Complaints

This profile includes complaints for Rizzetta & Company, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rizzetta & Company, Incorporated

  3434 Colwell Ave STE 130 Tampa, FL 33614-8390

• 

  Rizzetta & Company, Incorporated

  12750 Citrus Park Ln STE 115 Tampa, FL 33625-3784

• 

  Rizzetta & Company, Incorporated

  5844 Old Pasco Rd Ste 100 Wesley Chapel, FL 33544-4010

• 

  Rizzetta & Company, Incorporated

  9428 Camden Field Pkwy Riverview, FL 33578-0519

• 

  Rizzetta & Company, Incorporated

  9530 Marketplace Rd STE 206 Fort Myers, FL 33912-0393

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April ****** We my husband and I applied to install artificial turf, in the front and the side of the home. I was told by ******* that it would take one to two weeks. I went up there on to 4/10/25 to take a sample. She did not want it she said they have a picture and plus that cost me money. So I left with my sample. On Tuesday or Wed I sent her am email, I got a reply that she no longer works there. to fallow up with ******. ****** told me that everything was still under review. On 4/17/25 it showed approved on the portal , I called ****** and she stated that it was approved and formal letter will be in the portal and mailed to me. I then call ******* at ************* and gave a deposit ******* and financed the rest. Total for the job was ******** about 1245 ****** sent an email that stated hold off. I then explained to her that I paid money and that it is non refundable. on 4/18/25 she left ******* a detailed message and left the office for the day. ******* at one point sent me to ***** ******** about the issue. On Monday 4/21/22 I hear from a Hunter that was very rude and unprofessional. I explained to him that I paid and it was non refundable. He asked for the contract I sent it. He has called ******* and said ******* will refund me .He was once again rude and unprofessional saying now he had to involve the ***. He sent an email i never got and basically he said your getting your money. we messed up sorry. No that's not how it works. then today I spoke with ******* he did not say anything about about a refund. In the mean time ****** calls ******* asking for the office information and he said I am the owner. ***** call me today 4/22/25 at 1216 and said he spoke with ******* and that I am getting a refund and there is no turf going in. I still have not heard that from *******. ****** stated that all my emails *** sent to ******* and that I will be added to one never did. I was on my walk today and I called Hunter and he called me a Lier and got rude again.

  Business Response

  Date: 05/08/2025

  Thank you for the opportunity to address the complaint filed against Rizzetta & Company, **** by Ms. ******** Rizzetta & Company,**** is contracted with The Crossings at *************************************************************************, to provide association management services.  Part of those services includes the administration of requests submitted by the communitys homeowners to make architectural changes to their properties.  In the case of Ms. ******** request to install artificial turf in her front yard, an administrative error unfortunately occurred which resulted in her receiving an approval on April 17, 2025.  Upon recognizing the error, we emailed the ******** approximately 90 minutes later to explain the situation and advised them not to proceed with the artificial turf installation.  We have apologized to ********** for the unfortunate error and informed her that artificial turf is permitted by her association in the back yard but at this time the board has not permitted it for installation in the front yard.  Upon learning that the ******** paid a deposit for the turf installation, we contacted the vendor on April 18th and explained that the approval was provided in error.  We requested the vendor refund the deposit to the ********, which they agreed to do.  We received confirmation from the vendor on April ******* that a refund of the deposit was issued.  A copy of that refund confirmation is attached.  We have discussed this matter internally and were exploring solutions to avoid a similar issue in the future.   

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23236846
  
  I am rejecting this response because: It was 120 minutes later. that should been a phone call, not an email I could of said like most of your employees oh i did not get that email. But I am honest. in the 120 minutes i paid my deposit and entered a contract. The grass that was installed by the builders is trash. It's a reason to give out fines. we were trying to avoid that. NO you guys harassed the vender all of you ******, ******, ***** and *****. All called and harassed this man to give me refund. All you guys called him at least 3-5 times a day and were rude. Instead of doing what ***** said should have been done was make an exception for their mistake. ****** called me a liar. he also lied and said i wanted turf in my back yard. I still feel I should be able to install my artificial turf because of their mistake, their harassment, their lies, pain and suffering, my time, the way i been treated. Then I'm told it can be something we can vote on but never been talked about. If I can't get it installed I am requesting $4650 in damages. For the mistake, the way I been treated, pain and suffering harassment,  my time and the way my contractor was treated by the listed people above. Exceptions have been done for people in the past for mistakes like this. And now we feel we are being singling out get fines for silly stuff. we would get fines before but noy right after an issue. I had for my denial letter to be sent to me, and they sent the approval. I had to let them know that. they don't pay attention.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 05/13/2025

  We will not be responding further, we consider this matter to be closed.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The fence installed by Lennar was damaged by hurricane. On January 13, 2025, the *** manager, ***** ******* said I am responsible for the fence repair and directed me to contact Rizzetta and company at ************ and I spoke to a guy named **** and he told me that the fence is on the easement and that either the *** or *** company would make the necessary repair to the fence. Later, that same day ****** *******, called me to say that **** was wrong and that they are not going to repair the fence since the fence is in my yard and the *** shows the homeowner assumes responsibility of fence maintenance. On January 27, 2025, I called again and did not get a reply. Next, I got a call on January 31, 2025, and ****** said she checked the survey and it appears that the fence is on my property and the *** cannot repair the fence. I informed her that I need Rizzetta or ******************** to fix the fence or I will file a complaint. On March 3, 2025, I checked my mail and saw that Excelsior mailed me a Notice - Right to Appear document stating that I will incur a $100 daily fine for damaged fencing at the rear of home on ******************** in ************. I disagree with the Notice and it is wrong and excessive for a fine to be imposed daily for a fence that I did not install. This is terrible that a management company is asking that I pay for a fence repair that sits on the common area and is not in my property line. The fence sits along the common area where the landscapers cut the yard.

  Business Response

  Date: 04/16/2025

  Thank you for the opportunity to address the complaint filed against Rizzetta & Company by Ms. ******* regarding hurricane damages to her fence.  Rizzetta &Company serves as the District Manager for the Belmont II ********************* District (District) and agent for the Board of Supervisors for the District.  ************** states in her complaint, the fence in question was constructed by Lennar Homes to serve as a privacy buffer for her home, as well as for her adjacent neighbors, for their backyards which face Colonial Affair Street.  The fence was not constructed nor was it conveyed to the District for ownership and/or maintenance responsibilities.  The maintenance of the fence in question would be either the responsibility of the homeowners or for the communitys homeowners association, depending on the language in the Covenants, Conditions & Restrictions, or other documents,of the association.  We appreciate Ms. ******* contacting us so that we could review the matter on behalf of the District and we have informed her that this is not a District matter.  

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23179731
  
  I am rejecting this response because:
  

  As the manager of Belmont II Community, Rizzetta & Company is responsible in making sure the ********************* is in compliance with the convenants, conditions & restrictions. In addition, there is no verbiage conveying the responsibility of a homeowner to maintain the fence behind the property in the common area. I have attached the copy of the property marker behind my home showing that the fence was not built on my property. The fence is in the common area, which is maintained by the **** I am requesting that Rizzetta & Company reach out to Excelsior, the ************** company to repair the fence along Colonial Affair St. 

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************************************** and 813 Towing are unlawfully towing from the ******************* in *******************, *******. Very shady practices. I have email communications with ****** from Rizzetta and 813 towing going through their CDD rules, asking for pictures of the violation, detailed receipt from the towing company, etc which they would not provide besides admitting to approving the tow. Additionally, the entrance off of *************** has zero signage about towing (if they put it up now over the last few weeks, I have pictures and videos). The reason I am filing a complaint is I gave them a chance to take care of amicably which they ignored. It is also unfair to people if they are wrongfully towing because its not even worth a lot of peoples time to take them to court over 200 dollars and no attorneys were willing to take it unless you paid a big sum up front because its so low value. Im sure theyve done this to many others and it should be investigated. Please contact me if youd like any information regarding our experience.

  Business Response

  Date: 03/21/2025

  Thank you for the opportunity to address the complaint filed against Rizzetta & Company and our community's relationship with A-1 Towing regarding enforcement within the ********* community in *******************, ********  We take all resident concerns seriously and are committed to fair and transparent practices throughout our managed communities.  After investing this specific complaint, we would like to provide the following information:

  Rizzetta and Company serves as the manager of the **************************************** (CDD)and thus reports to and takes direction from the Board of Supervisors of the **** The Board of Supervisors of the *** adopted a no parking policy for its streets,as well as designating specific visitor parking spots to be utilized by those outside the community. Our records indicate that proper towing signage has been installed at all community entrances in accordance with Florida Statute ******,which governs towing from private property.  Mrs. ******** vehicle was parked in a designated visitor parking spot, which she utilized as overflow parking of her residence during an event at her home. A member of the Board informed the towing company of the violation, per the terms of the policy, and the vehicle was towed.  While we understand their frustration, the vehicle was towed due to a clear violation of the community parking regulations that are outlined in the **** rules.  

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23070425
  
  I am rejecting this response because they have an entrance with zero towing signage, they are flawed on some of their other facts too but that is a big hole in their stance. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 03/26/2025

  We are providing the attached pictures indication that proper signage has been posted within the community entrances in accordance with Florida Statute ******. We consider this matter closed.

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23070425
  
  I am rejecting this response because:
  
  My car was towed on 2/1/25 and I have pictures and a video showing there was zero towing signage off the *************** entrance on 2/2/25. After this response, I did drive there today to see which they have put signage up now so that is correct but it still admits their wrongdoing and they still towed improperly on 2/1/25. 

  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** Ranch/Rizetta is fining $100 because they did not submit "application for alteration" for people who had to repair and replace their roof lost in Hurricane. Apparently they don't understand "alteration"Most of us Only replaced what we had already, we didn't alter anything. This was also done under a state of emergency. So let's punish people already struggling to come up with the insurance deductible.Then I ask where to pay this fine and I'm told "Our accounting department won't issue an invoice until after the payment is made. Once I see a credit in your account for $100, I will tell accounting how to apply it."Unbelievable.

  Business Response

  Date: 02/13/2025

  The ******** Ranch *** is fully aware of, respectful, and cooperative during instances of weather-related emergencies affecting its membership. The association will not interfere with or impede with a members ability to take temporary actions to safeguard their home and prevent further property damage.
  
  However,a complete roof replacement is not a temporary or emergency repair. The association has a clearly defined and published policy for home modifications,which includes a $100 penalty for failing to apply. This penalty is clearly posted on the modification application and outlined in the architectural guidelines.   
  
  The Community Manager for ********************** did put forward the owners request to waive the $100 penalty, but the board denied it. The decision was communicated back to the owner, along with options for how and where the penalty may be paid. 

  NOTE: Per Section 4.6 of the Guidelines: "Failure of a homeowner to submit an application for approval prior to commencement of any modification will incur a fee of $100.00. If special architectural or other professional review is required of any particular improvement, the application shall be responsible for reimbursing the Association for the cost of such review."

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22907602
  
  I am rejecting this response because: it is not a modification. It is a repair of roof. No alteration to roof line or color was made. I was simply getting my roof back from hurricaine damage. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/14/2025

  We will not be responding further, we consider this matter closed.

• Initial Complaint

  Date:06/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** sent a letter with amounts that were not paid by me. The amounts were automatically taken out of my checking account. Unbeknown to me ,the *** changed banks and I was send a letter stating that I owed money. I was never informed of the bank change . They charged me late fees and a lien fee.

  Business Response

  Date: 06/07/2024

  The association was metered and deliberate with its resident communications regarding a banking change. Communications was disseminated via **** and electronically to ensure as many possible touchpoints with community residents. 
  
  Subsequent to the notification of a banking change and recognizing the owner has been carrying an unpaid balance on her account as a result of insufficient amounts being remitted to the association for some time, the association has made every effort (by way of 4 separate *************************** the months of February, March, April, and May) to communicate and resolve the debt. 
  
  The owner is encouraged to remit the balance due to the association as soon as possible to avoid further collection actions.

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My water/sewer bill has majorly spiked over the past few months and ************************** is aware and they believe there is an issue with my meter. They need approval from my HOA [Rizzetta and Company] to fix this issue and make any adjustments to my bill. However, we are getting no response from my HOA. They are not taking this matter seriously at all. The main contact at Rizzetta for my HOA is *************************** and she has not been professional or responsive in handling this situation. My bill was a consistent $62/month for the past 4 and a half years since buying the condo, and now it's showing $332. I am a single person living here and haven't change any water habits. I also did a leak test with ************************** and they ruled that out already. I also live on the third floor and my neighbors believe me haven't complained about any leaks. The bill shows that I used ****** gallons of water in a month and I took photos of my meter on March 5th and April 5th and I was no where near that number in the month. Rizzetta needs to respond to this matter and fix the issue.

  Business Response

  Date: 05/03/2024

  Our team has been working with the owner directly to resolve this matter. 
  
  More specifically, a new water meter and transmitter are scheduled for installation for this owner on 5/9 @ 11am.  Once the new hardware is in place and reading usage, the new usage reports will be reviewed against the prior usage reports and typically usage patterns for the number of occupants in a household.  Overage billing discrepancies recognized, and any late fees will be waived for the unit owner.   

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****************, **** located in ******, ******* was a customer of ******************** until 8/31/23. The management company overpaid itself $3,222.10. A letter was sent to Rizzetta dated 11/2/23 with response, "we will look into it". Hideaway Cove HOA has retained counsel to pursue return of funds and demand letter remains unanswered.

  Business Response

  Date: 04/11/2024

  Unfortunately we are unable to provide a response due to this matter being handled through our legal team.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is currently the *********************** company for community, ****************, and continue to allow business to be conducted in violation of Florida Sunshine Laws in the upmost unprofessional manner. I have reported numerous, serious, issues to them to no avail. They are taking no responsibility of their management and legal capabilities to uphold legal and ethical standards for our community. There have been major conflicts of interest, discrimination, and matters of Board Members conducting Board business outside of Board meetings reported to no accountability or correction. They remain in violation of Sunshine Laws and the Code of Ethics set forth to be in place, and for good reason. I have reached out to them directly with specific concerns and answers that were needed to receive no response at all, or a very poor one, at best! They need to be investigated. I have numerous accounts of my concerns and documentation if needed to complete this investigation.

  Business Response

  Date: 03/12/2024

  Rizzetta & Company, Incorporated (Rizzetta) received a complaint from the Better Business Bureau (BBB) on March 5, 2024.  The complaint was submitted by Supervisor ***********************, a resident of **************** and Supervisor of the ************************************* (District) in the *****************************.
  
  Rizzetta takes all complaints, whether formally submitted to an agency such as the BBB, or informally via telephone,letter, e-mail or in person, seriously and a thorough internal review is conducted so that not only a proper response may be provided but also as part of our ongoing training program.  We appreciate Supervisor Guioas concerns and have provided our initial response to her previously but will continue to do so here.
  
  The first matter that Supervisor Guioa addresses involves Christmas volunteers for a community meet-and-greet in December of 2023. This event was hosted by the **************** Phase ************************** within the Districts amenity center. Supervisor Guioa requested confirmation by the management company of the amenity center that the individual taking pictures of the children has submitted and passed a background check.  A response from the amenity centers management company informed Supervisor Guioa that a resident volunteer would be taking the pictures as she had done in prior year(s). Supervisor ***** responded stating that some of the homeowners  were under the impression that a professional photographer would be used and objected to a homeowner taking the pictures. Our District Manager contacted District Counsel regarding the matter and provided the response to Supervisor Guioa. The response addressed the difference in physical contact with ***** and the taking of pictures. We will expand on that response now. It would be preferred that a professional photographer be provided to take pictures and not volunteers of the community. A professional photographer should be licensed, hold applicable insurance, and pass a background check.Additionally, that requirement must be accomplished prior to the event and provided to the hosting agencies. We apologize for any miscommunication on this matter.
  
  The second matter that Supervisor ***** addresses in her complaint is regarding ******** Government-in-the Sunshine Law and conflicts of interest. The Sunshine Law is an important and critical requirement to ensure that the public has the opportunity to listen to the deliberation of public business and the decisions made based on those discussions. There are circumstances in which closed meetings, shade sessions, of the board along with its general counsel or special counsel and the chief administrative officer the district manager are permitted. Those shade sessions are to be utilized only for existing litigation involving the district or discussions of security. Since the complaint from Supervisor Guioa involves one of those instances and to not jeopardize the intent, we will not get into specific conversations during those shade sessions. However, to properly respond to Supervisor Guioa we will address her concerns to the best of our ability. Supervisor Guioa raises a concern of another District Supervisor regarding employment with another governmental agency and a possible conflict of interest. As we previously conveyed to Supervisor Guioa, those concerns are legal in nature and District Counsel is the appropriate party to respond. Additionally, ******** Commission on Ethics is also a great source to gain clarity on these matters. District Counsel responded to Supervisor Guioas concerns on March 4, 2024, regarding these issues and some of that response is copied here, Section 112.313(7)(a), Florida Statutes, provides:
  
  CONFLICTING EMPLOYMENT OR CONTRACTUAL RELATIONSHIPNo public officer or employee of an agency shall have or hold any employment or contractual relationship with any business entity or any agency which is subject to the regulation of, or is doing business with [emphasis added], an agency of which he or she is an officer or employee . . .;nor shall an officer or employee of an agency have or hold any employment or contractual relationship that will create a continuing or frequently recurring conflict between his or her private interests and the performance of his or her public duties or that would impede the full and faithful discharge of his or her public duties.
  
  In terms of the arrangement between the *** and *******************, there is no evidence that the entities are either regulating or being regulated by the other, nor does the outpost arrangement satisfy the meaning of doing businessWhile the Trails supervisor may be exempt from the application of Section 112.313(7), he can still be prohibited from voting on measures that affects those relationships.  Section 112.3143(3)(a), Florida Statutes, provides in relevant part:

  No county, municipal, or other local public officer shall vote in an official capacity upon any measure . . . which he or she knows would inure to the special private gain or loss of any principal by whom he or she is retained or to the parent organization or subsidiary of a corporate principal by which he or she is retained  
  

  The Commission on Ethics found in CEO ***** that no voting conflict existed for a public official would who not be directly affected financially by the government entitys actions,and no business associates or relatives of the public official within the meaning of Chapter 112 would be directly affected.

  Our role as District Manager, when it comes to potential conflicts of interest, is to remind the Supervisors that if one has a potential conflict that they should make it known at a public meeting and should abstain from voting on a matter in which they may personally gain. Additionally, they should file the required Form 8B and a copy should be included with the official board meeting minutes.  
  
  Finally, Supervisor Guioa states that the estimate of volunteer hours was incorrectly calculated for a premium quote. Its important to note that ******************* obtained a workers compensation insurance proposal to cover the usage of volunteers after liability concerns were raised. In order to properly price the premium, the insurance company requires some background information such as the number of volunteer hours anticipated during the premium period (one year). An estimation was based on holiday events, to also include food trucks and volunteers working those events. While Supervisor Guioa did indicate that she volunteers coordinating the food trucks from her home, after review with the insurance agent these hours were included since the food trucks, events are  being held on District property and her presence could be required at any point during an event as the coordinator . Recently, the ***** as a whole voted to rely on their professional staff to coordinate events and food trucks at the community as it is part of current amenity management contract and would eliminate the need to for volunteers and the additional workers compensation policy. Rizzetta is not singling out any individual or supervisor, we work at the pleasure of the ********** ***** of *************** full board and not one or a select group of supervisors. We appreciate Supervisor Guioas willingness to bring these matters to our attention and we look forward to the continued dialogue for the betterment of the ********** and the **************** community.   

• Initial Complaint

  Date:06/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 16, 2023, we received a letter, sent to our home, from the attorney that this company contracts with. The letter stated that we were behind in *** fees for the past year and the fees along with attorney fees were due. I attempted to contact the *** company and they would not speak with me due to our names not being on the lease. I received another letter stating that we were in violation of *** by not being listed as tenants in the house and they did not have a valid lease agreement. I tried to provide the lease agreement and they would not accept this. To date, we are compliant with all dues and our housing company provided the lease agreement to the *** as of June 1. Our key fob for amenities included in our *** is not active and I have made several attempts to call and get this resolved with no response back. I am requesting that we are able to have access to all amenities included in our *** fees (effective immediately) and that our *** fees are prorated back to the date of when fees where paid due to not being able to use all amenities included in *** and no one will respond back to my numerous attempts to contact them to get this resolved. Furthermore, I am concerned that we have been tenants for the past year and this *** company has no record, nor has inquired about one, until we received a legal notice in May about being (one year) behind in fees. Furthermore, the *** would not speak to us and would only speak to *********** who they stated was the "owner" of the home. The *** would not even accept a copy of the lease, however, they submitted legal action against us and sent it to our home. All should be resolved on our end and we need to have access to ALL amenities included in our *** fees effective immediately.

  Business Response

  Date: 06/16/2023

  The consumer is not the homeowner of record. Any account fees, violations, or suspension of services are owner matters that we cannot review or comment on outside of the owner.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon. I'm reporting Rizetta *** to BBB because I have several requests opened with no solution. I live in a new Community ( ******************** ) since FEB/22.We have a group with almost 25 houses where we talk among ourselves and all of them have complaints about Rizetta management. Please see MY requests opened via the resident's portal:*********: OCT/22: NO SOLUTIONS PRESENTED: I can see a lake on the back of my lot. That's the only lake which the *** + ***'s hired company ************, do not maintain like all the other lakes in the community. I pay the *** like every house that has a lake view or lake front and for almost a year now, they haven't taken care of it regularly like the others.*********: NOV/22: NO SOLUTION PRESENTED: Cars parked in wrong side of the track, blocking the view on the turns and speeding. Although the *** Claims they can't enforce speed, they can built add speed bumps to the community making it safer and they can't punish/notify commercial cars and personal cars that are not parked according to the rules.They had a brief call conference but no action as taken and everything is still the same. When I reinforced the request, I was ignored. *********: DEC/22: NO SOLUTION PRESENTED: Since we moved (FEB/22) the gates have opened because of the construction going on and that's fine. After consulting Meritage and Centex (Builders) both claimed that by the end of day it has to be closed. Since FEB/22 until now, the gates are mostly broken or half open. This last request, I had to call the police because there was a sketchy car smoking weed in front of my house at 1:00 am Monday. Once I stepped out and called the cops, the car turned off the headlights and left. Then they went back in and parked 2 houses away. I spoke with my neighbor (we created a neighborhood watch because we don't trust the security that we have now) and he confirmed that they were there. We waited until the police arrived. I am attaching pictures of this case.

  Business Response

  Date: 01/16/2023

  Rizzetta
  & Company is contracted with the association to provide management services
  and works with at the direction of the board of directors.  Regarding the
  concerns:
  
  The
  gate suffered damage and a proposal was obtained for its repair.  The
  proposal has been approved and is on the schedule of the gate vendor.
  The
  association is working to remediate the parking challenges by way of a
  towing policy and securing a towing vendor.  The owners will be
  notified when that program is complete and launched.
  The association is reviewing the lake bank
  maintenance scope of work and its governing documents and will make adjustments
  as required. 

  Customer Answer

  Date: 01/19/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The HOA is claiming that: (the association is reviewing the lake bank maintenance scope of work and its governing documents and will make adjustments as required).

  
  This is not accurate or acceptable. I am attaching 2 photos comparing the type of treatment the lake should be receiving vs. what we are receiving. 

  You will notice that there is 1 photo (NAMED: Neighbor's lake view - Treated) with a lake from my community which has been regularly TREATED, grass planted and mowed/cut REGULARLY. (Acceptable a well-treated).

  And you will notice that there is 1 other photo (NAMED: My lake view - Untreated) with the lake close to my house (Back of my lot). There is NO grass/sod planted and it was mowed ONLY ONE TIME over the LAST YEAR. 

   

  Regarding the other inquiries, it's ok. SLOW, but ok. 

  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 01/26/2023

  A Rizzetta & Company representative has taken action to address the matter directly with the homeowner. Rizzetta & Company considers this matter closed.

  Customer Answer

  Date: 08/28/2023

   
  Complaint: 18679169
  
  I am rejecting this response because:

  I am filling a complaint against Rizetta & *** and its GM: ***************************** and his "team". I have made a previous complaint on January/23. ****** called after I filled a complain with BBB, told me the all items would be addressed (proof/email attached). None of them were. I am here to open a new one with the same problems and share proof/evidence. This time I will keep it open until every item is fixed. ****** never responds my emails / calls. Against the *** rules, commercial cars are still here. The towing company just drives by as the owners have seen several times. Boats, *********, parked throughout the entire community specially the 4 houses closest to the clubhouse, on the turn. People speeding inside the community that is gated. Gates always open, even on Sundays. Today, I went on a run and decide to take pictures of every infraction that has already been addressed multiple times via Portal / *** and not addressed. they will close the complain just because they replied an email, but they will never fix it. This is supposed to be a high end community but unfortunately Rizzetta is not at the same level as us. All of this has been happening for almost a year now, despite several emails that I kept as proof. Rizzetta company is so shady that they remove the last complaints from the complaint log on its portal. Luckily I have them all in my email as additional evidence as oriented per my lawyers. So now, until Rizzetta fixes everything I will keep opening complaints, pilling up ****** reviews and blasting Rizzetta company in all social medias to share with people what our *** has been going through with this "property management" company lack of service. P.S. Now I will only talk to Hunter or any other member from Rizzetta via email (formalized) and after all items are solved. In the meantime, we will have the 1st transition meeting, where we (honmeowners) are gathering evidence to remove Rizzetta from our community once they are not doing anything anyway,
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/08/2023

  The owner has indicated that he is represented by counsel.  Unfortunately, communication from the association, regarding association matters within the BBB platform will no longer be possible.