Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2023 ***** ******* brand new in Feb of 2023. In Nov 2024 the vehicle broke down in the middle of the highway leaving me stranded with cars do 70+ flying past me - very dangerous situation. Car was taken to Ferman Chevrolet where they had the car 3 weeks this time to fix the issue (Broken Fuel Pump covered under warranty). Got my car back after 3 weeks during the 1st incident. Had my car back a total of 2 weeks, and the same problem happened again - leaving me stranded in the middle of the road in traffic. Car was towed back to Ferman, where they had my car for OVER 3 weeks the 2nd time to fix it. When I picked me car up at the end of Dec 2024 I was told by the service person **** that I could be compensated for 1 month of my car payment since I technically went a little over 1 month not having my vehicle (as it was sitting in the shop that length of time). Since I picked my car up from Ferman Chevrolet at the end of December 2024 I have been ghosted by the service personal ****, who has ignored all communication from me about receiving the compensation HE OFFERED TO ME!

  Business Response

  Date: 04/22/2025

  Good morning,
  Thank you for sharing Ms. ********* concerns regarding her recent experience with our service facility. We deeply regret the inconvenience and frustration caused by the mechanical failures on her vehicle, compounded by the challenges of parts shortages.
  We understand the disappointment of encountering multiple component failures on a new vehicle. While her vehicle was in for repairs or awaiting parts, we ensured she had a loaner car to minimize disruption. Over the course of the repairs, we replaced the battery, fuel pump, and a fuel injector.
  To further address her concerns, we would be delighted to assist with securing her reimbursement for the lack of use of her vehicle. Our service manager, ***** **********, reached out on 4/10/25 at 11:25 a.m. and attempted to follow up yesterday; however, it appears the line was disconnected.
  To expedite the refund process with GM, we kindly request that Ms. ******** provide a copy of her payment coupon. ***** **********, our Service Director,is ready to assist her directly with this matter.
  We truly value Ms. ******** as a customer and deeply regret any inconvenience or distress this situation may have caused. Please rest assured that we are committed to ensuring her satisfaction moving forward.
  Warm regards,
  **** A *****
  General Manager

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck went in to them with just needing a transmission and the for them to tell me motor mounts where broken and radiator well they fixed those parts and transmission I got it back and truck instantly was over heating and leaking oil out the rear main seal so I called and because I know a thing or to about car and that they are s******* me the made it so I'm not allowed there and won't back the warranty of the work they did and now my transmission iss slamming into gear and the tellentheres nothing they will do.

  Business Response

  Date: 04/11/2025

  We have reviewed the complaint submitted by Mr. ******** regarding service performed at Ferman Chevrolet on his 2018 Chevrolet Silverado (VIN:*****************), which had approximately ******* miles at the time of service.
  The vehicle was purchased from an independent automobile dealership,believed to be Golden Oldies in *********************. Along with the purchase, Mr. ******** also acquired a service contract through the dealership.
  On or about December 16, 2024, Mr. ******** brought his vehicle to Ferman Chevrolet for service. The following repairs were performed:
  Replacement of the left front wheel hub
  Replacement of the radiator
  Replacement of the motor mounts
  Replacement of the transmission with a GM remanufactured unit, which is covered under warranty by any authorized Chevrolet dealership.
  The total cost of the repairs amounted to $7,417.15. Of this amount,$6,271.15 was covered by the service contract provider, and Mr. ******** paid the remaining $1,145.98 out-of-pocket.
  After the repairs, an issue arose with several plastic coolant fittings which had become brittle and cracked. This is a common occurrence in vehicles of this year, make, and mileage. However, Mr. ******** said that he believed the problem was a result of our prior service and insisted that Ferman Chevrolet cover the cost in full.
  In an effort to resolve the matter amicably, our Service Director offered to split the cost of the additional repairs. Unfortunately, Mr. ******** responded with escalating aggression and belligerence toward several of our staff members, including making repeated hostile calls to our receptionist and indicating an intent to come to the store to "handle it" in person.Due to the perceived threats and violation of our dealerships policy prohibiting abusive behavior and intimidation, we made the decision to sever ties with Mr. ********.
  Nonetheless, in the interest of finalizing this matter, Ferman Chevrolet is willing to offer a one-time goodwill refund of the $1,145.98 that Mr. ******** paid toward the original repairs. This offer is contingent upon Mr. ******** agreeing to the following terms:
  He shall not return to Ferman Chevrolet for any future service needs.
  He shall refrain from making any further disparaging remarks about Ferman Chevrolet, including but not limited to comments on social media or other public forums.
  We believe this is a fair and final resolution and hope it brings closure to this matter.

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23138152
  
  I am rejecting this response because:

  So now ferman agrees to payen1,145.00 but I paid 1800 out of my pocket also my radiator has yet another crack in it and verified by my warranty company and golden oldies auto sale on stat Rd 52 ****** and both places are telling me that they won't do the work on the radiator due to its on ferman Chevrolet because it's from installing the radiator IV called numerous of time left voicemail and get nothing back the warranty company said it had to be them to back the warranty on the work they performed and I have to use my truck to work everyday and the truck keeps over heating I brought my truck back to them and showed ***** in service how the radiator and fan was never hooked back up properly and he acted like I did it and well since ferman did a number on my truck and just left the rear main seal leaking while they where right there doing the transition and didn't say anything an the trucks been in the shop 3 times since them and the shop will back what I'm saying and most of the issues is all from the work performed by ferman Chevrolet Im asking for ******** to cover the rentals the deductibles and for loss of wages due to the truck leaving me stranded and the tow bills and from it over heating from when I picked it up from ferman Chevrolet all the seals including rear main front crank valve cover gaskets all where leaking oil from ****** no holding to there warranty and who wouldn't be mad when ***** dollars was paid and my truck came out more messed up and all I'm told is oh that's normal well news flash no it isn't normal if you new that those parts would let go why did you not replace them parts also so I'm wanting another ***** from my driveway having to be cleaned.
  
  Sincerely,
  
  **** ********

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23138152
  
  I am rejecting this response because:

  I'll take the ******** if they pay it today they destroyed my truck I should go for more.
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 04/30/2025

  We have carefully reviewed the additional comments and concerns shared by Mr. ******** regarding the repairs performed at Ferman Chevrolet of Tarpon Springs. After thorough consideration, we remain confident that the concerns raised are unfounded.
  As a gesture of goodwill and to bring this matter to a close, we stand by our original offer, with the following condition: Mr. ******** will need to sign a release agreement. Furthermore, he must remove any negative comments made across all platforms and post a statement acknowledging that an amicable resolution has been reached with Ferman Chevrolet.
  We believe this approach demonstrates our commitment to fairness while protecting the reputation of Ferman Chevrolet.

  
  Sincerely,
  **** *****

  
  

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23138152
  
  I am rejecting this response because:
  For 1 how is it not your fault the radiator is cracked from installation  and now your trying to strong arm me into signing something that reliavs you from standing behind the warranty 
  You guys provided on all work you prefoarmed and too take  all thing off social meadie for 1100 dollars are you kidding. My radiator fan was just bouncing around and I showed ***** in service the service supervisor  was rude and got made when I caught them doing sneaky stuff . I have an ex employee of yours   ready to give up and confess all the dirty thing you have done to people q thousand dollars down only cover what you guys did to customers vehicles and charging people for work you did not do lpll

  Sincerely,
  
  **** ********

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The General Manager attempted to fix my Volvo XC40 SUV from stopping dead in the middle of the road unexpectedly without warning. Upon several attempts they could not. So instead, he said he was going to do a complimentary oil change for me. I did appreciate this and the several attempts he made to resolve the dangerous issue however after going back and forth with this issue nothing got resolved. The problem would be fixed then it would suddenly start again. After he realized he could not fix the problem I reminded him that his service department stated that this problem had occurred in other SUVs like mine and had to be resolved through the international Volvo headquarters. He refused to follow through and asked me to never return to Volvo again. SHOCKED at his behavior I was very upset. I am a senior citizen, and I do not need to be treated so unfairly by a BULLY General Manager. I would like someone "above" his management level to contact me. I was going to get a new Volvo, but this was a total turn off. How can a General Manager tell a paying customer to go away. This is so wrong on every level. I live far from *********** and ***** and now I have no one to service my very Volvo.

  Business Response

  Date: 12/20/2024

  Thank you for providing the details regarding the BBB complaint and your interactions with ******** ******. Here's a refined version of your statement that you can use to address BBB Complaint #******** regarding the service at Ferman Volvo for ******** ******** 2019 Volvo XC40:
  
  Response to BBB Complaint #******** Volvo / ******** ******
  Dear BBB,
  I am **** *****, Executive Manager of Ferman Chevrolet and Ferman Volvo in Tarpon Springs. I am writing to address BBB Complaint #********, which pertains to the service provided for ******** ******** 2019 Volvo XC40.
  Our Volvo service team has been responsible for servicing Ms. ******** vehicle since October 28, 2019. Throughout this period, we have primarily handled routine maintenance and, on several occasions, addressed specific issues, some of which were resolved under warranty or as a goodwill gesture by Ferman Volvo. We have consistently performed necessary software upgrades to ensure the vehicle remained up to date, at no charge to Ms. ************** most recent service issue raised by Ms. ****** involved an intermittent braking issue and the illumination of multiple dashboard lights.Our team diligently attempted to replicate the reported problem, running numerous diagnostic scans, but we were unable to find any fault with the vehicle. Despite several checks, no error codes were found, and no issues were detected during our extensive inspections. As part of our commitment to customer service, we provided a loaner vehicle during this time.
  Further complicating the situation, Ms. ****** expressed dissatisfaction with the delivery of her vehicle. On one occasion, our team had arranged to return her vehicle to her place of business; however, Ms. ****** requested that we instead deliver the car to a mall. Our administrative assistant stayed after hours to accommodate this request and ensure the vehicle was returned at her convenience. Unfortunately, during the final stages of the service, Ms. ****** became upset with our Service Manager and voiced concerns over the vehicle not being delivered with the seat reset to her satisfaction.
  In a subsequent phone call to me, she expressed her frustration. Despite our team's best efforts, including after-hours service to meet her needs, ********* indicated she was not satisfied. In our final conversation, I explained that we had made every attempt to resolve her concerns but had not been able to meet her expectations. I informed her that, given the ongoing dissatisfaction,it may be in her best interest to seek service elsewhere.
  At Ferman Volvo, we always strive to provide the best service possible.We regret that Ms. ****** did not feel fully satisfied with the outcome, but we believe that we did everything in our power to address her concerns in a professional and timely manner.

  
  Sincerely,
  **** *****
  Executive Manager
  Ferman Chevrolet & Ferman Volvo
  Tarpon Springs, FL

• Initial Complaint

  Date:07/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17 I submitted documents to cancel our extended warranty on our 2023 Volvo. The documents provided were made available to us from Ferman Volvo. I provided them with the requested documents / information via email that they acknowledge on July 17, 2024.I have sent them three different emails requesting if they had received the necessary documents / information and if they are working towards processing a refund request. All of my subsequent emails have remained unanswered. I believe Ferman Volvo is purposely refusing to respond to my emails since they don't want to proceed with my request.I further believe that their total lack of customer support is unethical / unprofessional and being done on purpose by this dealership, since I have been unhappy with them after we purchased a new 2023 Volvo from them.I request that they contact me regarding the documents that has been submitted and that they have forwarded my request to cancel our extended warranty on our vehicle. Also provide contact information for the company that will write the check.Copies of emails attached.

  Business Response

  Date: 07/19/2024

  We did receive the documents to cancel ******************* service contract. The process is to submit the request to the service contract holder, and they issue the refund. It is being submitted and we have requested they expedite the refund. It appears that it will take two to three weeks to receive the refund.  

  Customer Answer

  Date: 07/19/2024

   
  Complaint: 22010684
  
  I am rejecting this response because:
  The initial response indicated they are submitting the claim form.  This is unacceptable.  I want to know the details on when (date and time) and how did they submit it (electric, fax or by mail).

  In my initial complaint, I ask them to submit, provide confirmation that they submit the claim form and  provide contact information regarding the company that will issue the refund.

  It could very well be another broken promise from Ferman Volvo.  There is a VAST DIFFERENCE BETWEEN will submit and have submitted the claim form. Unfortunately, we cant trust this company.  They have caused this by their lack of ethical business practices.

  
  *************************

  Customer Answer

  Date: 07/30/2024

   
  Better Business Bureau:
  

  I received a check.  You may close this complaint.  Although, I never want to do business with this company again.
  
   
  Thank you for your assistance.
  
   
  *************************

• Initial Complaint

  Date:10/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a truck February 2023- placed a $1000 deposit. Was told the deposit was only refundable if the order came in wrong. Went to pick up vehicle on September 28, 2023 and it was ordered incorrectly. Was told I would have my deposit refunded. I was told on October 2 the finance department was working on it. I have attempted several times to contact for a status update and now am getting no responses.

  Business Response

  Date: 10/16/2023

  **************,

  I checked into this for you and my apologies for the poor communication on behalf of our team.  The original deposit was paid in the form of a credit card and our team credited your card $1000.00.  If for any reason you do not see the credit, please call me directly at ************.  In addition, you should be receiving a copy of the credit via email.  Again, my apologies for our lack of communication.  

   

  *******************

  Customer Answer

  Date: 10/16/2023

  It is ****************  Do not assume.  And yes, I was FINALLY refunded today.  10/16/23
  

   

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/3/23 they took a deposit for break pads they would be ordering for me. The deposit was $101.65 and I also paid for a fuel filter change in the same transaction ($80).I requested a refund in person and the service advisor said he would put it on the lady's desk for refund. I waited 2 weeks but did not get refunded. I then called and the person I spoke to said they would put it through for a refund. Still no refund.Not only this, I have wasted 1 vacation day from work to have my car serviced there, they did not work on my car at all and I had a morning appointment. I took the car back in the afternoon after wasting money on an Uber ride. On my last visit there, I waited 4 hours and they still did not work on my car either, again with a morning appointment. I will never be going back for service.I want my $101.65 back as Ferman Chevrolet never installed or even gave me the brakes.

  Business Response

  Date: 07/24/2023

  I deeply sorry about this misunderstanding and will get Mr. ******************** reimbursed immediately.

   

   

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/23/23 I brought my 2020 ***** spark car that is still under bumper to bumper warranty into ferman ***** due to it not starting, I received the car back the next day with a new car battery but several days later it wouldnt start again so I brought it back in on 7/5/23 they looked at my ticket and realized it was never closed out or finished. the service advisor ********************* took a look at my car and I quote said thats a little dusty for 1 week old he believed it was never changed due to the inventory never being documented. ***** got another manager who pulled aside the Tec *********************** and questioned him in private asking if he was gonna apologize. They all headed back inside and said dont worry Ill take care of it with no apology or clarification on what happened he said youll get it back today so I waited for an hour then ***** told me the battery failed again and they needed to keep the car. I asked for a rental car and in a snarky tone said there was none available. The next day I called for an update 2 times and they said they didnt have one and that they havent even looked at my car but also said they tried another battery and that sometimes the car will start and sometimes it wont and that they dont know whats wrong so which one is it they tried a new battery or they havent even looked at it?? Again I asked for a rental car and they said the only thing they have is a huge truck that I was unable to drive. Next day they called and said they put in a new battery and the car is fixed?? It took 3 batterys to get one to work? It took 1 1/2 days the first time and 2 1/2 days the second time? So overall 4 days to replace a car battery? They were so rude and I still never got an explanation or apology.

  Business Response

  Date: 07/12/2023

  Ferman ***** and Volvo service director ******************************* has called this guest twice and left a message. We will keep trying to contact our guest to resolve.. 

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/27 I purchased a certified preowned XC40 from *** and *****. On my way home (a 1.5 hour drive) my sinuses were acting up and could barely breath. The next morning I opened the car doors and the car smelled like an ashtray. I immediately called ***** (Sales Mgr) and I explained to him that I have allergies and asthma and am highly allergic to cigarette smoke and cant keep the car. He asked me to give him the opportunity to clean it and give it a day and we would go from there, so we scheduled time for him to keep the car overnight for a throughout cleaning/deodorizing treatment. I live 1.5 hours away, in two days I drove 6 hours. I picked up the car on 3/4 and of course it was full of chemicals from the services so I had to drive with the windows down to air it out. I called him the next day to follow up that all I could smell still was the deodorizing and would like to give it a day or two more for that to settle. Today the cigarette smell came back and I called ***** to let him know I cant keep the car. He asked what I wanted to trade it for and the dealership has almost the same car as I purchased, just one year newer, double the miles, but a few more options. I asked ***** to put the numbers together since the asking price was $4,000 more than the one I purchased. He sent me the estimate and taking my car on trade, doesnt mean I will be getting what I just paid for it, and I would need to pay the dealer fee of $1,200 again. I called ***** to discuss and he dropped the difference down to $7,122.74. I hate to say this, but the dealership masked the cigarette smell to sell the car and is now penalizing me for not keeping it. Im highly allergic to cigarettes and the third hand smoke that is left behind and now they want to continue to profit off of me. I cant see how this is fair or good business. I didn't change my mind on the purchase, they sold me a problem and now won't help me.

  Customer Answer

  Date: 03/13/2023

   
  Better Business Bureau:
  
  

  I want to close my case I recently opened. I was able to resolve the issue directly with the business.

   

  Complaint ID:

  19549419

  Date Filed:

  3/7/2023

   
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The coil pack and all 4 spark plugs should have been replaced under warranty on my 2015 ***** trax in 2019. Today, right before Christmas I had to spend $1000 on my vehicle because the coil pack and plugs were bad. I attempted to contact the ** of the dealership today *******************, and when I advised him that all 4 plugs should of been replaced when the did the coil pack ack im 2019 because they are all one piece, he told me he didn't believe that and basically called me a liar. He also did admit that they only replaced one plug at the time and tried to blame it on what the warranty would allow to be fixed at the time. This is poor customer service and this needs to be made right and the dealership should have to cover part of my current repair cost.

  Business Response

  Date: 12/19/2022

  It is true that we replaced a coil pack and one Spark plug on April 9th in 2019. That was just over 3 and a half years ago.  The cars warranty was expired, but the vehicle was covered by *************************** service contract. The service contract expired in April of this year. It is unfortunate that the part failed especially at Christmas time. I did speak to *************** last Thursday for a brief few moments, she first told me that we did not replace the parts. She emailed me some pictures of the old parts. Obviously had we not done so the car would not have ran as designed for the last three and a half years. I do not remember telling here that I did not believe her, as there was nothing to dispute. I did not admit we replaced only one spark plug, I simply read it off her repair order the same documentation that she would have received when her 2015 **** was picked up. I can only assume that other work was done on her car while she had it at this vendor as retail parts and labor for this repair is around $500.00 give or take. My intention was to offer to supply her the parts for the repair. Unfortunately, she hung up before I got the opportunity. 

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18570080
  
  I am rejecting this response because: I was contacted via email right after i discontinued the call with ************** where I advised him I was told that when the coil pack was replaced, all 4 spark plugs should have been replaced and not just 1  ************** stated to me well I don't believe that, hence calling me a liar or implying that I didnt know what I was talking about. Additionally during our phone call ************** stated only one spark plug was replaced and never stated the coil pack was replaced. ************** stated in his email he had a resolution and that was the only time it was mentioned.  I advised him at that time to submit the resolution to me in writing via email and he did not respond to me. Then he was out of the office until 12/19 and advised other employees that he would contact me once back in the office. Today is the first I am hearing of him offering to provide parts. I have the emails from me asking for this information if needed and the emails where his employees advised he would contact me once back in the office which he did not. I like it stated for the record that I never once ask for any compensation for my repair or parts. Had ************** stated his service department didn't do the repair right and said he was sorry, this wouldn't have turned into this big of a mess.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/26/2022

  I have tried to explain exactly what was done to the ****************** car. We replaced the coil and a spark plug. This is a very simple procedure and hard to mess up.  As I previously stated, the car has performed as designed for three and a half years. I have every confidence that the repair was done correctly.  I apologize to **************** if I have failed to explain this.  I will attach a copy of the invoice with the parts and repairs made.