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Find a Location

Verizon Authorized Retailer - Victra has 1 locations, listed below.

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    Business ProfileforVerizon Authorized Retailer - Victra

    Cell Phones

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    884 E Tarpon Ave, Tarpon Springs, FL 34689
    BBB File Opened:
    2/5/2023
    Business Management
    • Business Owner
    Contact Information

    Customer Contact

    • Business Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/08/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I went to inquire about getting service with Verizon. After we agreed to sign up everything went downhill from there. Prices were a secret and when I asked was not told actual prices. I was told the total and asked for a breakdown and never received one and I never signed a slip for the charge. I was in the store over 4 hours and I asked them not to disconnect my daughters line today because she would have to do hers another day and it was disconnected. My daughter had to come down, and was given a temporary phone till her phone comes in. Got home and looked for breakdown of the charges to not fit nd anything in the bags. I went back today to get the receipt and found I was overcharged for items I did not receive. Items I was told was free I was charged for and items I didnt ask for I was charged. Also on the bill were charges I was not told about. I was signed up for protection package I said no to.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lisa M.

    1 star

    02/05/2023

    Verizon survey Newer one -sent 2/5/24 I was Mislead in a purchase of an Apple Watch Series 8-I went into this store ( Tarpon Springs Fl Victra verizon vendor-# 63428 hoping to take a look at the watch and see how it would look on my wrist and talk to the rep if it would fit my needs. It was not available to look at so …the representative (***** )said she would order it for me to  preview *I did not approve of a purchase, but apparently this representative proceeded to charge my account with monthly charges, protect program, trade-in device, activation fee, price of  for an iPhone watch series 8  and more! She had indicated to me that it was being sent to the store so  then I could look at it so to come back in 3 days - when…. she would be there.I did not realize this predicament until a half hour later, when I went to the Palm Harbor store Verizon corporate store and spoke to ******* -assist me with pricing -as they had it and I loved it however he  indicated that it ( a purchase)was on the bill And being delivered to my house*!!!! from there …..I spent hours hours!!!hours on the phone even going back to the  Verizon Victra store and addressing this with this representative (*****), She dismissed  this problem completely, and said she could not help me -“call customer service”, which I then proceeded to do while in the store, she replied, by saying” it won’t go to your house. I thought you were here to purchase a watch and not go anywhere else “ !!!!??? !I am still not sure these  charges will not show up on my bill…I am never purchasing an iPad- phone- watch from another Verizon Vendor store.

    Local BBB

    BBB of West Florida

    BBB Reports On

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