Complaints

This profile includes complaints for NewSouth Window Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NewSouth Window Solutions, LLC

  10741 Crossroads Commerce Blvd Tampa, FL 33610

  
• 

  NewSouth Window Solutions, LLC

  3300 Bonita Beach Rd STE 160 Bonita Springs, FL 34134-4167

  
• 

  NewSouth Window Solutions, LLC

  3125 Lakewood Ranch Blvd STE 112 Bradenton, FL 34211-5010

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New South windows clams to have a life time warranty. This was the main reason for buying hurricane impact windows from them. Unfortunately, now one window and one sliding glass door needs replacing due to poor installation, according to the technician who inspected and took measurements. Now after seven months and numerous phone calls no action has been taken by New South Windows

  

  Business Response

  Date: 07/29/2025

  We have your service Parts on Order with an ETA of 8/27/25, as soon as they arrive, I will be able to schedule your service. I would like to apologize on our behalf for the communication issues you have had with us and please know we have taken steps to improve.  My cell should you have questions is ************

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife contracted this company a while back (several years now) to install new windows in our home, replacing the old windows. After several months of waiting for the new windows to arrive, New South showed up to our house with two of the windows already cracked. Upon reorder and another several months of waiting, they finally installed the windows in our house. After installation, we were told by the county that the new windows failed inspection. We reached out to ********* on numerous occasions to correct and resolve the failed inspection issue, to which they never did and never made one single attempt to resolve the failed inspection issue. Ultimately, we had to repay another company thousands of dollars to again replace those windows that failed inspection. New South called repeatedly regarding a balance of approximately $1,500.00 that was remaining for the windows and installation, but still never made one single attempt to resolve the failed inspection issue. C'mon, seriously....? We have been told on multiple occasions by New South and most recently in 2024 that they were waiving the remaining balance as a result of the issues with the cracked windows and more importantly, due to the multiple failed inspections. Now, to my surprise, I get a call from a collections company seeking $1,100.00 that New South is saying that we owe and that they gave a discount of $500 for the failed inspections. Again, seriously....? I've already had new windows installed to make up for New South's faults and failed inspections, paid twice than what I expected for two sets of windows and they want me to pay them more money as a result? Also, after being told multiple times that the remaining balance was being waived. Stay away, stay away, stay away..... is the only advice I can give in hopes that nobody else has to go through what we did with New South Windows.

  

  Business Response

  Date: 07/15/2025

  Good afternoon,

  I do see that although there were issues with the permit, the permit was inspected and passed on 1/29/2024.

  On 5/30/2024, New South Window agreed to ($597.00) customer service discount.

  From June 7th to June 28th, multiple attempts were made to reach the customer via email, text and phone with no responses. On June 28th, 2024 a certified letter was sent to customer reflecting balance due. 

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23597818
  
  I am rejecting this response.  We contracted with New South Windows in October, 2021 and paid the initial payment and deposit.  Our windows weren't installed until a year later in October, 2022.  Following installation, we were informed that the windows failed inspection.  We made multiple repeated attempts over many, many months to contact New South Windows to make the repairs necessary in order to pass inspection, each with no follow up from their business and not even a phone call with explanation.  The next communication that we heard from New South Were threats of placing a lien on our home unless the remaining balance was satisfied.  You can contact us with threats of a lien, but can't respond to our repeated attempts and requests to make the necessary repairs to pass inspection....?  Why would a business that specializes in windows take two and a half years to fully satisfy the job requirements?  It's absolutely absurd of this business to even request/seek the balance of $1,100.00 following the complete failure of your contracted customer over a two and a half year period, while refusing to acknowledge, or remedy the matter until two and a half years after contracting with your business.  You know that your business failed us horribly!
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:06/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered two sliding doors with turtle glass in early February 2025 and put down required deposit. We have followed up numerous times inquiring about installation and have been told there are issues with the glass, and promises to get these sliders installed in May, then early June and most recently promised mid to late June. We are now entering July with no sliders and minimal response - with no target date for install and no response to phone and numerous emails. Horrible customer service and even worse with a promise they cannot keep. We have put down a $7000+ deposit on these doors. Hurricane season is here and our condo is at risk.

  

  Business Response

  Date: 07/02/2025

  My name is ***** ******, Market President for Sarasota.

  When the situation was brought to my attention I immediately reached out to **** to hear her story and to provide a solution. 
  

  I had my Production Manager ****** contact the municipality (************) to see if there was anyway to expedite Mrs. ********** permit. This is not something they normally do as they are severely behind on permits right now. However, ****** spoke with someone in the office and explained the situation. They decided to make an exception and push Mrs. ********** permit through. 
  

  I then coordinated an install date of Wednesday July 2nd with ****. Our installation team is there performing the installation now. 
  

  I hope Mrs. ********* will accept my sincere apology for the length of time and is pleased with our resolution. 
  

  ***** ******

  Customer Answer

  Date: 07/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  ***** did reach out and expedite the permit and installation and have also received contact from ****** to verify satisfaction as well.

  Side note - the two installers were exceptional- they worked very hard and were meticulous and clearly took pride in their work 

  Inspection is pending and look forward to full closure on this matter. 

  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract originated 12/27/24.Hurricane Windows were installed on 2/12/25 with issues. I have a window that needed both upper sand lower glass replaced due to scratches. This was brought to the installers attention and they agreed they needed replacing. This is where the nightmare begins. I repeatedly called since that install date to get the window glass replaced, we are now at June 12, 2025 I get nothing but the run around. The office answer tells me they have to check on the order status, then I. Was told sometime in March they came in but both pieces of glass were broken and they had to reorder that was March. I have called at least 10 times and NOT ONE TIME have I received a call back when promised each time they would call me back with an install date. This is issue has taken much of my time up and is causing major stress as I feel I am being completely blown off. I am not sure this is a reputable company at this point.

  

  Business Response

  Date: 07/14/2025

  Good afternoon,

  We had a service scheduled for this customer today but our service technician called out sick today so we have rescheduled his service. We should be complete with service by end of week. Thank you

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23458783
  
  I am rejecting this response because:there is a lot of prep work on my end to get ready for the appt.and  until the job is completed it is not a satisfactory response for me to accept and close this complaint
  
  Sincerely,
  
  ***** Jo ******

  

  Business Response

  Date: 07/15/2025

  Our technician called out yesterday. We had to reschedule customer to July 22 which is confirmed

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23458783
  
  I am rejecting this response because:I will accept the response once the jib is complete
  
  Sincerely,
  
  ***** Jo ******

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired New South Windows, **************, ** to install 7 windows in my home. The windows were installed the end of September, 2024. During the install, the lead installer (****)informed me that they had received and installed an incorrect window in my bedroom. I told the **** I liked the incorrect window more, **** told me he would get the new window ordered and that it would mostly take about 12 weeks to have the window installed. The end of December, I still had no date for my window install & also realized when cleaning my windows that the screens in my living room were installed incorrectly & I myself could not put the screens back correctly. My ************in-law were not able to put the screens in without gaps at the bottom. I called New South Windows to inform them of the problem with the two screens & also to check when I would receive my bedroom window on 12/30/24. I did receive my new bedroom about a month ago but still have not received the two screens for the living room window. There is a lifetime warranty on the windows & screens. I have called my salesman, **** **** (customer service, I guess if you can call it that) & *** ******* (who is listed on the BBB site when I put the name of the company I was having a problem) numerous times in trying to get my screens replaced. I have received no return phone call regarding this from any one at ********* Windows. I am at my wits end on how to get my replacement screens. The entire window project was paid in full at the end of September, I am so mad at myself for paying in full before the job was complete.Please help me.

  

  Business Response

  Date: 06/13/2025

  I have been speaking to Ms ****** for several weeks. The *** on her screen was originally 5/14 and has never shown up. Yesterday we recieved an updated eta of 6/17. I called and informed customer and when the screen arrives, we will call her and schedule to have it installed. 

  **** ****

  New South Windows

  Customer Answer

  Date: 06/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, if it truly does happen. This has been ongoing for 6 months & I have been in contact with **** **** almost 2 months. It is ridiculous to have wait this long for 2 screen replacements. 
  I have never in my life filed a complaint with BBB but felt it was necessary as I was getting any response to my phone calls & messages.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $6500 for two doors, a front door and a door from the kitchen to the garage. We told the sales guy that, because of how the floor was put in, standard doors would not fit. We had been told this multiple times while shopping for doors. New South sold us the custom solution we needed, but they showed up and installed a standard sized door from our kitchen to garage. This is a fire door. Unfortunately, there is a huge gap at the top of the door that is almost large enough to get your finger in. The only thing that keeps you from putting your finger inside this area is a line of caulk. The door misfit so badly that you can see daylight along that top edge when the interior trim is off. Even the installers said this door does not fit. We waited in excess of two months for these doors. This company uses AAA Arbitration. What that tells me is that they will not resolve conflicts and their customer must spend $20k on an attorney to get anywhere with them. I will not do this. I will be louder than they can imagine. I am right in my argument and this company will not even talk to me. I have tried every way I can think of to get someone with some authority on the phone. They all seem to be hiding from customers.We have paid them $2400. We want all of our money back and our old door reinstalled. This company tried to rip us off. Those installers would have left that door and never said a thing if I had not brought this up.

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They started my home impact glass windows in May of 2024, a year ago. Five window were put in backward according to **** and Mr ***** from new south. **** is customer service and ***** was the sales person. We purchased the green thermal film that keeps out heat, they are backwards and the heat goes right in. A window was broke during install and its still not correct. Install was Aug 2024 the replacement didnt come until Nov 2024 and was not the correct window. They put it in as the other was broke. The window is missing the square grates that make a big window 12 smaller sections of glass. Ive been waiting since Nov 2024 to get the correct window or grates be installed. Been waiting 9 month to get the backward windows replaced. Ive got nothing but the run a round. Its been over a year. **** and ***** ****** just keep saying 4 weeks, or 8 weeks, well order your windows, your grates are here we cant find them. One excuse after another. No one will let me talk to the president, CEO or person in charge. They wont even give me name so an attorney can send them paperwork to take them to court. BBB is my final step before contacting an attorney.

  

  Business Response

  Date: 06/17/2025

  The Glass order has been submitted.  At this point I am waiting on the order with what they say are supply chain issues.  The first order was not submitted correctly; I submitted the order myself after speaking with the customer and am just waiting on delivery at which time we will schedule immediately for installation.  Thank You

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23391906
  
  I am rejecting this response because:

  I have heard this response for the last year. I will not be satisfied until my window show up and my job is complete. If I accept what they said, you close the complaint. Like I said this has been going on for a year only thing Im going to accept is my job to be done.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/14/2025

  Good afternoon,

  My name is **** **** and am the new General Manager. I will be reaching out to the ******** today and scheduling a job site visit to ensure we get correct windows ordered, as I see that nothing has been ordered. Thank you

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23391906
  
  I am rejecting this response because:
  Ive heard this for last 15 months. Ill be satisfied when my job is complete.  **** called me and said according to their records, no windows have been ordered since last June 2024.  Ive been told no less that four times that windows are ordered in the time.  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/15/2025

  I did speak to customer yesterday and there is nothing in our system of anything being reordered. Due to length of time, we have scheduled a measurement on 7-18-25 to ensure we are ordering the correct material. 

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23391906
  
  I am rejecting this response because: Ive been told this for 15 months.  As you can see in their response, nothing has been ordered for over the last year.  When my job is complete Ill be satisfied 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/17/2025

  *** is set to go out on 7/28/25 8-10am to finish install. I will update after completion. 

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23391906
  
  I am rejecting this response because:

  all they did is measure for windows.  When the install is complete job finished they well see
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  
  Better Business Bureau

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  On 3-29-25 Bobby Y**** came out to discuss my concerns. He emailed me a Plan to include returning in approximately 4 weeks to install a new picture window and fix the the other issues as listed in the Plan. I accept and appreciate this Plan to help me rectify my door and windows isues.
  

  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 03/24/2025

  NewSouth will be going out on 3/29/25 9-11am to address the Homeowners concerns. We will follow up with any other outcomes. 

  Customer Answer

  Date: 05/27/2025

  see Attached document

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4 windows have no gas in them These were brand new windows and within a month they showed being foggy. I have been trying for over a year to get them fixed. I had to borrow $18,000 to buy them

  

  Business Response

  Date: 05/27/2025

  I will be reaching out to the customer today so that we can order the glass for the appropriate windows. The order will be placed today with a 46-week Leadtime.  Thank You 

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New south windows replaced windows and doors at my residence, there are eight discrepancies that need to be corrected. They have failed to do the replacements the building permit expired on 03 /16 /2025 . They do not respond to my calls , the windows and doors have yet to been inspected so I cant get a deduction on insurance.. in my second story bathroom they opaqued several of the windows so that I cant see out of them .. the original were clear and I stated I wanted no opaqued windows in anywhere ..

  

  Business Response

  Date: 05/20/2025

  I had spoken to the customer this past Saturday, May 17th, 2025. I followed up with him yesterday and left him a voice mail. He returned my call at *** which I missed his call. I spoke to him this morning, May 20th and informed him that his windows are to be delivered today and after they are inspected, we will call him to schedule the installation.