Complaints

This profile includes complaints for Westcoast Management & Realty, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Westcoast Management & Realty, Inc. has 2 locations, listed below.

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  Westcoast Management & Realty, Inc.

  10502 N. Dale Mabry Hwy Tampa, FL 33618

  
• 

  Westcoast Management & Realty, Inc.

  5746 1st Ave N Saint Petersburg, FL 33710-7914

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company repeatedly sends me notices that my documents on file have expired, that new documents have not been received, etc. My documents are always sent well in advance of deadlines and their automated system acknowledges their receipt. This problem has been going on for well over a year. The company has stopped replying to my complaints.

  

  Business Response

  Date: 08/20/2024

  Thank you so much for taking the time to speak with us on the phone. We sincerely apologize for the repeated messages you received requesting documentation, despite having already submitted the information multiple times.
  After our conversation, we investigated and discovered a glitch in our system that was responsible for these redundant requests. We are extremely grateful that you brought this issue to our attention, and we have since resolved it to prevent any further inconvenience.
  We fully acknowledge that you provided the requested information, and we deeply regret any frustration this may have caused you. Your understanding and patience throughout this matter are greatly appreciated.
  If you have any further concerns or questions, please do not hesitate to reach out. We are here to assist in any way we can.
  Once again, our sincerest apologies for the inconvenience.

  Customer Answer

  Date: 08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/22/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every run in Ive had with this company has been terrible. Their website is hard to navigate , but mostly their payment options are horrible. You either mail them a check or do a transfer of funds that makes you type in about 5? Long series of numbers and if you get one of them wrong. Its all over and you dont get alerted. I went to pay my *************** and did so twice. But unfortunately accidentally messed up the last digit of my property acct number. ***** was mistyped as *****. even tho they got my money and my account showed in good standing. They said I didnt pay and sent me to the attorney to acquire legal fees without even reaching out to me or looking in my account When the attorney reached out to me I promptly provided proof of payment and they were easily able to find my payment and move it to my account. I even received confirmation of payment and my online account showed it had been paid. So instead of reaching out to me or checking into my account before sending me to the attorney. They did none of that. Now, I have to pay hundreds of dollars in legal fees and my account is locked and they wont accept future payments from me for the ***************. Until I am able to pay legal fees on *************** I had already paid and the company had already RECIEVED. To add fuel to the fire the first time I set up my account I was so confused by how to make a payment , I called their office and asked for help. The lady reluctantly gave it to me and said it wasnt her department and was very rude to me, just for even needing help. And no one at the office will help me , their take of this from what was said. Was this is all my fault and I need to pay. No compassion or effort to help me at all. This was a small error and they couldnt be bothered to look into it. This all could have been amicably settled had someone taken a few seconds to look into my account. As I paid thru my portal accounts and proof was all right there for them.

  

  Business Response

  Date: 03/24/2024

  Firstly, we want to start off by saying that we are sorry that this is happening to you.  As you might not understand, we are only the management company for the association.  ********* of ********* is the ruling party of your association.  We would like to address several key facts in your complaint.  Firstly, you inadvertently paid someone else's account.  We would have no way of knowing that you paid a wrong account number!  After you made the payment, you continued to receive late notices and even received a certified letter telling you that if you didn't take action, your account would be turned over to the attorney.  However, you did not contact us and ignored the letters.  Had you given us the information anytime during those several months while you were receiving correspondence, we would have looked at your account and this issue would have been avoided.  ********* of ********* made the decision to forward your account to the attorney based on the fact that you seemingly had not paid and also had never responded.  You actually only called our office after you received the notice from the attorney.  Again, we are very sorry this happened to you because of the error in the way you made the payment.  For this reason, we asked the attorney and the ***** if there was anything that could be done.  I understand that you also met with a ***** Member in person to address this issue.  Once you finally did call our office, you were understandably distraught.  The assistant you spoke with was not in the ** department.  She tried her best to be pleasant but again you were very distraught.  She tried to explain that once an account had been turned over to an attorney, that we had no authority to speak with you but you were very upset.  As stated, after we contacted both the ***** of ********* and the Attorney, the direction they have given our company is to let the let the action stand.  We do not have the authority to over rule the ***** of ********* who are the ruling party for your community.  We would like to close by stating that you actually did not ask for any action from Westcoast Management and again, we are sorry this happened to you. 

   

   

   

  Customer Answer

  Date: 03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, I own an unit at the **** Highlands at Hunters Green. Recently, a new renter from my building requested ******** services. ******** came and opened a long hold in our community grass in order to instal the cable needed for such service. I asked ******** if they had permission from the association to do that job. They said to me, " no we don't." I went to our office to report the incident with our manager *****. The manager told me that any internet/cable company that provides service in our community is entitle to do whatever they are suppose to do to provide a service as long as they don't damage the property. He told me, no permission was needed. The manager also told me, " your complaint is ridiculous, and I don't wanna argue with you." My understanding by our documents is that any alteration in our common elements has to be approved by the association. Opening a hole in a grass can cause damage to our sprinkler system between others. I respectfully request to this organization to contact WestCoast's owner and extend my complaint. Thank you very much in advance. Regards, *******

  

  Business Response

  Date: 12/12/2023

  Thank you for asking about a matter in your community.  Please note that in the future, I respectfully request that you give us a chance to respond directly prior to submitting a complaint but I appreciate your right to submit your comments. I understand your concern and understand that Frontier digging in your association was both frustrating and irritating.  When Frontier or other companies come in to the association unannounced to work, it creates a nuisance and mess!   Unfortunately, when you are speaking about Frontier, TECO or any other utility company and the government, there are real estate easements granted on properties that allow for utility companies and government office to access, dig, use or even usurp without approval of the controlling party.  In this case the association has easements where all of those utility companies and government agencies have the right to use on land easements without the permission of the owner, in this case the association.  For example, if you owned a home, Frontier or any utility can come in without permission and put in cable or fix pipes, etc., usually in the front yard between the sidewalk and the street.  This is the exact thing that happened in your community when Frontier came in and accessed the easement.  The easement is provided on the governing documents of your association and the common elements of your community and their rights to access is protected with ******* Statutes.  The manager was correct in stating that they don't need permission, unfortunately that is the law.   As such, they do not have to ask permission to access and use the easement.  ********************** Management does not have the authority to restrict any utility company or government agency from the easements.  Again, I understand your frustration and concern but neither ********************** Management or the association have any authority over Frontier's right to dig.  BUT, the right the association does have is to ensure that Frontier repairs the area to the way it was prior to the access.  If there is still a hole, the association has the right to request that Frontier put it back!  I will get with the onsite manager to check the status of the situation and instruct him to take corrective actions if the area is still in disarray. I do apologize that you felt your complaint was not being taken seriously at the office.  In your complaint, you actually didn't ask for any specific resolution.   Is there anything that I can do to assist?  And please know that all homeowners are able to contact our office directly with information and concerns.

  *************************, ********** ********************** Management and Realty, Inc.