Business ProfileforA1osis, Inc.

The owner, Angel, came to my home on a 10/18/21 to give an estimate. He required 50% of the total amount to be paid upfront. I paid via paypal while he sat in my living room. He confirmed receipt of the payment and scheduled to install the cameras on Friday (10/22/21). The day before the installation date, he called me stating that the supplies he had ordered to complete the job had not been delivered to him yet, and would not arrive until Saturday (10/23/21). He wanted to reschedule for Thursday (10/28/21), which was not an acceptable date for me as I did not want to be without home surveillance for any longer than necessary, His ability to install by 10/22/21 had been a driving factor in selecting his business to do the installation for me. After some back and forth and several rescheduled installation appointments, he finally found availability in his schedule to make the installation on Wednesday 10/27/21. On the day of installation he was late. When he showed up he did not have all of the equipment to properly complete the install I had been quoted for, stating he had "forgotten" and would need to bring it "later". He brought two men with him and stated that he would be leaving and they would be performing the installation, though during our original meeting he'd advised me that he, himself would be doing the installation. His workers were very pleasant, but after overhearing some of the conversation between Angel and his workers, it seemed to me that they were uncertain about some aspects of the installation, which made me nervous. I spoke to Angel and asked him to confirm that his workers were licensed. He did not confirm or deny their credentials, instead he became defensive and stated he would refund my money and stated he would not be performing the installation. After he left, I contacted him about my refund and he stated he was driving. By end of day I still had not gotten the notification generated by paypal when refunds are sent.