Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

Select a Language

About

About This Business

At Cigars Direct, we love what we do, and it's that love that drives us to constantly look for exceptional products to make your cigar smoking experience the best it can be - relaxing, enjoyable, and memorable.

BBB Accredited Since: 9/18/2008

Years in Business: 25

Products and Services

 
We're mainly an online retail website and also have a walk in Brick and Mortar store. We sell hard to find premium cigars along with those special items that others can't seem to get their hands on like OpusX, Ashton VSG, Añejo, and Padron. Don't be fooled though, we carry them all from A-Z and will do our best to service all your cigar needs! Come check out our exclusive Art Collection Humidors, Ashtrays and Travel Boxes. The World of Art Meets the Cigar Industry here at Cigars Direct!

Photos and Videos

  • image description not provided by submitter

Business Details

BBB File Opened:
8/20/2008
Business Started:
8/1/2000
Business Incorporated:
2/7/2005
Type of Entity:
Corporation
Business Management:
William Ferriolo, President

Additional Contact Information

Principal Contacts
William Ferriolo, President
Customer Contacts
William Ferriolo, President
Juan Panesso, Customer Service Manager
Fax numbers
Primary Fax: (813) 749-7173
Additional Phone Numbers
Other Phone: (813) 386-3245
Other Phone: (888) 802-3285

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of TOB3911247 for this business, issued by Bureau of Alcohol, Tobacco, Firearms and Explosives. The expiration date of this license is 1/15/2027.

Bureau of Alcohol, Tobacco, Firearms and Explosives

244 Needy Rd

Martinsburg WV 25405

Additional Information

Refund and Exchange Policy
We have a "no questions asked" policy in the extremely unlikely event you are not satisfied with the quality of our products simply send an email to [email protected] and request a Return Shipping Label from our customer service department.

Note: You must contact us within 10 days of receipt, as we will not accept returns after that time.

Upon receiving your package we will credit you back (less shipping) and/or replace the item you purchased. We must receive the returned cigars in similar quality packaging.
Other Resources
Florida Department of Business & Professional Regulation
2601 Blairstone Rd
Tallahassee FL 32399
Phone Number: (850)487-1395
http://www.myfloridalicense.com/dbpr/
[email protected]

Latest Reviews

  • Be W

    "I have ordered from Cigars Direct many times! I have nothing but praise and positive experience with this cigar shop." ... Read full review

View all Reviews

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.