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Business Profile

Solar Energy Contractors

Sunbility LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a solar system from this company, and they are still supposed to complete the installation at my house. The electric car charger is the only missing component at this point. I have been trying to reach them, but no one is taking responsibility for providing me with an update. Ive called and emailed multiple times, yet I havent received any response.

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased after the company reached out to me to install solar panels in my brand new house in 07/2020, Last 2023 at least one panel stopped working and 2 other underperforming.Contacted the company and a couple of months later a tech was sent. He stated that indeed at least 1 has to be replaced (07/2024) and he did some updates to the software to the rest, to no avail about the underperforming.I have tried to no avail to reach to anyone at the phone numbers I have, emails I have to no avail:**** ***** **************, ************** ******************************* since July 2024 Contacted the technician ******* at ************** and he stated he is not working for them anymore and has no info about them.

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been trying to get a hold of Sunbility since after hurricane ****** in November. We've had some roof damage and we need their guidance as to how to remove the solar panels and read install them according to the paperwork it said it will be out of warranty if we don't use them. I have left several messages the phone ranks busy and the email has gotten no response the reviews are stating Negative responses and I think that possibly they are out business. Are you still owe quite a bit of money on this solar panels and knowing that they are out of business is distressing which means we have no warranty. Do we have to continue to pay on this contract.

  • Initial Complaint

    Date:07/29/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sunbility has not installed my solar panels that should have been installed months ago. They are non responsive to our repeated emails, calls, and texts. We financed the job for $50,000 and the bank has paid Sunbility half of that. We are currently making monthly payments on the loan in addition to our FPL bill and we are not getting the benefits of solar energy, so this is costing us much more than expected. We are extremely disappointed in our experience with Sunbility. Sunbility needs to respond, finish the job, or cancel our contract all together and issue a full refund of our expenses.

  • Initial Complaint

    Date:07/23/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was connected with Sunbility in August/September 2023 to install and operate solar panels on my townhouse. Sunbility was recommended by the Solar ********************Op, and after setting up my contract and financing through ******************* I was told that installation would happen by no later than early 2024. Over the last several months I have been told by the installer, Sunbility, that there have been multiple delays with permitting, and I still have not had anything installed. The company does not respond to my regular calls, and I have been reaching out for weeks with no response. I confirmed with ****************** (financing my project) that they had already paid Sunbility over $12,000 back in March after some permitting was apparently approved. The last time I heard from Sunbility was weeks ago in June, when they said they were waiting for a permit revision, but prior to that they'd told me that the installation would occur in early June, then early July, etc. According to the Solar ********************Op, there's no official indication that Sunbility is going out of business, but at this point I'm very concerned about when/whether I will ever see the panels I've paid for be installed.

  • Initial Complaint

    Date:10/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been trying to reach this business for over a year to come and service our system that they installed, and to ensure our panels are producing, and we even asked to add additional panels. The business does not answer calls, emails, or service requests online. I would like them to service the system they sold us, add the panels were requesting, and respond when they are contacted by their paying customers.

    Business Response

    Date: 01/26/2023

    It is regrettable that this situation escalated to the point of needing a complaint. The previous project manager for this homeowner had recently had health issues and left the company and the homeowners emails were going to a deactivated address. Thank you for making us aware of the problem. Our office and service technicians immediately made contact with the homeowner concerning her SMA inverter. This customer has had 2 service calls to correct the issue and has indicated her satisfaction with the repair. Please close this complaint as resolved.

Sunbility LLC is NOT a BBB Accredited Business.

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