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Business Profile

Solar Energy Contractors

Expert Solar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im try to contact several times and never answer the panels dont work correctly and need to remove to replace the entire roof soon as possible please give me a call

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early in 2022 I had my solar Panels done by Experto Solar or Experto ***** contractors) ***** Mc ***************** .The work was fine the panels still work. Now Im trying to sell my house and I can y do it because they never call for the final electrical inspection at Sebastian ****** ******* My daughter and I called every phone on the Internet and no one answered. What can I do ? Thanks for listening.

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Installed new roof took off solar panels, never came back to put on solar, or to inspect new roof, still getting charged, cannot get in contact with anybody, they put the solar panels in my yard, theyve been sitting there for four months and killed my grass, I still cant get ahold of anybody I need help

  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We took their solar panels and were financing them since 8/2021. On 10/09/24, we were hit by ***** ****** and a huge tree landed on top of our roof on top of 3 of the back panels. They were crushed. After about a week we contacted Expert Solar and put in the claim for the panels. We heard nothing for 2 weeks. I called back spoke with a different person and she told us that someone would get back to us but nothing. Another 2-3 weeks call again and another lady gives us the same response. Was not until in middle of November 2 guys showed up to take pictures of the panels and told us the company would reach back out to us to let us know when the panels would be fixed. Another 2-3 weeks and still no response, I called the finance company to let the know what was going on.They stated they would try to reach out to them as well and did not get a response at first. Expert solar finally sent a notice. Telling us that we have to pay ***** for each panel to be replaced. We are still financing this, so the panels do not belong to us. They are supposed to have insurance for situations like act of God but seems that they did not have insurance. And that's why they refused to fix them. Now, another company told us they sold the contracts to them. And Expert Solar is not around any longer.

  • Initial Complaint

    Date:03/25/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our system, installed through Expert Solar [ES] in 2023, encountered a panel failure for which Enphase had to send us a new panel. ES advised once panel came in, they would schedule a tech to replace the failed panel with the new panel. For weeks, we have attempted without success to reconnect with ES. They do not return phone calls and all calls to their customer service line end up going to their voice mail. Enphase has sent us installation instructions and has also made attempts to reach ES. Enphase has made another attempt to reach ES and stated if they cannot connect with them to have the panel installed, Enphase will send a new installer out to install the panel and then bill ES for the installation. Im not waiting longer to initiate this complaint because if it can help other homeowners who read the many similar complaints that are, at the root, a failure to provide customer support, they can be better informed and make decisions on the supplier of a solar system to meet their needs.

  • Initial Complaint

    Date:03/17/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my house ************************************** in Agust 2022 few weeks later someone call me to offer me a great way to save energy my electrical bill at that time was really higher like between 300$ and 500$ so a seller from the company offer me a great deal I will stwich my electrical bill for the payments of the solar Panels the payments will be less than 247$ monthly wich was perfect for me , more than that I will have a 30% of credit of the *** in my taxes and they offer me some money for some repairs that I have to do in the property more than that they compromise with me to anything happen to the system they will fix it all warranty .I sign and agreement Loan Number ************ with the cosigner of the home ****** ****** and they installed 28 panels for a total value of $85,847.50 that's what the amount of the bank entirely to the company after I see the amount and start investigate im not sure what I have to do I made a research in the city but I can't find to much information and the bank say I owe them 198,000$ wich its almost the equity in my property then the company made me sign a contract saying they give back to the bank 8000$ of my roof that they at seem put it in the contract but was imposible because I had a metal roof new so. I have to much information that I will like to discuss with someone can help me I really appreciate the help

  • Initial Complaint

    Date:02/20/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I put solar on the house the salesperson guaranteed me a check to cover the first 12 months of payments. She even provided this in writing. I have been trying to collect this amount from the company for about 6 months now. They have told me that the salesperson made a promise to me without their permission and that I would have to work it out with the salesperson. After several more back and forth where the salesperson continued to ignore my calls and emails I am no longer getting responses from the company either.

  • Initial Complaint

    Date:02/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 17 a technician came out to assess the damage done by 3 solar panels that flew off during hurricane ******. I was told that the damage would be covered under my warranty and an appointment would be made to replace the 3 panels. Over the past 3.5 months I have been told many times that the parts needed for the repairs was not available and then several appointments were made to do the repairs only to be cancelled at the last minute. On January 20, 2025 no one showed up for a scheduled appointment and when I contacted them the next day, I was told that I would have to claim these damages with my homeowner's insurance because the warranty would not cover the damages. I have requested an official damage report and estimate from this company several times with no response. When I call or email this company my calls are disconnected, and emails are ignored. I would like to resolve this situation without a civil suit. Can you help me in doing so? I have attached the letter I have sent **** ******, CEO and ******* ******, Salesman in attempts to get some response. I would like to resolve this issue as soon as possible.

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Is very unfortunate that I had to go to bbb company again on this company the problem that I have of this company is that they don't communicate with customers that has a major of a issue that they can't get involved in so for a paying customer I reach out so many times to this company no one will pick up the phone or return the call and I talk to them through email nobody returned an email as well that's not right or fair for myself or any Customer to continue go through this so I need business broil to get involved for them returning a call to a customer that has been waiting and worrying about paying they duke energy bill which is high again I'm just not happy with this company if they can't pick up the phone and return and call to a customer been on hold for weeks and months that's not right for anybody to go through this so what I need to see change in them is do better of concern for any customer and get involved when it's a major issue for a customer going through or trying to pay duke energy bill because the solars on their house they post to save energy ready not !! I truly thought I made the right decision to get solars on my house to save energy but I see the difference is my bill go up and down and sometimes I can't afford it and when I reach out to the solar company to see if they could get involved because I got in contact with ******************* they told me to get in contact with the solar company for them to get involved to solve this problem for me and still this day I didn't get no call or email back unfortunate !!

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2023 I purchased a solar system from this company. It worked fine until around July or September 2024 when the panels stopped producing. I have attempted to contact the company multiple times over the last 5-6 months with almost no returned communication. I have received a few text messages/emails but no action on my warranty claim. I they fail to return calls and have yet to send anyone out to fix the system. Im am paying for solar panels and having to pay an electric bill. I would like my system fixed and would appreciate some form of reimbursement for my electric bills given the fact that they have made NO attempt to resolve my problem for almost six months.

Expert Solar is NOT a BBB Accredited Business.

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