Complaints

This profile includes complaints for Predire Paris's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Predire Paris has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Predire Paris

  5111 W Knox St Tampa, FL 33634-8029

• 

  Predire Paris

  8111 Concord Mills Blvd Concord, NC 28027

• 

  Predire Paris

  433 Opry Mills Dr Nashville, TN 37214

• 

  Prédiré Paris 2

  433 Opry Mills Dr Nashville, TN 37214

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 7th 2024, I was accosted by one of their sales people, who dragged me in to their store and pressured me into paying $218.50 worth of skincare products, and then once my purchase was complete, I was pressured (again!) into paying $115 for a multi-purpose ceramic brush that fails to accomplish its purpose. I regretted the purchase only once I arrived home, but was not informed of their no-refund policy until I consulted their website (powered by *******, which is somewhat eyebrow raising for a supposed luxury company). Additionally, a different company called Royale seems to sell an identical ceramic brush. This, in combination with the lack of any concrete third-party information about the company, their products, or their founder (****** ******), makes their business seem like a scam. I would like my products refunded, and would be happy to return them (along with their packaging) to the location I purchased them from. I would also advise them to check the spelling and grammar on their website.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company lied to me to sell me 2 devices totaling about $8000. They repeatedly told me it gives permanent results for skin rejuvenation getting rid of lines and wrinkles. The machine gives that effect when they demo it in the store but the effects go away after few minutes once you leave the store and go home with your purchase. They offer no refund only exchange but what can they possibly exchange $8000 purchase for? Also their skin care products caused me allergic reactions and almost burned my skin so I cant even get products worth on my money and they refused to give me a refund. I tried to dispute the charges with my bank and told them everything that happened but they denied my dispute. This company is a scam and no protection for consumers had been offered to me so far. I want my money back and they can have their devices and products back.

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 16 year old son was approached and pressured into purchasing $212 worth of products. He was told by the sales *** to go to the *** and get cash to purchase the items. When he told me, I was in another store. We immediately went back within 30 mins ( he purchased it at 6:12pm and I was back over at that store by 6:40pm.) The sales lady told me that the manager left for the day( I feel they were lying) However, I asked for a refund because my son did not want the products and felt pressured to purchase their products. I was told by the sales ***resentative that they do not offer refunds and I could send an email to head quarters requesting a refund. I immediately sent an email from in the mall. I feel this is just to give customers the run around and they have no intentions of refunding my son his money. This company targets kids who are alone and seem shy. In addition we went back in 30 minutes to which they claim they could not refund the money. Their business practices are deceptive and predatory to teens.

  Business Response

  Date: 08/22/2024

  We appreciate the opportunity to address your concerns and thank you for bringing them to our attention through the Better Business Bureau (BBB).
  
  We take customer feedback seriously and strive to ensure a positive experience for all parties involved.
  
  
  First and foremost, I'd like to extend an apology for the inconvenience this may have caused. We understand this is not the experience you hoped for, and for that, we sincerely apologize.

  
  Infinity ******************** is responsible for manufacturing and distributing our products to retailers, clients, and vendors. However, please note that each store is independently owned and operated.

  Each location has the exclusive right to dictate and set forth their sales terms, refund policies, and customer service procedures.

  Infinity ******************** has no jurisdiction over these independently owned stores and does not govern their operations.
  
  We sincerely appreciate your understanding in this matter.  Thank you for bringing this matter to our attention.

  
  Sincerely,

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: PREDIRE PARIS store. On July 30, 2024 I was shopping with my husband in the *********************. I was pulled into the store to try a sample beauty product. First it was applied to my eye area, and I did purchase the product At a discounted rate of $213.26. My husband was given an electronic pad to sign for the charge, which he signed. At no time were we told that there is a no return policy and there was no posted sign indicating it. Then I was asked to try their red light ************ Earth and led to a different area. The man there did apply several serums to my face, and used a wand to rub it in. I agreed to purchase the treatment for $3,305.53. Again, my husband was brought the electronic pad to sign, which he did. At no time were we told about their no return policy. When we returned home, I decided to return the items. My husband returned to the store the following day to return all the sealed items. He was then told they do not accept returns, and he could only exchange the items within 14 days. At that point, my husband did notice a no return policy sign, which was posted at the cash register. BUT, since he was brought over the pad to sign, we never saw this sign. We feel this was purposeful, which is why they brought him the pad and never led him to the cash register. At this point, my husband insisted on a refund, and was told they would contact their boss to see what could be done. Supposedly they were told nothing could be done, and that was the companies final decision. I decided to look up complaints on the BBB website and was able to see the responses from the parent company. They state that each franchise is independently owned, and that it is solely the individual franchise that determines their refund policy. I printed these responses out, and again returned to the store to insist on a refund. It was denied again. This franchise deliberately did not allow us to see the no refund sign, and I believe it was totally deceptive.

  Business Response

  Date: 08/22/2024

  Thank you for reaching out to us with your concern. We appreciate your contact and would like to provide you with some important information.
  
  Our company, *****************************, is responsible for the manufacturing and distribution of our products to retailers, clients, and vendors. However, each retail store operates as an independent entity with the exclusive right to establish and manage their own sales terms, refund policies, and customer service procedures.
  
  As a result, any issues or concerns related to a specific transaction need to be addressed directly with the retail store where the purchase was made. We do not have jurisdiction over these independently owned stores and do not govern their operations.
  
  We understand that this situation can be frustrating, but it is a standard practice in the wholesale and retail industry. This system allows retailers to maintain control over their customer relationships and offer personalized assistance.
  
  We sincerely appreciate your understanding of this matter. If you have any further questions or require additional information, please do not hesitate to contact us.
  
  Best regards,

  Customer Answer

  Date: 08/24/2024

   
  Complaint: 22134996
  
  I am rejecting this response because:
  We did return to the store again. They continue to lie about the return policy, stating that the owner of the franchise stated he would not accept this return. Since they continue to refuse our return, I have contacted our credit card company and requested that they not be paid for this purchase. Now we have products that we cant use, and they will not be paid. We do not want to do this, but they are forcing our hand. I did hope that the owner would be reasonable and accept these unopened purchases. 

  Sincerely,
  
  ***** ***

  Business Response

  Date: 08/27/2024

  We appreciate the opportunity to address your concerns and thank you for bringing them to our attention through the Better Business Bureau (BBB).
  
  We take customer feedback seriously and strive to ensure a positive experience for all parties involved.
  
  

  ***************************** is responsible for manufacturing and distributing our products to retailers and vendors.

  However, please note that each store is independently owned and operated. Each location has the exclusive right to dictate and set forth their sales terms, refund policies, and customer service procedures.

  ***************************** has no jurisdiction over these independently owned stores and does not govern their operations.

  We are not able to accept a return because we didn't sell the product directly to you. You bought it in the retailer store. And only retailer store can accept the return or deny it regarding their return policy. 

  We sincerely appreciate your understanding in this matter.  Thank you for bringing this matter to our attention.

  
  Sincerely,

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22134996
  
  I am rejecting this response because:
  The store is insisting that they have to ask the distributor for permission to issue a refund. So, I do not accept the distributors response. As a distributor, you can recommend that they do refund our money, because it is your products and francises that will receive a negative rating on all the website that accept ratings.
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter went to the store (06-18-24) and was forced to buy beauty products from the Store Manager (*****). The following day we came back to the store and asked for a refund. His excuse was that he gave a 50% discount so he couldnt do anything. He stated that per policy it was not allowed and only exchanges for other products. I asked to speak to someone higher up but he refused to do so or even try to call someone.

  Business Response

  Date: 06/20/2024

  We appreciate the opportunity to address your concerns and thank you for bringing them to our attention through the Better Business Bureau (BBB).
  
  We take customer feedback seriously and strive to ensure a positive experience for all parties involved.
  
  
  First and foremost, I'd like to extend an apology for the inconvenience this may have caused. We understand this is not the experience you hoped for, and for that, we sincerely apologize.
  
  Infinity ******************** is responsible for manufacturing and distributing our products to retailers, clients, and vendors. However, please note that each store is independently owned and operated. Each location has the exclusive right to dictate and set forth their sales terms, refund policies, and customer service procedures. Infinity ******************** has no jurisdiction over these independently owned stores and does not govern their operations.
  
  If you are not satisfied with your purchase, we highly recommend that you return to the store where you bought the products and discuss this matter further with their management. They will be able to assist you in exploring any possibilities for a return or refund.
  We understand that this process may seem indirect, but it is the standard practice in the wholesale and retail industry. It allows retailers to maintain control over their customer relationships and ensures that they can provide tailored assistance to their customers.
  
  We sincerely appreciate your understanding in this matter.  Thank you for bringing this matter to our attention.

  
  Sincerely,
  

  
  

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent ******** on product this was at the store in ************ and ********* and ****** told me that I will have life time refill for my creams I even been there twice and received my creams now they're even my the round o round don't answer my text ****** and don't answer my call I just want my products that was promise to me when I bought the product they even offered me and my boyfriend 12 free facial

  Customer Answer

  Date: 05/31/2024

   
  Complaint: 21727097
  
  I am rejecting this response because:

  
  
  Hello! I went to the store and they gave me my refill. But told me that now I can only get my creams refills ones a year.  I just couldn't do anything even though I told them that that wasn't what the sold me. Just told my selfie forget it they're not going to lose  cause I don't have any paper saying that they told me that they're going to give me the refill for life even though this is my 3rd refill in a year. Learn my ****** next time I want it in written.  Thanks so much for your update 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/20/2024

  We appreciate the opportunity to address your concerns and thank you for bringing them to our attention through the Better Business Bureau (BBB).

  We take customer feedback seriously and strive to ensure a positive experience for all parties involved.

  
  After careful review of your complaint, it seems there is a misunderstanding regarding our role as a wholesaler and the extent of our responsibility for retailer actions. As a wholesale supplier, our primary focus is on providing quality products and services to retailers. However, we understand the importance of addressing any issues that arise in the supply chain.
  It's essential to clarify that retailers, as independent entities, have their own business practices, policies, and customer service standards. While we do our best to support our retail partners and provide guidance, we are not directly responsible for their day-to-day operations, customer interactions, or business decisions.

  We understand that this process may seem indirect, but it is the standard practice in the wholesale and retail industry. It allows retailers to maintain control over their customer relationships and ensures that they can provide tailored assistance to their customers.
  
  We sincerely appreciate your understanding in this matter.  Thank you for bringing this matter to our attention.
  Sincerely,
  
  Predire Paris

• Initial Complaint

  Date:04/29/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/25/2024 my neighbor who is 97 years old was taken advantage of by a sales representative from this company just to make their sale. She is a 97 year old lady who cannot hear and due to her age cannot make the best decisions. The representative basically fooled her to step into the Stand and she thought was paying 4.30but it turned out that it was 4.30. It is very sad that this kind of company is heartless and refused to issue a refund when she went back to get her refund all package sealed and nothing opened.

• Initial Complaint

  Date:04/18/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date was 03 25 stopped by a guy and took me over to try their products, did not left me go until purchase something, they went back and for like talking to someone to give me a discount, products does not work the same as the demonstration in the store, I get headaches when I put in, I believe this products are not healthy and probably are not support by *** they dont accept the products back

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 23 I was offered a free sample of product. I liked how it worked, but it was an extremely high price. The sale was pressured and price was reduced. I bought the product and was told there were no returns. 15 minutes after leaving the store I felt I was too pressured and attempted to return the item. I did not leave the mall. I was told the item could not be returned. I could not get a managers name. The item was not touched or opened. It was exactly as I received it. It was a baiting situation.

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * 5-10-23 I made a purchse of ******* from Predire Spa, with manager ***************** * 5-10-23 Later that day and evening I started to develop a rash on my face from the samples ***************** had used on my face * 5-12-2023 I returned all unused, unopened, in the same bag to employee *******************************, ************, who saw the rash on my face. He explained he was not allowed to issue a refund, only the manager, who would call me * 5-12-2023 ***************** called me on my cell to state the store had a no return policy. I told him that he never disclosed that when selling me the skin products, he told me on the phone that "I better learn how to read better!!!!) because it was written on the bottom of the receipt There are no signs anywhere in the store that state this, PLEASE SEND SOMEONE THERE TO SEE FOR THEMSELVES, the only time I would have known this is when I was handed a receipt after purchase would I have known about the policy ***************** frauded at that store. No company doesn't allow a return of skin care products bc you never know how your skin is going to react to the products!