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Business Profile

Web Hosting

Tarrob Web Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tarrob Web Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/29/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have attempted to cancel membership to this for several months to no avail. Have been charged $17.95 a month for unwanted service.

      Business Response

      Date: 12/29/2022

      *************** purchased a monthly subscription to the adult website wifelovers.com on July 30th 2022. Since he subscribed we have not received any emails from this customer requesting help with his service or to cancel his subscription. When he joined he used a different gmail address and we searched on both that email and what he provided to the BBB.

      To cancel a subscription is very easy, there are three ways.

      1. He can call a toll free 800 service center that is staffed 24 hour a day. We have no record of *************** ever calling the service center.

      2. He can email the website directly. The website has no record of any email received from **************** for any reason ever.

      3. There is an online link to cancel, that is shown BEFORE someone makes a purchase. Our server logs do not show anyone attempting to cancel his service online.

      Here is what we did. We found a membership associated with his name and physical address. We cancelled that membership effective today Decemeber 29 2022 We have complied with his BBB Desired resolution by cancelling his subscription - Tarrob Web Services

      Customer Answer

      Date: 01/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Tarrob Web Services is NOT a BBB Accredited Business.

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