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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/18/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have Pool Troppers as the company who maintains my pool. On Monday 6/14 when the pool tech left, my pool was green. He didn't make any notes in the system about this. I called Pool troopers on 6/14 to let them know and they said a supervisor would come out I called them on 6/16 and got the same response. I called today 6/18 and was told the supervisor wouldn't be able to get to me until next week. I asked if they are going to fix my pool water color that is steadily getting greener and was not given a definitive answer. My next tech appointment is on 6/28. They tried to blame it on me that my pool has a leak. Not true, *** ***** fixed my pool leaks. They offered me a $30 credit today. They are paid $122.99 a month. It's not my fault they don't have enough techs or supervisors to service their customers. I want to complain about their service and I want a bigger refund for not being able to use my pool. I took better care of my pool before them. What am I paying them for?
Business response
07/06/2021
Business Response /* (1000, 5, 2021/06/21) */ Attempted to contact customer with a plan to resolve this issue. Left message. We have treated pool and scheduled a follow up. Also we have issued a credit for 1 full month of service $122.99 per the customers request. Our intent is to keep every pool swim safe regardless to staffing. We apologize that our client is dealing with this issue and will take care of the issue.Initial Complaint
05/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have weekly pool cleaning services and my pool has not been cleaned. I have called numerous times and no one has called me back I have been promised some will call me back but no one has. I've now been waiting 3 weeks for a call. I had hire another company to come clean my pool waiting for them but canceled because they said someone had came out and cleaned my pool when I got home it was still dirty.Business response
07/12/2021
Business Response /* (1000, 7, 2021/06/25) */ Mr Trump, We apologize for causing you frustration in regards to the service you have been receiving of recent. We have issued a credit to your account to cover the cleanings that were not completed to the standard we set. Your pool is being monitored by a supervisor in hopes of earning your trust back. Again we apologize for the inconsonant service that you received.
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