Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lube Services

Take 5 Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Negligence in removing my air filter housing, damage to this causing my engine light to come on with additional expense on my end to fix

  • Initial Complaint

    Date:05/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    The business address is ******************************************** 

    Thank you,

    Business Response

    Date: 04/29/2024

    ****************, I'm sorry to hear about your recent issue at a Take 5 Oil Change location. We strive for fast, friendly, simple oil changes and I apologize that your experience did not meet our standards. Unfortunately, this is a franchised location so we cannot intervene directly, but we will forward along your complaint to our franchise partners that operate this location so that they can get a resolution for you. Thank you for your feedback!

    Customer Answer

    Date: 04/29/2024

     
    I am rejecting this response because: Id like to find out the information of the franchisee so that I can put in a formal complaint with the BBB against them. 

    Business Response

    Date: 05/07/2024

    ****************, 

    The franchise group can be contacted by calling the phone number on your Take 5 Oil Change invoice. 

    The information below is the web address to the direct BBB profile for that location.
    ********************************************************************************************************************************

    Additionally, we have internally forwarded on to our franchise partners to reach out to you directly regarding this matter. 

    Thank you for your feedback!

    Customer Answer

    Date: 05/08/2024

    On March 20, 2024, I went to Take 5 Oil Change, which I understand is franchised by ******************* I went for my oil change as normal and was charged for a oil change. As I was leaving my car started alerted me that the oil pressure was low on my car and to turn off the car immediately. I turned right around and went back to the store. After about an hour, they told me that they had accidentally removed the oil sensor from my car and were unable to replace it right there and then. They gave me a ride back to work and towed my car to a mechanic. From there a received very little comunication about the whereabouts and status of my vehicle. I would only receive information if I reached out to them company. I was informed by the general manager that they would be unable to give me a rental car while my car was being worked on despite the repairs taking more than one day. The general manager did notify me that I would be receiving a full refund for the service (I never got the full refund). The next day I was told my car would be ready but it was not. I once again was told I had to find my own transportation in *** of my car being in the shop. Finally the following day my car was ready. I was told to go to the shop so that they could refund my card. When I arrived after 15 minutes they told me that they didnt know how to refund the card. After leaving, I reached out to the general manager for a refund and reimbursement of my out of pocket expenses but received no response. I then disbuted the charge with my credit card company but the store provided receipts of payment and refused to issue the refund.

  • Initial Complaint

    Date:05/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    I am rejecting this response because the business has been misleading and basically silent. They lied early on and told me to call their corporate office, knowing that they are a franchise. Now, a month later, they are saying they will contact the franchise. This is a stalling tactic which has not resulted in any resolution.

    Business Response

    Date: 04/10/2024

    Thank you for bringing this matter to our attention. We appreciate your diligence in resolving customer concerns. 

    Regarding the complaint ID ********, we acknowledge that the service in question was not provided by our company. It appears there may have been a confusion regarding the location and the service provider. Our company is based in ********, **, and we have not conducted any business in ********

    We apologize for any inconvenience **************** may have experienced, but we would like to clarify that the issue falls outside the scope of our operations. We recommend reaching out to the appropriate service provider in ******* to address her concerns effectively.

    Please let us know if there are any further actions required from our end to assist in resolving this matter. We are committed to upholding the highest standards of customer service and satisfaction.

    Thank you for your understanding and cooperation.

    Sincerely,
    *****************************;

    Business Response

    Date: 04/26/2024

    Hello, Dima. Im sorry to hear about your recent experience! At Take 5 Oil Change we strive for fast, friendly, simple oil changes and I apologize that your recent visit didnt meet that standard. Unfortunately, this is a franchise owned location so we cannot do anything directly, but we will forward your complaint onto the franchise partners that own and run this location. Thank you for your feedback. 

    Customer Answer

    Date: 05/08/2024

    February 18, 2024 I got an oil change at Take 5 Oil Change in ************** ( my teen daughters car). Engine light came on after that. Took car to dealer who found oil cap missing and oil all over under the hood. Had to pay $435 to diagnose, clean the spill and re-do oil change. Mechanic at dealer told me that whoever changed the oil failed to properly replace and tighten the oil cap, which made it pop off and spill oil everywhere on engine.Take 5 refuses to take responsibility for faulty replacement of oil cap and for all the cost they incurred. They keep saying they have video of their guy putting cap back on. He may have, but he failed to tighten it properly. Please help refund me. Enclosed is diagnostics and receipt.

    Customer Answer

    Date: 06/17/2024

    I have settled the complaint with the business.

    Thank you for your hard work

    *********************

Take 5 Oil Change is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.