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Find a Location

HomeRiver Group has 49 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • HomeRiver Group

      12906 Tampa Oaks Blvd STE 100 Temple Terrace, FL 33637-1154

    • HomeRiver Group Pittsburgh

      2400 Ansys Dr Ste 102 Canonsburg, PA 15317-0403

    • HomeRiver Group

      6620 Southpoint Dr S #210 Jacksonville, FL 32216

    • HomeRiver Group

      1 Chase Corporate Dr STE 400 Hoover, AL 35244-7001

    • HomeRiver Charlotte

      307 W Tremont Ave Ste 200 Charlotte, NC 28203-4902

    Business ProfileforHomeRiver Group

    Property Management
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 195 Customer Reviews

    Customer Complaints

    493 complaints closed in last 3 years

    255 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    HomeRiver Group is a full-service property management company, specializing in managing single and multi-family rentals and community associations.

    Products & Services

    This company offers property management, and community association management services.

    Business Details

    This is a multi-location business.

    Find a Location

    HomeRiver Group has 49 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • HomeRiver Group

        12906 Tampa Oaks Blvd STE 100 Temple Terrace, FL 33637-1154

      • HomeRiver Group Pittsburgh

        2400 Ansys Dr Ste 102 Canonsburg, PA 15317-0403

      • HomeRiver Group

        6620 Southpoint Dr S #210 Jacksonville, FL 32216

      • HomeRiver Group

        1 Chase Corporate Dr STE 400 Hoover, AL 35244-7001

      • HomeRiver Charlotte

        307 W Tremont Ave Ste 200 Charlotte, NC 28203-4902

      Headquarters
      12906 Tampa Oaks Blvd STE 100, Temple Terrace, FL 33637-1154
      BBB File Opened:
      10/15/2008
      Years in Business:
      17
      Business Started:
      12/8/2006
      Business Incorporated:
      12/7/2006
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of CQ1029122 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 9/30/2024.

      These agencies may include:

      Florida Department of Business & Professional Regulation

      2601 Blairstone Rd

      Tallahassee FL 32399

      (850) 487-1395

      http://www.myfloridalicense.com/dbpr/

      BBB records show a license number of CAB3787 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 10/25/2025.

      These agencies may include:

      Florida Department of Business & Professional Regulation

      2601 Blairstone Rd

      Tallahassee FL 32399

      (850) 487-1395

      http://www.myfloridalicense.com/dbpr/

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Home Encounter, LLC
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Business Management
      • Mr. Joshua Smith, Vice President
      Contact Information

      Principal

      • Mr. Joshua Smith, Vice President

      Customer Contact

      • Mr. Joshua Smith, Vice President
      • Mr. Andrew Napurano, COO
      • Mr. John Hirschfeld, CEO
      • Mr. Matt Robbins, Senior Vice President
      • Ms. Autumn White, Manager
      • Mr. HRG Support, Customer Support Manager
      Additional Contact Information

      Fax Numbers

      • (866) 996-7264
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      493 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/10/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Resolved
      I pay for a service ever month that is supposed to provide air filters. They are supposed to be automatically delivered. Ive been here 6 months and I have not received one. The air filter is so bad and the dust is heavy here ** of the dirt road. I have contacted them and they direct me to someone else and I get no response.
      Read More

      Customer Reviews

      195 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sadenae J

      2 stars

      04/27/2024

      This property management took over for ameritex whom I assumed went out of business well before I signed my lease in March 2023. They ran a promotion stating that if we sign before April our 12th month rent would be free. Well my 12th month came but by this time HomeRiver group had taken over and as I assumed that I would get my 12th month free I didn't pay rent on time causing all types of late fees but I had contacted HomeRiver group prior to that at last a month in advance and they stated they was going to reach out to ameritex and get back with me still no one has ever contacted me and I don't feel it is right that they didn't uphold there end of the deal. Also these new fees added on the rent for filters and etc I still haven't received anything. So I would like to have my 1 full month rent free as it was promised and stated also a refund for filter replacements that has never been received. Other then that I haven't had any other problems that asnt handle

      Local BBB

      BBB of West Florida

      BBB Reports On

      BBB reports on known marketplace practices.

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