Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 5th,2023 late at night was scrolling on my phone, I stopped on many sites, not looking for anything just was in pain and couldn't sleep. I did see this site to it had a picture of Oprah on it. Read it for its funny how much you could lose in weight. If this was the case their would be no overweight people. Moved on from site. It was the next or following day ,checked my account on line at my bank. Checking to see if rent was taking out and phone. I saw this ****** taking out by something I didn't know about. It wasSPRslim gave no other info. So I looked up that on the internet. And it showed the gummy weight lose under quite a few different names. I found a number, I called it *********** and when talking to customer service about how they got my info. She from you and I said no frigging way and I want my money back. I argued with her for she said we'll give you 30 dollars back. Let's just say I was very mad and upset. I live on ssd and have a very serious health issue in which I am in palliative care.i am on very strong options. Just to be able to function. I would never take something advertised on a site. I want to live as long as I can, so I would never take something that could interfere with my medicine. I hate what they have done,called bank and they have stop my debit card and will process a new one. I did not order this product and I can't figure out how they got my information. I did not order from these people. I went by their site read a little and laughed and moved on. That's all I gave you the number I reached them at. **************. I hope you nail these people for everyone's who got one way or another screwed out of their money. Thank you

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 16, 2022, I purchased a product from this company under the guise of it being a free trial that required only shipping and handling fees paid. I received the product. Every day I receive 13+ phone calls from them, claiming that I have to settle my account and cancel the monthly subscription that I had supposedly signed up for. The representative that I spoke to was very short with me, came across as rude, and refused to help me to understand what needed settled, as I never signed up for a subscription. I told her atleast 5 times to cancel and I am NOT paying $300. I will NOT give them my credit card information. They also raised their voices with me a number of times, interupted me when I tried to talk, would not listen to me and she even called me a liar. They told me that the call today is the final notice before they "escalate" the issue and continue with the subscription that would be a total of $300/month,. This company claimed to be "XP Company", which does not show any results upon a web search, nor could they provide me with the "terms and conditions" that I apparently agreed to. The phone numbers they called from were all based in *****. They threatened that if I did not settle the account today, it would impact my credit. Thankfully, the card used for the purchase has since been closed due to stolen information.

  Business Response

  Date: 01/27/2023

  Thank you for contacting customer care.
  
  Our company strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.
  
  We apologize for any inconvenience this may have caused. The cancellation of the account has already been handled. To confirm, effective today, 01/27/2023, the account has been permanently closed, and there will be no further shipments or charges from us in the future. Additionally, we will ensure that you won't receive any more calls from us moving forward.
  
  Should you have any questions or need further assistance, please contact our ************************ at **************, and one of our ************* Representatives will be happy to assist you. We are available 24 hours a day, seven days a week.
  
  
  Regards,
  *************

  Customer Answer

  Date: 01/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is Sure Sim Keto (although I can no longer find it). The order information is below. There was a bait and switch on the advertised price and what was charged to my card. I emailed the company to cancel immediately with no response. I called their number and no one answers. There website no longer exists. I believe this is a fraudulent company. I want to cancel the order and have them reverse the charge to my card. Hi *****************************, Thank you for placing your recent order. Please find the summary of your order below. Order Number: 3F515CB648 Order date: 01/07/2023 7:28am Shipping Address: ************************************************************************** Billing Address: *********************************************************************************** Phone Number: ********** Email: ******************** Items in Order:NameQtyPrice (213) SureSlim ACV Gummies - 5 Bottle1$199.99 (215) SureSlim Cleanse - 2 Bottle1$59.99 Totals:Sub Total: $259.98 Shipping: --- Grand Total: $259.98 ************* Support Toll-Free: **************

  Business Response

  Date: 01/25/2023

  Hello
  *****************************, Apologies for the inconvenience, but we are unable to locate an account
  for the consumer. please contact the number that is provided.

  Customer Answer

  Date: 01/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the same experience as many of the others. I ordered a "free trial" of keto gummies. I specifically asked how to cancel and the person told me that a sheet will be included that details all the information. When the product arrived, there was nothing in the bag but the product and another bottle, which I did not order. There was even no return address on the package. Shortly thereafter, someone used my credit card to buy something online. My credit card company caught and denied the purchase. Then, they canceled my card against further misuse. Now, I have been getting the same calls as the others from different numbers each time. They threaten to ruin my credit history if I don't pay $119.98 for the gummies and the same amount for the other, forskolyn, which I did not order. They tell me to call ************ right now to talk to their customer service people. I finally told them that I would send a check only for the gummies and they told me that they are an online company and can only accept credit cards or debit cards. They decreased the amount to $71.99 but insisted on a credit card or debit card. I do not want to give my credit card number to these people because I believe they would put other charges on it. They are using high pressure, calling at all hours. The product did not work and I did not have the ability to cancel any charges. Also, they charge excessively. The product only costs $16.95 at Amazon. I believe this company ,in the least, has shoddy business practices.

  Business Response

  Date: 11/04/2022

  Thank you for contacting ********************************* strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.
  
  We have gone ahead and processed the cancellation of the account. To confirm there will be no further shipments and charges from us in the future. Additionally, the customer only paid for the shipping fee of the products and we  processed a full refund amounting to $6.96. This will be credited back to the customer's bank account within **** business. Please see the refund breakdown below:
  
  DATE: 11/04/2022
  AMOUNT: $6.96
  OID: 79D05CF52F
  
  Should you have any questions or need further assistance, please contact our customer care at  ************** and one of our ************* Representatives will be happy to assist you. We are open 24 hours & 7 days a week.
  
  
  Regards,
  *************

  Customer Answer

  Date: 11/09/2022

   
  Better Business Bureau:
  
  I am satisfied with the settlement offered by their customer service. Thank you for all you have done.  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 11/18/2022

  Thank you for contacting *************.
  
  We apologize for the inconvenience this may have caused. Our company strives to make sure that our customers are 100% satisfied. 
  
  Upon checking our records, we did not attempt to call the customer since we closed and refunded the account on 11/04/2022. If the customer can provide any details we are happy to look into it further, but for assurance, since the account was closed, no further calls were made.
  
  Should you have any questions or need further assistance, please contact our ************* at ************** and one of our ************* Representatives will be happy to assist you. We are open 24 hours & 7 days a week.
  
  
  Regards,
  *************