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Business Profile

Restaurants

Fleming's Prime Steakhouse & Wine Bar

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Fleming's Prime Steakhouse & Wine Bar's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fleming's Prime Steakhouse & Wine Bar has 57 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 23, 2023, I entered personal phone, address and credit card information to purchase a Flemings Steakhouse gift card as a Christmas gift. The gift card cost $100 and it was supposed to come with a $20 bonus/promotional e-card with purchase. The gift was supposed to be sent quickly, with a simultaneous confirmation to me (as the purchaser) that the recipient had received it, as is the nature of purchasing online gift cards. I waited a long time and still did not receive confirmation for my ********* Steakhouse Online Gift-Card Order: #********. I tried repeatedly to phone their customer service number ************** only to encounter very long hold times. I tried from two different telephones, and each time requested a callback that never came (to either number). Later in the day, I received an email saying that my order couldnt be processed and would be canceled. Further, it stated that I must not attempt the transaction again without contacting customer service. I finally got through to **************** and received a vague explanation about how their automated system could not verify the information I had entered. I wanted to know what specific information was causing the issue because everything was truthful, and the credit card gets paid off every month, so there would be no issue with the card. In fact, I called my card company and they said the transaction had not even been presented to them. I contacted Flemings by email and got further vague responses that forewarned me that I should not try the transaction again, but that my card may show a charge for the purchase! Something seems very suspicious and I am concerned for identity theft or fraudulent use of my card.

      Business Response

      Date: 01/17/2024

      Hi,

      On behalf of *************** I am writing to extend my sincerest apologies for the trouble you experienced while attempting to make a purchase on our brand website recently. We deeply regret any inconvenience this may have caused you. I would like to extend our appreciation to you for being a loyal customer and purchasing our gift cards. We take your concerns and feedback very seriously as we take pride in our guest feedback or questions and are always here to help or resolve any gift card inquiries.

      Regarding the error message you're receiving, it can be the result of numerous factors. Sometimes the information is entered incorrectly when initially when filling out the form. Unfortunately, once it is entered incorrectly,the purchaser is required to clear their caches/cookies to successfully purchase.This is required to protect our loyal customers from fraudulent purchasers attempting to use stolen information. However, we understand it could be frustrating on your end.

      Instructions on how to clear cookies are attached as a file. 

      Please let me know if you have any questions about this process. Once you have cleared your cache, please attempt to re-purchase and manually enter your information. 

       

      Sincerely,

      Gift card team

    • Initial Complaint

      Date:10/06/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello BBB,First off, I enjoy eating at the restaurants represented by Bloomin Brands. I received a ***** gift card to Flemings steakhouse. I was excited to try this restaurant, as I had never been to one prior. This was a gift from my in-laws who live in *********. Unfortunately, the Middleton Flemings has closed. The next closest restaurant is over 3 hours away. I was excited at the idea of using the gift card at another bloomin brands restaurant (tons of outbacks in our area). However, I called the restaurant and this gift card was only good for Flemings. I have been attempting to contact customer service regarding this, but have had no luck in getting a response. Im hoping to exchange this gift card for a gift card that can be used at any bloomin brand restaurant. Thank you so much!

      Business Response

      Date: 10/06/2022

      Hi ,

      We are sorry you are contacting us under such unfortunate circumstances. We understand there are some things that are beyond our customers control and will do our best to assist you.

      Most of our gift cards can be used across all our brands- Outback, Carrabbas, Bonefish Grill, and Flemings; but some may be exclusive to one brand.  The best way to identify this is if all four of our logos are displayed on the back of the card. If you still are unsure, please provide me with the 19-digit gift card number located on the back of the card, and I would be happy to further assist. 

      If you do not have a location of your exclusive gift card, please provide a front and back image or the 19-digit gift card number located on the back of the card for us to transfer to a multi-branded gift card that can be redeemable at all our brands!

      We look forward to the pleasure of your company in the future. 

      Sincerely,

      Gift card team

       

      Please feel free to email us back at *************************************** 

      Customer Answer

      Date: 10/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. I have attached the photos of the gift card as requested. Thank you for all of your help! 

      Sincerely,

      ***************************

    Fleming's Prime Steakhouse & Wine Bar is NOT a BBB Accredited Business.

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