate without any investigations into it. I have called numerous people and Ive never had a call returned. I have over $10,000 worth of damage to my condo due to the bad work that was done on the condo. They rented out. This is without a doubt the worst I have ever seen. Possibly the news media can find out things I cant and get me some answers. And Im sure Homeriver can use the publicity.

• Review fromShahan S

  Date: 07/07/2025

  1 star
  This company is not to be trusted with anything. They took no responsibility or accountability over my home which they managed for several years after they bought out my original leasing company. The owner moved out three months before they even contacted me and when I stopped receiving rent it took them two months to even contacted me. My house was trashed and I ended spending 60k to rehab it. Stay away from this company!!

• Review fromKelsey C

  Date: 06/22/2025

  1 star
  This is a horrible company that should not be in business. I have given them money out utilities in my name. Not keys or acces to the house, cant get a hold of anybody except their outsourced call center. My family and I have been homeless all weekend with our rented U haul and trailer just parked and our new rental because we can't get inside! This company needs to go out of business.

• Review fromAtul S

  Date: 05/27/2025

  1 star
  Dealing with HomeRiver Group, particularly their Pensacola branch, has been an incredibly frustrating and disappointing experience. Over the course of two years managing my property, they have repeatedly demonstrated unprofessionalism, including lying about completed repairs. Even four weeks after the tenants moved out, the property remains uncleaned. Attempts to contact their executive team have been futile, as they either do not respond or fail to provide accessible contact information for their corporate office. Calls to the branch are routed to a generic call center that offers little to no assistance, leaving you to contend with the incompetence of the assigned property manager. Overall, this company exemplifies everything wrong with untrustworthy, unprofessional, and poorly managed property management services.

• Review fromTony Y

  Date: 05/19/2025

  1 star
  We had 'One Prpoerty Management' managing our Dallas property for 17 years without any problems. Since the 'Home River Group' bought out 'One Property' we have had nothing but problems. We have suffered outrageous costs against our one single family that they managed. Over the past twelve months they charges us $6,940 in management and miscelaneous charges. Our rent was only $1,750 per month. When you add in insurance and taxes we made only $336 for the entire year! We just received about half the monies they owed us after we had cancelled their service on January 14, 2025- four months later! We also have NO access to our account to audit their poor business practices. DO NOT USE THIS COMPANY!
  

• Review fromJames S

  Date: 05/14/2025

  1 star
  Don't rent anything from this! They're a scam! All the extra fees they try to hit you with is ridiculous! ****** insurance fee, I already carry renters insurance cheaper than what they charge. Filter delivery fee, I can go to ********** and buy my own filters. Concier fee, so I'm supposed to pay them to perform maintenance on a home that I rent that their responsible for maintaining anyway. Identity theft protection fee, why should they care about my identity? No lease legally requires any tenant to maintain identity theft protection! In the end they're charging over $50 a month in useless fees on top of the rental price! Not going to happen!

• Review fromMichael B

  Date: 05/08/2025

  1 star
  Avoid this place at all costs, especially if your looking to rent from them!! I have lived in *******, ******* for quite some time now, and never had I had so much trouble with a rental property. This company knows how to take advantage of protection laws that I'm sure they are aware of so they can collect late fees from "insufficient funds" transactions. Myself and my family moved to a property in ******* that they have and not one of my complaints to them was resolved. First day of my lease, there was a homeless encampment in the backyard, and who had to deal with it?? Me! Called the cops twice, and had them removed. Then, in order to get keys to move in, ALL utilities are on you to have in your name, but the city of Phoenix says " HRG is not able to sign as the Landlord"......hmmmm, plot thickens more. Called HRG to fix it, and the only thing I get is "we are waiting on our Utilities Coordinator to handle the situation". Now on to paying your rent. Paid my rent with money in bank account, and they send it back for "insufficient funds" excuse. I tell them, I'll pay it today. Their response is " ok, good, but until it clears, late fees can still be applied", EVEN DURING THE PROCESS OF THE PAYMENT! HRG needs to stop preying on people for their own financial gain! They are not Landlords or a decent rental company.... They are **** *****. Plain and simple.

• Review fromAdrian M

  Date: 04/28/2025

  1 star
  I rented a home from this organization several years back, and it was **** just trying to get them to fix anything in the house. I had overgrown trees that were not only overtaking the property but also that of my neighbors. After years of back and forth and letting the property manager, Anthony *****, know that the branches were scraping the roof and windows loudly..nothing!! One morning the tree came down on not only my house but also that of the neighbors. a city violation to have a tree of that size blocking the entire sidewalk. Another battle ensued. I had issues with the gas plumbing and issues with gas leaks in the house. I also had problems with plumbing where my front lawn would flood with sewer backing up in the front yard and into my neighbor's yard. plumbing. They never addressThey would not come out and fix the issue. I called the City of Dallas and asked the issue. I moved out of the home in 2022 due to them constantly going up on the rent and not making fixes to the home. There were so many issues that went unaddressed and ignored by them, but they wanted to charge me at move-out for things they should have done. They charged me for everything! Even things that were broken before I moved in, they never fixed, like garage door openers that were never provided to me when I moved in, and so much more. I was in the home for 10 years, and I did my best to keep my end of the rental agreement up. They attempted to keep my entire deposit. Absolutely NOT! I took them to court and won my case. Here we are a month later, and guess what?! They still have not paid me what was ordered for them to pay. So, I guess I will have to take them BACK to court and hold them in contempt and use all the tools necessary to collect what has been ordered for them to pay me. To anyone considering renting a home that is managed by them, be sure to keep every single phone conversation and every single work order, and if you can, try to demand a physical walk-through upon move-out.