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Business Profile

Search Engine Marketing

Automated Appointment Engines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Search Engine Marketing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 8th, 2023, I talked on the phone to an auto lead gen ******** I asked for them to send me the contract, I reviewed the contract and then immediately within 24 hours, I called and texted to cancel my subscription. I told them that my subscription was contingent on reviewing the contract. The guy AND girl on the phone said, "no worries, review it and then we will talk more" - I reviewed the contract and did not agree to the terms and said no thank you. The email used is now not in use and the name of the company has changed from Automated Empire to Automated Appointment Engine. I believe this company to be fraudulent. Look at the reviews online. They have $1797 of mine and I want it back. I filed a complaint with my credit card and then *********************** replied to them with the UNSIGNED contract and SAID I agreed. I did not. *** and his company has not provided ANY SERVICE TO ME AT ALL. I'd like to file something against this fraudulent ********

    Customer Answer

    Date: 03/06/2024

     
    Complaint: 21349780

    I am rejecting this response because:

    I spoke with ***********************, the owner of the company in question. He said that he intends to pay me $1797. 

     

    He said that Quickbooks has it in "escrow" and he will look into it. I believe he is not telling the truth. 

     

    He said that his "notes" from his employees show that they tried to reach out to me, but this is not true. 

     

    He said that I threatened him, this is also not true. 

     

    I have additional documentation that I can forward to you if you would like. Also, I videotaped the conversation between him and I yestawerday when he said he'd be willing to give my money back. 

     

    I'm at a loss because I feel like he is lying. His reviews say that this is his tactic. 

     

    Any guidance would be so appreciated. 

     

    Thank you. 

     



    Customer Answer

    Date: 03/08/2024

    Thank you so much. I spoke with *** yesterday (he hung up on me) but, before doing so, he said that quickbooks doesn't have the payment. Meanwhile, my credit card company says he got it. 

     

    On a side note, is it considered harassment or slander to have contacted you? *** said he's going to *** me for reporting his business practices to you and Attorney General.

     

    Is that correct? Just curious. 

     

    Thank you so much for your help. I realize $1800 is not worth the headache but what's right is right. 

     

    Have a great day!

    Customer Answer

    Date: 03/28/2024

    *********************** has not comunicated with me. The last time I spoke with him, he called me "dumb, dumb" - I would like to pursue this further, as he owes me the money. Thank you. 

  • Initial Complaint

    Date:11/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Automated Appointment Engine LLC claims to be sellers ***************************************** for realtors, to advise and implement a marketing and sales process for RE business. We signed an Agreement on 10/5/2022 with *************************** (COO of AAE, his partner CEO ***********************). The Agreement comes with a service guarantee, yet we experienced not getting the service as verbally expected and charged for amounts outside the scope of AAE ****************** Marketing ads were not transparent, not manageable, we had no access to invoices for amounts charged by AAE, nor notified for such charges when it was to occur. We look daily into our FB bus-ad account to see AAE's activity on ads and we saw ads on "pause" or stuck in "draft mode" and eventually AAE ad jobs disappeared and left with no running *********************** from AAE. In **************** charges of $2797, $933 and $500 taken; yet resulted in bogus leads and cookie cut marketing ad campaign that failed.The cost explained by ******: initial $2797 management fee, thereafter month to month $1497 every ******************************************* the contract but was told we're looking at a $30 a day budget and that we'd have our own personal Ad Spend account that AAE must be given access to. AAE does not say how the billing will occur, and this is what happened: a charge for AAE AD Spend occurred on 10/14/22 for $933 directly from AAE and not from FB Ad Account and unexpectedly another charge of $500 in AAE Ad Spend occurred on 10/26/2022, now over budget without explanation. I've reach out to the Company questioning these charges. We were supposed to be able to review/approve and give our input on any ads before being charge on Ad Spend, they have not been up front with the marketing ads and still took money without consult. After we called AAE, we're told AAE is in the "middle of changes and there's a new billing plan" which we did not agree to and making our service agreement invalid, so we must be refunded.

Automated Appointment Engines is NOT a BBB Accredited Business.

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