Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had soffitt expert llc replace the soffitt and facia on 3 buildings including our church and apx 6-9 months later the soffitt is falling and the owner of the company **** has said he would get his guys out to correct it and for over 8 weeks now we appear to have been put on ignore , ******* ship was supposed to be covered for 1 year

  Business Response

  Date: 06/30/2023

  Business response taken verbally by BBB:

  We went out there and repaired the soffit on 1 building that occurred due to damage from a storm. We are unaware of any other damage to the other buildings mentioned, as it was never reported.

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Manufactured home in ********************* in July of 2022. We thought we needed new gutters on our home and made phone contact with Soffitt Experts. No one came to evaluate the issue until after we had given a deposit of $645.00 on 14 JUL 2022 over the phone. A short time later a young man showed up, took 5 minutes looking our gutters, made some remarks about how he could not do what we wanted and left. I made phone contact with *************************** who said they would credit my account. I had to replace my credit card so the number they had was no longer valid. 28 Oct 22, he said a check would be delivered by Wednesday. 9 Jan 23, I requested the check be sent again. 26 jan 23 request again sent, response was "you should receive it by Wednesday. On 9 Feb 23, I advised him we had not received a check and again, "Monday Morning" 14 Feb 23, no check, "Bill, it was put in the mail Saturday so you should get it tomorrow". 17 Feb 23, no check and I asked for his office address so I could come by. He advised he would have "one of my guys drop off a check at your house tomorrow". 18 Feb 23, no one came by. 20 Feb 23 no check and I was asked if I had "Zelle". I don't. 22 Feb 23, I asked again, and on 24 Feb 23, ********* assured me he would personally drop it off by 14:00. 14:15, I asked if her were close as I had errands. No answer. 3 Mar 23, 7 Mar 23 inquires via text, no answer. 9 Mar 23 inquire by text, "you should have it by Saturday" Due to health issues, I had to return to ******** for treatment. I had a neighbor check my mailbox on 17 APR 23 and no check. I have attempted to call and text Balmeseda with no answer.