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Business Profile

Home Health Care

Right at Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Health Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didnt get my last two checks working for them or my w2

    Business Response

    Date: 01/31/2024

    *************************** paychecks were mailed to the address she provided for us in her file.  They were returned by the post office as "Not deliverable - Unable to forward".  We called ****** on three separate occasions and emailed her four times to get a corrected mailing address.  She responded that her address on file was correct to please send them again.  We attempted a second time to mail her checks and they were returned again as "Not Deliverable".  We contacted ****** and told her we are unable to attempt a third time her paychecks will be waiting for her in the office for her to pick up.  She never came to pick them up.  W2s are available as of this past week and is also available for pick up at her local office. 

    UPDATE - We contacted her yesterday 1/30/24.  She would like us to attempt to mail them again as she forgot to include her apartment number to her address on file.  We will attempt one last time to mail her belongings to her after that she will need to pick them up at ************ office as instructed previously.

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