Towing Company
Target Recovery & Towing Inc.This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Target Recovery & Towing Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 27 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/26/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They towed my car and messed it up. And when I talked to the person in charge which claim his name is *** and the office name ****** they hire to help them with their crime. They said that there is nothing they can do. Now I have to hire a lawyer to *** them. Which will cost them more in fees in the long run but since that's what they want. That's exactly what they will get for messing with the wrong person. That's a promise. All I have is time and money watch me coming after you guys. it's a promise.TARGET R/T ************ OFFICE HOURS 8 A.M. - 6 P New! More waysInitial Complaint
Date:03/14/2024
Type:Customer Service IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2-10-24 RT Target towing preyed on my truck during a event near the stadium. I WAS AT WORK and there were no parking spaces due to people illegally parking at my job. These crooks towed my truck. I went inside and explained to Burger King what happened and they contracted the company and asked if I could pick up my truck. The jerk in the phone said yes. We get there and walk right into a TRAP. I begged and pleaded with this guy to give me my property. He said NO a few times and enticed me to hit him in front of the POLICE who I thought was a security guard.. The unknown cop pulled a taser and pointed it at my face as I backed up with my arms raised in the air. That officer them called for back up and 5 cop cars pulled up with their guns drawn on me. That was a reason for them to charge me $350 CASH ONLY NO RECIEPT. Somebody has to stop this company it’s getting really BADInitial Complaint
Date:02/09/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was recently towed for "improperly parking" as explained by the towing company. I am a delivery driver for a service and dropping off an order for a customer at the adjacent apartment complex (**** Residence). I parked within the garage on ******************************************* an area designated for ***** min drop offs. I was inside for less than 5 mins and came out to my car towed. This incident occurred on 2/5/24 around 8:30pm.I contacted the tow company on the sign and was given an address to where my car was towed to. I took an Uber to the address and dropped off in an area of ***** that is not very safe. The yard was empty with no occupants, so proceeded to call the tow company again and said someone was on there way to help me get my car out. It took the employee over 10 mins to meet me, while I stood out in the dark outside the lot in an unsavory location within *****. I picked up my car within the hour it was towed. I would like a refund to the un need to tow my vehicle as I abided by the parking signs posted.Business Response
Date: 02/22/2024
********************* , you reached out to our office regarding why you were towed and provided very same photos attached . Attached again are photos of your vehicle and reason for your tow.
1: NOT PARKED IN A DESIGNATED PARKING SPACE.
2: NOT PARKED IN A DESINATED PARKING SPOT LABELED CLEARLY IN PHOTO ON WALL (FOR DELIVERIES)15-20 MIN PARKING.
3: PARKED IN ISLE, BLOCKING ISLE IN GARAGE.
4: BLOCKING PADESTRIAN WALK
Initial Complaint
Date:01/28/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a terrible experience with Target Recovery & Towing (*************************************************) on January 24, ****. They unlawfully towed my car from a parking lot on South ****** Ave, demanded over $200 for its release, and displayed rude and arrogant behavior despite being wrong. When confronted, they ignored repeated calls and lied about my car's parking location. They went so far as to delete a photo that would have proven my innocence. While they eventually returned my money, beware of their predatory practices! It is obvious their driver **** is a bully and incentivized by volume, not accuracy. Thank goodness my husband was in town and able to help. l felt unsafe throughout the whole sketchy process. They are dishonest and use manipulative tactics. I am sharing this for your information only. I do not require resolution any further, I just want to pay it forward and protect others.Initial Complaint
Date:01/26/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was at a red light going north on ******* at the intersection of *********************** and ************** in *****, *******. A Target recovery and towing truck attempted to stop at the stoplight and decided not to and ran the red light. I called to mention that there were people crossing the street at that time of the red light that had just gotten out of a dance studio and he said he ran the red light because his radiator or engine was overheating. He argued with me about why he ran the red light and said that if his radiator blew up that it would have blown up all over those children. This could have easily been solved had he pulled over before the red light and let his engine cool down instead of running the red light. He proceeded to hang up on me when I had this conversation with him.Initial Complaint
Date:12/27/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/23/2023, we drove to ***** to see a Xmas Boat Parade. There was no parking available anywhere so we took a parking spot after one car left its parking spot. After the parade we realized that our car was towed. We called the towing number ************ about 10 times leaving messages. Nobody picked up or called us back. We called Uber and went to ****************** to pick up our car. When we arrived, the gate was closed but the building had lights on inside and we could see the door open. We shouted several times but nobody opened the gate for us. We had to call Uber again to drive home. We paid $60 total for Uber. When we got home, the guy called us from ************ and said that we can pick up our car. We drove back to ***** again that night. We paid $178 to pick up our car. There was no apology from the employee for not letting us pick up our car right away and spending so much money for ****. The other ******************* PVDL ****** towed our car so there was no excuse why another guy didnt call us back right away or opened the gate for us right away. We would like to receive $60 for Uber from Target RT. We are health care professionals and it affected our ability to help patients. It was an extremely frustrating and upsetting experience for us during Holidays. We really appreciate your time ***************** in this matter. We hope you have warm holiday season.Initial Complaint
Date:09/12/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on August 4th 2023 at approximately 4:15 p.m. Target RT towing driver ****** was attempting to tow my car in front of the f fresco grocery store in ***** *******. I had left my wallet in the fresco store and was in there less than a minute to come back and see ****** trying to hook my car up. I advised him I was there and please don't hook my lift my car he in turn lifted my car I requested for him to release my car immediately he had no right to tow it he demanded $80. I informed him I was not paying that because I was in the right he had no right to hook my car up and he began to continue to demand and started to videotape me without my consent. frustrated I did use a choice profanity word but after that ****** started not only humiliating me but disrespecting me calling me bitc_ whor_, prostitu_ _ you can hear this on the video on instagram. I contacted the police department three times and was awaiting for the arrival but in the interim I needed to get to the hospital because my godfather was not expected to make it through the night. I did ask ****** to have a heart and you can hear this on the video as well he demanded dollars. he continued to lift my car up higher he had it so high that the back bumper was damaged and the light was damaged and it also caused damages to my front in and I'm now having some transmission issues. finally after him lowering my car he sat in his truck I got out of the car and went and let him know that a friend was bringing me the cash they'll be here in 10 minutes as I return to my car he continues to use all those vulgar choice words. as I went to grab the door to get in the car he immediately took off dragging me in a dress on hot concrete through the parking lot causing severe injuries to my left leg left elbow left toe and I have uploaded pictures for your view. I waited for tpd to arrive. when the driver took off with my car the windows are down the car was in gear and the brake parking brake was uplifted cuz my car is a manual. he left me with nothing my purse nothing the windows were all down in the car as I stood in the parking lot bleeding everywhere.. to further harm ****** decided to post this video under ***** repo on Instagram which has over ****** views this video went viral you open up Instagram on the first person that you would see. he has also posted this on tiktok I'm not aware of how many views that has. but I was informed of this harm by my two daughters that saw this on instagram. you can only imagine the more painful experience that this is caused but I did file a complaint with the ************************************ which did site and find negligence with Target RT towing. I must also make you aware of this company has a history of trolling as if you read under the 2020 the attorney general of ******* file the civil suit against this company for towing our veteran cars while deployed. this is the most unprofessional company did I have ever dealt with not only did they take my car wrongly but then to post this video on Instagram to try to shame me and then make money on the side is appalling. and it should not be allowed to continue.Business Response
Date: 09/28/2023
************, i understand you feel you were not wrong, clearly you parked in the fire lane where its posted right where you parked NO PARKING FIRE LANE. (see photo attached) as far as damage to your vehicle there are more photos showing previous damage to your bumpers. As far as your transmission damage that's impossible your vehicle is being towed by its drive wheels on wheel lift (front wheel drive). As far as your comments of being dragged, you jumped in your vehicle and attempted to drive your vehicle off wheel lift and as you tried to exit your vehicle you fell on your knees not realizing your car was still in the air.
Customer Answer
Date: 09/29/2023
Complaint: 20587505
I am rejecting this response because:
1. The fact that he used the Instagram incomplete edited video by his employee ****** clearly doesn't represent the entire disrespectful encounter with *************** suggest I fell out of my car (which isn't anywhere on video ) when it was in the air is a flat out fabrication. Please show me2. Your driver ****** in between disrespecting me calling me who_ _, prostitu_ _, bit_ _, bullying me demanding money for illegally lifting my car after I came out to my car. He lifted my car up perpendicular in the air with me in it and onlookers telling he is going to break your bumper off . Your ******************* video doesn't show that. obviously he can't illegally be recording me while lifting me up in the air . 3.**** fail to address the fact that I have severe injuries that a fall couldn't cause SIR YOUR ******************* TOOK OFF AFTER I TOLD HIM ID GIVE THE 80 SO I COULD GET TO THE HOSPITAL DUE TO MY GOD FATHER WAS DYING SO I COULD GET THERE TO SAY MY GOODBYES. THERE WAA NO REASON FOR HIM TO TAKE OFF PERIOD BY LAW PER HILLSBOROUGH **** YOU HAVE TO WAIT BUT YOUR DISRESPECTFUL BULLY EMPLOYEE WAITED TIL I HAD MY HAND ON THE *** TO GET BACK IN TO MY *** AND TAKE OFF.. DELIBERATELY CAUSING ME HARM EXPLAIN WHY WOULD HE TAKE OFF AFTER BEING TOLD MONEY WOULD BE THERE IN FIVE TEN MIN.
PLEASE STOP DISHONESTY YOU FORGOT THE BIG POINT HILLSBOROUGH **** CITED YOUR COMPANY AND YOU WROTE ME A *** K FOR THE *** FOR 180. THERE IS NOWAY YOU WOULD HAVE DONE THAT WITHOUT BEING TOLD YOU ILLEGALLY ***ED MY *** THE **** ENFORCEMENT OFFICER.
ALSO I HAD LEFT MY WALLET IN THE STORE AND WAS THERE LESS THE MIN. YOUR GUY WAS TROLLING TO MAKE ***** HE CAUSED ME TO MISS SAYING GOODBYE TO MY FAMILY . I WILL NEVER GET THAT BACK YOUR GUY THEN POSTS ME ON INSTAGRAM, ****** AND ******* TO HUMILIATE ME VIOLATING ME FURTHER BY NOT POSTING THE ***** THE ENTIRE ENCOUNTER NOT WHAT MAKES HIM LOOK IN THE RIGHT. OBVIOUSLY YOU ARE IN AGREEMENT WITH THIS DISGUSTING BUSINESS PRACTICE. IF YOUR GOING TO POST POST THE ENTIRE ENCOUNTER NOT PARTIAL.
I am insulted that you condone this unprofessional behavior . Also your response to me clearly reveals your approval of disgusting business practices. I did not abstain the injuries from a trip out my car which never ever occurred.!!
Please get HONEST AND TELL THE ***** SHAME THE ***** STOP LYING!
Sincerely,
*******************Initial Complaint
Date:08/11/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vehicle was towed from a parking lot on July 25th where the tow truck driver damaged the frame and air conditioning line of my 2015 Pathfinder. The manager agreed to pay for the repair of the ** line after providing pictures and estimate paperwork. The check was written for the wrong amount and now the company refuses to correct the error.Initial Complaint
Date:08/01/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the evening of July 30, 2023 my wife and I met friends from out of town at a place called The ************* located on **************************************************. We parked our car on the road in front of the restaurant around 5:00 pm on a Sunday evening. There were no signs telling of no parking along the road at the area and there were about ***** vehicles already parked there so we assumed it was okay to park there. We came out of the restaurant approximately 8:00 pm and walked to our car and it was gone as well as all of the other cars parked along the road. I took photos of the scene to show the lack of any signage regarding this which I have attached. We were unsure what to do so went back to the restaurant to ask who would have towed al of these cars and how could we get our car back. We had about a 45 minute drive and it was quickly getting dark. We called the number given and was told the driver will contact you witinformation. There was no help or direction on what to do and how he would even get a hold of us so we called back and asked again where to go to get our car and what we needed to do and were again instructed to wait for the call. It was nearly an hour of waiting to hear back from the driver and we were not sure what was happening. He called back and said it was Target Towing and to pick up at ****************************************************** which was a good ***** minutes away from where we were and to bring cash only. Their wifi was down and had to bring $290 cash only to pick up the car. We had no other choice so our friends fortunately were there still and able to take us to the address and we got money out of an atm on the way. Our car was held hostage and should never have been towed in the first place. They insisted on cash only and gave no receipt for the release of our car. It was a shady part of town and a really very shady business practices. It could have been very dangerous in many ways.Initial Complaint
Date:07/18/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Car was towed over the weekend from downtown ***** Ybor city someone waited for me to come back to my car to send me a video that was taken of how they towed my car and mishandled it, pick up and dropped of tow truck, then when I went to pick up my car customer service was awful stated that's how they **** cars, when showed him the video. I have an appointment to ****** dealership to make sure nothing is wrong with my car!!!!!!
Target Recovery & Towing Inc. is NOT a BBB Accredited Business.
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