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Business Profile

Solar Energy Contractors

Evolution Power
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a solar panel contract in 12/23. The panels were installed in February 2024. My roof was in perfect condition with no problems prior to their installation. As soon as TS ***** occurred, I immediately had wet spots on my ceiling directly under the solar panels, which was 4 months after their installation. After Hurricanes ****** and ******, I have even more wet spots directly under the panels. I called Evolution Power and they sent out a *** that went up into the attic for 10 minutes and stated that they were not responsible for the leaks. My roof never leaked before and not I have 4 spots directly under the panels. I have had a roofer and a GC look at it and they both agree that the panels were not installed properly and the brackets or the s**** that are used to install them have pierced my roof and caused the leaks. I need them to fix their installation error. Evolution Power is not claiming responsibility for their error or calling me back at this point.

    Business Response

    Date: 10/27/2024

    Dear ******,


    Thank you for bringing your concerns to our attention. We take every customer issue seriously and apologize for any inconvenience this may have caused you. We understand the frustration and concern with the leaks youve experienced, especially after recent storms.

    Our team will contact you as soon as possible to schedule a comprehensive inspection with our roofing specialist and our solar technician. This way, we can determine if the installation may have contributed to the leaks and take corrective action as needed.

    We will expedite this request and keep you updated every step of the way. We value your trust in Evolution Power and are committed to resolving this to your satisfaction.

    In the meantime, do not hesitate to reach out to our 24/7 customer support line with any other questions or concerns ************

     

     

    Customer Answer

    Date: 10/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:10/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept 25, 2024. Sales man came to my house to sell me solar panels The gentlemen that called me on the phone indicated that I did not need to put the panels on my roof they had no technology. He also stated I would be given a $100 gift card for listening to the presentation.. Salesman that came to my house indicated he had only been on job 2 weeks. Started his presentation stating panels would go on the roof. I stopped him and told him I didn't want panels on my roof or in my yard so there was no sense going on. He started packing up to leave I asked about gift card. He had no knowledge of it, Next day I called their office and girl told me he should have given me a gift card. She would mail it right out. Never got it. Now they wont answer their phone.

    Customer Answer

    Date: 10/19/2024

    this matter has been settled, thank you. 

    Customer Answer

    Date: 10/21/2024

    Date Sent: 10/19/2024 6:31:34 PM
    this matter has been settled, thank you. 

  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tech scheduled to meet and also promised a $100 Amazon Gift card for me allowing the presentation and reviewing my electric bill. **** assured me his company Evolution can instal solar panels and I will never have a bill from the electric company as high as I have had in the last two years. My issue is he promised to send me an email regarding his proposal along with the $100 Amazon Gift Card promised initially for him the make a presentation. I have been duped!

    Business Response

    Date: 10/31/2024

    Dear *****,

    Thank you for reaching out and sharing your concerns. We apologize for the delay in receiving your Amazon gift card and any frustration this has caused. We have emailed the $100 Amazon gift card to the email address on file, and you should see it in your inbox shortly.

    In addition, we understand the importance of receiving timely information about your solar proposal. If you have not yet received this, please let us know, and we will ensure its sent promptly.

    Thank you again for your patience, and please feel free to reach out directly at ************ if you have any additional questions.


    Best regards,

  • Initial Complaint

    Date:09/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company offered to meet with me about installing solar panels. In return for my time they said that I would receive a $100 Amazon gift card. I was interested in their product as they had payment methods to make it work within my monthly budget that I spend on electric. The salesman, *************************, said he would contact me the following Monday, we met on Saturday, which he did not. I reached out to him and the scheduler through email, text, and phone call, and let them know of my interest in their product and to fulfill their promise of the gift card for my time, but they ignored me. After seeing how this company behaves, I would avoid working with them, although I would still like to receive the gift card I was promised.

    Business Response

    Date: 09/02/2024

    Dear ****,

    We apologize for the inconvenience and frustration youve experienced. We are sorry to hear about the lack of follow-up and the delay in receiving your promised gift card.
    We want to assure you that your concerns have been noted, and we are addressing the issues youve raised. The $100 Amazon gift card has been sent to your email. Please check your inbox, and if you do not see it, kindly check your spam or junk folder. If there are any issues with receiving the gift card, please let us know, and we will ensure it is resolved promptly.

    We genuinely appreciate your feedback, as it helps us improve our service. If you have any further concerns or need additional assistance, please feel free to contact us directly at ************ or via email ****************************

    Thank you for your understanding and patience.

    Best regards,

    Customer Answer

    Date: 09/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/20/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    multiple sales calls after 6:00 pm. unsolicited - they just start right in about their solar panels. i have blocked multiple numbers of theirs and told them to remove mine, but clearly they do not

    Business Response

    Date: 09/02/2024

    Dear *****,

    Thank you for bringing this matter to our attention. Im sorry to hear about the repeated calls youve been receiving.
    Please note that Evolution Power does not conduct these calls directly. The calls are made by a third-party company that handles our outreach. We understand how disruptive unsolicited calls can be, and we want to ensure your concerns are addressed.
    We will reach out to the third-party company to make sure your contact information is removed from their list immediately. Additionally, I will review our procedures to help prevent similar issues in the future.

    If you have any other concerns or need further assistance, please feel free to contact us directly at ************.
    Thank you for your patience and understanding.

    Best regards,

Evolution Power is BBB Accredited.

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