Business Profile

Property Management

Blue Magma Residential LLC

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Complaints

This profile includes complaints for Blue Magma Residential LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

101 total complaints in the last 3 years.
44 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/04/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The charges currently listed do not appear to be accurate, and I would appreciate a detailed breakdown for clarification. Additionally, Ive noticed that the account status reflects evicted, which is incorrect. My lease officially ended on July 5, 2025, and I vacated the unit on July 8, 2025.Please review and update the records accordingly. I would also appreciate confirmation once the account reflects the correct information.Thank you for your time and assistance.
Business Response
Date: 08/05/2025
Dear Asia,

At The Park at ********************, we are committed to providing a respectful and transparent leasing experience for all current and former residents. We are sorry to hear that your experience did not align with those standards.

We understand that you have concerns regarding the final charges on your account and the status of your lease. According to our records, your account carried an outstanding balance at the time of your move-out, which was not resolved and has since been forwarded to collections. We have reviewed your lease end date and move-out timeline and would be happy to re-verify the final charges for accuracy. Please review the attached final account statement for confirmation.

If you have any other questions or concerns, please feel free to contact us directly at ************************************** and a member of our team will reach out to you.

We appreciate your time and the opportunity to assist in resolving this matter.

Sincerely,

The Park at ******************** Management Team
Customer Answer
Date: 08/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Asia *******
Initial Complaint
Date:07/23/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My air went out July ********************************************************************************************************************************************** having air doesnt matter when its 80 degrees in my apartment and 100 outside . They said they will look for a window unit but didnt the maintence man came after I called ****** times and had an attitude saying thr compressor out .. the maintenance men so sorry they take forever to come fix something .. I also told them my toilet dont flush if I flush water comes from the bottom they still havent fixed that issue last month they had to call the plumbers for that same bathroom because it flooded my apartment .. I just dont understand why they wont fix anything .. especially my air I have 3 kids and its hot like how you expect me to deal with the hotness I just want my air fixed they wont even bring the window unit
Business Response
Date: 07/24/2025
Dear Fashatta,

Thank you for bringing these concerns to our attention. We understand how frustrating and uncomfortable it must be to go without air conditioning in the summer heat, especially with children in the home, and we want to assure you that your concerns are not being taken lightly.

A temporary window unit is scheduled to be installed today to help cool your apartment while we wait for the replacement compressor. The compressor must be ordered and shipped, and while we are working to get it delivered as quickly as possible, we currently do not have a confirmed arrival date. We will keep you updated with any new information as soon as it becomes available.

We also understand that youve had an ongoing plumbing issue in your bathroom. While plumbers were previously dispatched to address a larger issue affecting the building, weve flagged your specific concern with the maintenance team to make sure your toilet is inspected and properly repaired.

We truly value your residency, and we recognize that consistent communication and timely repairs are critical to your experience.Were committed to improving the follow-through on your service requests and to ensuring your apartment remains a safe and comfortable space for you and your family.

If you need any further assistance, please dont hesitate to contact the office directly at **************.

Sincerely,

******** at ********* ********************* Team
Initial Complaint
Date:07/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive lived here for two years now and noticed a steady decline in this complex. For starters, since they rolled out this new parking policy at the beginning of this year, it has been the worst experience ever for my guests! They will literally tow your vehicle within minutes before you can even register it as a guest. Then the complex will not take accountability even though they created this atrocious policy. For reference, July 11 at 11:45 PM, I had a guest come to visit, not overnight, but for a few hours. This guest has been registered in the system before, but before I was able to renew their parking pass, their car was towed between 12:10 AM and 12:30 AM on 7/12/25. I could understand if they were parked here for hours or days illegally, but to tow within minutes is insane! If I would have known it would come to this, I would have never renewed my lease. Its ridiculous to me that all guests MUST pay to park here. And the tow company that they are contracted with is just predatory and money hungry. They have nothing but negative reviews on ******. In addition to this, my apartment has flooded twice. The first time it flooded was on March 2, 2025. The apartment above mine was flooding and it leaked through my ceiling. I called for emergency maintenance and did not hear a thing from them for 48 hours. Management also did not sound empathetic at all and even became defensive with me over the fact that Im paying for emergency maintenance but they were not available for my emergency. As a result of all this, I have black mold in my ceiling and suffered damages to my personal belongings. In addition to all of this, my car has been broken into twice in this complex and again management did nothing about it. I pay my rent on time, no lease violation, but my experience here has been the worst that Ive had with any rental in my life. I will Do anything to get out of this lease at this point!
Business Response
Date: 07/16/2025
Dear Ms.********,

At The Park at *********************, we are committed to providing a positive apartment living experience and are sorry to hear that your recent experiences have fallen short of expectations. We understand your frustrations regarding guest parking and recognize that policy changes can impact the convenience of day-to-day apartment life.

Our parking policy was introduced to address long-standing concerns related to unauthorized vehicles and limited space. While we aim to enforce the policy consistently, we understand how a rapid tow may feel unfair, particularly when the guest has previously been registered. We encourage all residents to reach out to the office if they have trouble with the parking registration system, and we are currently reviewing the policy and our towing partners practices to ensure they reflect fairness and transparency within our apartment community.

Regarding the March flooding in your apartment, we understand how disruptive and concerning this type of maintenance issue can be. While youve shared that there were delays in reaching emergency maintenance, we are reviewing response times and service logs to better understand how the situation was handled.Please know that preventing and resolving issues like leaks and potential mold in apartment units is a priority, and our maintenance team is available to schedule a follow-up inspection if needed.

We are also aware of your concerns regarding vehicle break-ins. While we work hard to maintain a secure apartment community, we strongly encourage residents to report any incidents to local law enforcement, as they remain the appropriate authority to investigate criminal activity. Our team will continue to cooperate with any investigations and explore options to enhance security awareness around the property.

We understand that you have scheduled a meeting with management to further discuss your concerns and potential solutions related to your apartment lease. We appreciate the opportunity to speak with you directly and look forward to working together toward a fair and constructive resolution.

Sincerely,

The Park at ********************* Management Team
Customer Answer
Date: 07/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:07/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a 7 year tenant who just wants her ** replaced.Your regional manager, Lysheena, is very short sighted and refuses to facilitate the ** replacement.Temperatures in my apartment run as high as 77. My comfort level is 70.The ** is at the lowest temp (62) and the filter is clean. I've had this unit for 2+ years, long enough to know that this is not normal.
Business Response
Date: 07/08/2025
Dear ********,

Thank you for taking the time to share your concerns regarding your recent experience at The Towers at ***********************. We understand how important it is to feel heard and supported when addressing issues within your apartment, and we appreciate the opportunity to respond.

In regard to the concerns about the air conditioning within your apartment, our on-site team visited your unit and confirmed that your system is functioning as designed. The **** unit is a newer model and is currently cooling to the temperature it is set to, as verified by our equipment. During the visit, it was also noted that certain items, such as furniture placement and a room divider, are obstructing airflow and preventing proper circulation in the apartment. While we made suggestions to improve air distribution by adjusting these items, we understand that you were not comfortable making those changes.

Additionally, we discussed your request to have the unit replaced. While we understand the desire for a more powerful system, the **** currently installed is a newer model and still under its functional life expectancy. Although the older models may have operated differently, they are no longer manufactured. We did offer to locate an older unit as a potential solution, but you declined that option and insisted on a brand-new replacement. As explained during our visit, we are unable to commit to replacing fully functioning equipment that meets current standards and was recently purchased.

We remain committed to providing well-maintained apartment homes and addressing resident concerns respectfully and efficiently. If you would like to discuss this further or revisit potential solutions to improve comfort in your apartment, we encourage you to contact our office directly.

Sincerely,

The Towers at ************ ********************* Team
Customer Answer
Date: 07/08/2025

Better Business Bureau:

In reference to complaint ID ********
I got the new AC today. I also found out that the older unit will be trashed instead of refurbished. I honestly don't remember declining a refurbished unit, but I will consider it in the future if this AC starts deteriorating.
So far, I'm satisfied with the replacement, but I hope management and the maintenance team can find a better way of handling these situations. The process of getting a dying AC replaced should not be this frustrating.
Sincerely,

******** *****
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Maintenance. Water leaking and mold I been leaving at the part at ****** for the past 3 years but this past months of April and may were really hard management for one has change so much and when i stared to experience my leaking roof situation there was a new managment. My son closet was leaking water in the light the walls were getting damage from the water leak and the roof as well. I send work orders to get it fix and only once they went and fix it. They spray some mold killer and that was it but everytime it rain it will happen again to a point the closet started getting mold really bad mold I had to move my son clothes out of his closet throw away stuff since it smell like mold and. I was constantly having headaches phlegm and my son is 7 he was having really bad allergies. 2 months of constant asking for help and no help 2 months of sending them videos and pictures of the mold and no help I was forced of me getting out of the premises because o didnt receive no help what so ever. I pay 2 month of rent and I been a good tenant for this apartment and company to treat me like this when all I wanted was help for me and my son. Since I know it was not a safe environment to leave with the smell and the mold trap in the closet. So far I keep fighting this case to get out of my contract and get my deposit back and my 2 months of rent while I was leaving there since they didnt care to help and not get penalized for breaking lease since I felt forced to seek out for my health and most importantly my son.
Business Response
Date: 06/11/2025
Dear ********* ******,

Thank you for taking the time to share your concerns. At The Park at *****************, we are committed to maintaining a safe, healthy, and comfortable environment for all our residents. We sincerely regret to hear that your experience has not aligned with our goals.

Our records indicate that the roof was replaced and interior repairs were completed in April 2025. Additionally, the City of ******** reviewed and closed the case upon inspection of the unit. While these steps were taken, we understand they may not have alleviated your immediate concerns during the months you experienced difficulties.

We take your feedback seriously and are committed to improving our processes to respond more effectively to similar issues in the future. Regarding your request for a resolution, we would like to discuss the matter of your deposit, rent payments, and lease contract further to ensure we address your concerns appropriately.

Please contact our office at your earliest convenience to discuss this matter directly. You can also visit our *************** where our team is ready to assist you further.

We appreciate your patience and understanding and remain dedicated to providing better service moving forward.

Sincerely,

The Park at ****** ********************* Team
Initial Complaint
Date:06/09/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding to the apartments the park of ********** located at ************************************************************************************* is the zip code I was currently approved for an apartment with also paying with a voucher as well dealing with a case manager at Grace house organization I was dealing with the representative ******** here at this property who stated that she was going to do everything in her power to help me in regarding to receiving an apartment with this company bring me then put me in an apartment j9 accordingly to my understanding it was a studio apartment something I didn't ask for I asked for a one bedroom or two bedroom and she neglected the fact also I've only heard calling me one day she and I do another representative of the company was discussing me in the background and then later hung up the phone and never been able to reach her or contact her ever since she's always at the office or she's always on the property not to be reached or found and I know she's receiving my messages saying to give me a call back not only to mention May 29th I was told to pay $1,305 and some change for the remainder of May rent that doesn't make any sense or add up to me my voucher pays the whole first month rent of 675 for the studio apartment plus after that a portion I will pay will be $286 out my pocket every month and the company is responsible for getting the rest from Grace house organization I'm sending this message in regards to something need to be done in reference to my approval and me finding somewhere to stay because I'm currently homeless and ******** also know that as well okay
Business Response
Date: 06/11/2025
Dear Mr.******,

We would like to provide some clarity on your recent move-in application at ******** at ******* and address a few other points of concern.

After your initial application was declined due to limited income, Management worked diligently to advocate for a second review and override with our Regional Manager. With the support of ***********, your application was approved for a studio apartment, exemplifying our team's genuine commitment to assisting you throughout the process.

As part of the approval, it was established that *********** would contribute toward your monthly rent, while you would be responsible for $286 per month, along with the move-in fees and deposit totaling $975. The Property Manager in charge of your application process explained on multiple occasions that Grace House would not cover these additional fees, and they would need to be paid in full before your move-in.

On May 28th,you were reminded of the total amount due the following day, May 29th, your scheduled move-in date. When you informed the staff on that day that you did not have the required funds, it was reiterated that Management could not proceed with your move-in without full payment. You were also informed that the unit could not be held indefinitely, as other applicants were interested in the unit.

By the end of the day, we had not received further communication from you, and as a result,your move-in was canceled, per community policy. When our Leasing Team spoke with you again, the conversation was less than productive due to your use of inappropriate language.

While our Team understands that the application and move-in process can be challenging, we regret that we could not move forward with your application and move-in. If there is anything further you would like to discuss or if our Team can provide additional clarification, please do not hesitate to contact our office.

Sincerely,

The Park at ****************** Team
Customer Answer
Date: 06/25/2025

Complaint: 23439972

At this particular moment I would like to speak to a corporate or regional office staff member in reference to a BBB was filed to and on and about a coworker by the name of ******* at the park of ****** it is not in my book prohibited that she share the relations to the discrepancy of the allegations that was or is being brought up against her in the complaint the particular coworker ******** stated that I use vulgar or prohibited profanity language and the response of a recent BBB which was false and stated that she spoke with me ****** **** which was false again because I'm blind and I do not answer the telephone at all someone answers for me and then I choose whether or not I take the call at that particular moment during the time I reached for the phone the phone hung up ******* did not try to attempt to call back but here's the discrepancy the 29th of May 2025 1305 and some odd change was asked to bring for the last 2 days of the month of May including $975 I was towed not 979 that was recently discussed in the recent BBB which was another storytelling situation that was given ******** did not cooperate with Grace house organization who pays my rent she then said and only did I find out that a second decision of my approval was taken effect due to the fact of my monetarily issues of income which had nothing to do with it because I'm currently living off of voucher that was provided by Grace house organization which asked her for at least term and a W-9 form for them to monthly get paid ******** said that she was turning those items but never met the criteria that was needed for me to move forward into my apartment that she said that would be gone on this particular day which later come to find out was not gone on that day the following week it was still available she said I had the 2:00 p.m. to come up with the rest of the money and that was falsification and someone else will have the apartment after I had lice transferred in everything over once
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/3/2025, I provided the management team with a buyout letter and two money orders totaling $1674.00 in buyout fees. I noted in the letter that I would be moving out on 4/15/2025. See attached. On 4/30/2025, I reached out to management asking that they adjust my rent due on 4/1/2025 so I would not be over paying for the 15 days of April. See attached. I received no response from management. On 4/1/2025, I paid the regular rent amount of $965.15 to prevent being late. See attached. I turned in my keys on 4/14/2025. On4/30/2025, I reached out when I saw the statement online with a move out date of 4/27/2025 asking for management to correct the error. Once again, no response from management. I have reached out several more times with the hopes of getting this issue resolved. I received a refund check for $96.15 dated 5/1/2025. I am expecting a refund of 482.50 for over paid rent and fees. I am also asking for a refund of my buyout fees of $1674.00 due to the company neglecting to provide a reasonable safe environment causing me to have to move out early.
Business Response
Date: 06/11/2025
Hi Sharon,

Thank you for bringing your concerns to our attention. At
The Towers at Gateway City Apartments, we strive to provide transparent
communication and a supportive experience for all residents.

Upon reviewing your account and the documents provided, we
understand that you have specific concerns about the adjustment of your April
rent for the partial month, the discrepancy in your recorded move-out date, and
the refund amounts for overpaid rent and buyout fees.

To clarify, a refund of $386.35 has been processed and
issued to account for the corrected rent and any applicable adjustments. The
buyout fees, as stated in your lease agreement, are non-refundable and were
applied according to policy. We acknowledge your feedback regarding your early
move-out due to environmental concerns and regret any distress this may have
caused. While we cannot refund the buyout fees, we remain committed to
addressing safety concerns promptly and encourage residents to report issues as
soon as they arise.

We value your feedback and will review our internal
processes to ensure timely responses and accurate billing for all residents.
Should you wish to discuss this further or have additional concerns, please
feel free to reach out to our office directly.

Sincerely,

The Towers at Gateway City Management Team
Customer Answer
Date: 06/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their response and will patiently wait on the last part of my refund. Hopefully, the company will abide by their written words and commitment to future residents. I am thanking them for their willingness to communicate. However, no further communication is needed.

Sincerely,

****** *******
Initial Complaint
Date:04/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 24, 2025 at 11:47am, I was sent an email from Tower at *************** about residential parking and visitor parking. Around 11:55am-12 noon the same day, I went inside of the office for clarification on where visitor parking was since there is no way of knowing by designation. When I first moved in November 2024, I was told it was the side of the building, but due to the new email I went inside to ask a representative in the office on February 24th.This could be reviewed in the footage for February 24th. I was told the EXACT same thing, as long as visitors parked on the side of the building and not in front, Visitors would NOT be towed. On the day of April ******, I had a visitor and instructed them to park on that side as I was instructed. Once she woke up the next morning, her vehicle was towed. Once the office opened, I called and spoke with ******** ******* who went back and forth with me and argued me down that I one did not communicate with anyone , and also said that visitors would have to park outside of the property , outside of the gate where their vehicle could be stolen in order to avoid being towed. Who makes visitors park OFF of the property to visit at a residential facility? This was completely different from all communication previously taken place . Which makes absolutely NO SENSE because even in the email it states verbatim The resident parking lot has more than ample space for all residents and even most guests when the parking policies are followed and all parking is accessible. .Now my visitor is out of $225 and Blue Magma has NO WAY for you to get in touch with them. When you call *************, it rings with background music for 30 -45 seconds and tells you to leave a voicemail. No one has gotten back with me and I doubt that anyone will. My visitor needs to be reimbursed and I need to be able to speak with corporate about this matter.
Business Response
Date: 04/21/2025
Hi ********,

Thank you for bringing your concerns to our attention. At The Tower at ***************, we strive to provide clear communication and a positive experience for all residents and their guests.

We understand the frustration caused by your guests vehicle being towed. Please know that our parking policies are in place to ensure the safety and availability of parking for all residents. These policies were included in your lease agreement at move-in and have been reinforced through several community-wide communications, including emails and posted notices. As a reminder, guest parking is designated outside the resident parking area, and any vehicles parked in resident-only spaces without proper identification are subject to towing.

While we understand this situation may have been unexpected,residents are responsible for ensuring their guests are informed of all parking rules. Our team has spoken with you regarding this matter and provided contact information for the towing company to assist your guest in recovering their vehicle.

We appreciate your feedback and will review our communications to ensure continued clarity. Should you have additional questions or wish to further discuss this issue, please feel free to visit the ************** or contact us directly at **************.

Sincerely,

The Tower at *************** Team
Customer Answer
Date: 04/22/2025

Complaint: 23178442

I am rejecting this response because
there is no designation that is clear as to where visitors should park. I was also told differently by your staff on multiple occasions. Again, for clarification due to there not being any clear signage as to where visitors park, I asked the same day the email was sent on February ******* and was told that I should have visitors park on the side of the building inside the gate. Also, upon speaking with your security once her vehicle was retrieved, my guest was told that her car WAS NOT supposed to be towed. *** also requested to receive a call from corporate which I have not received. My guest is still requesting a refund. And her lawyer has already made contact with no response. She is prepared to take this matter further should you not be able to resolve amicably.

Sincerely,

******** **********
Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am disputing an invalid account reported by**[**********************]** on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.15 U.S. Code 1681s-2(a)(8) and 1681i(a).
Business Response
Date: 03/31/2025
Dear Ms. *********************** you for bringing this matter to our attention. At The Park at **********, we take all resident concerns seriously and strive to ensure accurate and fair reporting practices in compliance with the Fair Credit Reporting Act (FCRA).

Our records indicate that your account was subject to eviction proceedings, and a final balance of $4,359.95 remains outstanding.Additionally, a judgment was filed on May 20, 2024. Per standard procedure,this balance was reported to the credit bureaus in accordance with applicable laws and leasing agreements.

If you believe there is an error in the reporting, we encourage you to contact our office directly at ************************************** to discuss this matter further. We are happy to provide verification of the account details and work with you to address any potential discrepancies.

We appreciate your time and look forward to assisting you.

Sincerely,

The Park at **************************
Customer Answer
Date: 04/01/2025

Complaint: 23122475

I am rejecting this response because:
It is not accurate and I require verification of this debt and thats its mine.
If it is not possible to show me original documentation and signatures id like this debt removed from my credit report
Sincerely,

******* *********
Business Response
Date: 04/08/2025
Dear Ms. ********************** style="font-size: 0.875rem;">Thank you for your response and feedback. As it relates to your request for documentation showing all charges related to your account, please review the attached Final Account Statement (FAS). After reviewing your Final Account Statement and rental account history, the Management Team determined that all charges were in compliance with the Fair Credit Reporting Act (FCRA).
Additionally, a judgment was filed on May 20, 2024. Per standard procedure, the disputed balance was reported to the credit bureaus in accordance with all applicable laws, the ****, and your signed lease agreement.
For more information or any questions, please reach out to our offices at *********************************************************************************************************
Sincerely,
The Park at New Castle Management Team
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had contacted the *** who fat thumbed my unit number and informed me of this discrepancy 21 March ******************************************************************************************************************************* which the property manager at the park at ************ informed me she advocates residents discarding of mail which is a federal felony, the same manager being ***** ******* has also hired security on parole which are not law enforcement though falsely adviretise being law enforement by wearing a badge and uniform to try and strong arm residents to go back in their homes past curfew even if its for work or approaching their own car at night, she has also allowed solicitors to come on to the property and put business cards on the residences vehicles without their permission, these are some among the many other complaints and discrepancies i've had with the current management of the park at ************ and there hasn't been any resolve talking to them directly.
Business Response
Date: 03/25/2025
Dear ***********,

Thank you for reaching out to share your concerns. We appreciate the opportunity to respond and provide clarification regarding the matters you raised about your experience as a valued resident of our community.
Mail Delivery Issue:
We understand you were notified by the *** regarding a discrepancy with your mailing address. After speaking with you directly, we explained that our Team is unable to access or retrieve mail from resident mailboxes due to privacy and federal postal regulations. We recommended that you kindly speak with the neighboring resident in the unit where the mail may have been mistakenly delivered. Our Team does not encourage or advocate discarding mail. In fact, we always recommend following proper legal channels when handling any misdelivered mail.

Security ************************************** contracts with a licensed security company for general safety and property monitoring. These personnel are not law enforcement, nor do we represent them as such. While they wear a standard security uniform and badge identifying them as security, their role is strictly to observe, report, and remind residents of community policies, including quiet hours, which are in place to maintain a peaceful living environment. At no time are residents prohibited from accessing their vehicles or leaving their homes for work or other necessary activities. If any interaction with security felt inappropriate, we are happy to follow up directly with the security company.

Solicitation/Business Cards:
We have a no-solicitation policy in place; however, there are occasions when outside vendors may leave business cards on vehicles without our authorization. We will remind all vendors and our team of this policy to help prevent this from happening in the future.

We understand youve had ongoing concerns, and our goal is always to maintain open and respectful communication. If there are any unresolved issues youd like to discuss further, we encourage you to reach out to our office directly.

Thank you again for bringing these matters to our attention.

Sincerely,
The Park at San ******* Management Team
Customer Answer
Date: 03/27/2025

Complaint: 23099030

I am rejecting this response because:

Sincerely,

*********** ************
There was no corrective action mentioned regarding the property managers clear disregard and lack of professionalism ***** ******* has also had me and the other residents of my unit call the office for 10 hours within 2 hour increments simply to fix an A/C unit even after being informed i am a disabled veteran and it is taking a toll on my phyiscal health, she had implicitly threatend to throw my mail away as previously mentioned "if i got mail with someone elses name i'd throw it away" and has been utterly dismissive regarding the other issues her behaviour and rectification of such was not addressed and i will not be satisfied until action is taken regarding that, as far as the security team i spoke with my roomate who shared the same experience and the same officer wore a badge and made the same attempt to intimidate them in the residence and nothing to the best of my knowledge was done.
Business Response
Date: 03/31/2025
Dear ***********,

Thank you for taking the time to share your concerns. We take all resident feedback seriously and strive to address any issues in a professional and timely manner.

Mail ***********************start="239" data-end="242"> We understand your frustration regarding your mail delivery concerns. As we previously explained, property management does not have access to resident mailboxes due to federal postal regulations. While we understand the inconvenience of misdelivered mail, we encourage you to check with your neighbors or contact the **** for further assistance. At no point did management suggest or condone discarding mail, as we adhere to all legal and ethical mail-handling practices.

A/C ****************************start="744" data-end="747"> Our records indicate that your A/C issue was addressed on the same day it was reported. While the repair took longer than expected due to the unit being frozen, our maintenance team worked diligently to resolve the issue as quickly as possible. We regret any inconvenience this may have caused and appreciate your patience.

Security *****************start="1095" data-end="1098"> The security team on-site is contracted to monitor the property and ensure community policies are upheld. While they wear standard security uniforms and badges for identification purposes, they are not law enforcement officers, nor do we misrepresent them as such. Their role is to observe, report, and maintain a safe environment for all residents. If any interaction with security felt inappropriate, we encourage you to provide details so we may follow up with the security provider.

Solicitation/Business **************start="1619" data-end="1622"> We maintain a no-solicitation policy, and we do not authorize outside vendors to leave business cards on vehicles. However, we understand that unauthorized solicitations may occasionally occur. To address this, we will reiterate our policy to vendors and reinforce enforcement measures to minimize future occurrences.

We understand that you are seeking further action regarding management, and we take all concerns regarding professionalism seriously. If you would like to discuss this matter further, we invite you to contact our office directly so that we may work toward a resolution.
We appreciate your time and the opportunity to address your concerns.

Sincerely,

The Park at San ******* Management Team
Customer Answer
Date: 04/01/2025

Complaint: 23099030

I am rejecting this response because:

Sincerely,

*********** ************
I Am beyond dissatisfied, regarding the mail i have already reordered new plates although the property manager ***** ********* comments regarding the mail has yet to be addressed ***** ******* stated "if the resident three the mail away it's no big deal" where i then informed her by stating "that's a federal felony" she then proceeded to scream knowing i am a disabled veteran and immediately refraining from upholding any and all professionalism stating "if i received mail that wasn't mine or in my name at my address then i would throw it away" these statements that have not been addressed are not only indicative of improper mail handling procedures but threats as well, i would much prefer the BBB mediate the conversation due to the fact that when i contact the management office the claims are denied, not addressed and the more i convey, it seems the responses given are copied and pasted and to add further emphasis to the blatant lies which is what is being exhibited by denying the exsisting statements upon furthet research i noticed the property management team at the park at *********** has made false reviews on the site leaving 5 stars indicating theyre residents or future residents which is inappropriate, until there is corrective action in place and or reprimand for the lack of professionalism and blatant disregard for the residents then i will continue to be dissatified, as far as the solicitation i was told "you might wanna contact you lawyer" by ***** ******* upon asking for the footage to have proof provided that someone was solicting within the cameras view that has yet to be acknowledged either, i will reiterate though i will be more then **** to speak to the company with regards to these issues if BBB mediates and resolutions are present.

Thank you in advance

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