Business ProfileforWatertight Roofing Services, LLC

Subject: ******************* and Unresolved Issues by Watertight Roofing 1 star is too much Timeline:April 4, 2024: Roof replacement completed and they left a large orange stain from top of roof to my gutters, necessitating area roof replacement. (This was accomplished)Gutter Mismanagement: Improper gutter reinstallation impaired water flow; severely damaged leaf guards were reinstalled without informing me, caused by roofers negligence.Interactions with Leadership:Owner's Acknowledgment: ***** inspected and admitted the damages exceeded minor wear, promising full corrections.May 3, 2024: Gutter team arrived unannounced, without necessary tools, indicating poor planning; emphasized need for approved work scope before commencement.May 6, 2024: Received a proposal suggesting use of inferior .027 gauge gutters vs. original .032 gauge. Work included replacing gutters and guards on the first story, attempting to re-pitch and replace damaged guards on the second story, and cleaning out debris. Full payment demanded upon completion of all repairs. (Almost acceptable)May 9, 2024: ***** refused to restore original gutter quality, offered color options, and waived additional fees, still waiting for soffit evaluation May 15, 2024: ***** disclosed discussing my quote with the gutter company regarding the pricing, raising serious transparency and trust issues. Threatened placing my property of lien for unpaid balance unless terms accepted by May 16 My request for resolution:Full replacement of all gutter guards with original quality Realignment and/or replacement of gutters, as originally agreed Complete cleaning of all gutter debris, and reinstallation of the rain sensor Replacement of damaged soffit Conclusion:****** promises have remained unfulfilled; his subsequent threats and business practices highlight a serious disregard for customer satisfaction and professional standards. Caution is advised when engaging with Watertight Roofing.

I disagree with this recap of what occurred on your job.  Watertight Roofing was made aware of the issue of shingle discoloration from a spilled bucket of water with rust.  The installation crew was sent back and replaced shingles in the area.  Your entire statement is inaccurate.  Watertight Roofing hired a professional gutter company to try to appease you.  You were notified via text and email days before the gutter company appointment.  Soffit was evaluated and it was determined and you agreed that it had nothing to do with Watertight Roofing.  I am sorry that you took the time to write this review before coming to a mutual agreement in terms of resolutions. As of this morning you were still emailing back and forth with Shaun.  There has never been nor will there ever be a threat made by Watertight Roofing or Shaun.  Professional standards and customer satisfaction are held in the highest regard at this company.  However, ultimately it appears by your actions and words that nothing will be satisfactory in your eyes. I am confident that there is a resolution that is acceptable to both parties and it is Watertight Roofing's hope that this ultimately gets resolved.