Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Account # ****** ************* did not meet the terms of their own contract by not scheduling our three-month service. At great expense I had to hire another pest control company to treat my home for an infestation of spiders and palmetto bugs. I contacted ************* and terminated the service due to their breach of contract. Bold is now charging me a $229 cancelation fee with late fees. Furthermore, Bold has been harassing me for payment and has now employed the aid of a debt collector. As resolution I want the cancellation fee and late fees dropped.
Business Response
Date: 11/05/2024
Hi *******,
Thank you for your feedback! I'm sorry to hear about this experience and we truly value it. We did waive the balance on the account and have forwarded your feedback to management. Again, we're sorry for your experience and hope to improve in the future.
Have a great day!
Bold Servicing
Customer Answer
Date: 11/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* **********Initial Complaint
Date:05/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I already paid for the first month installment and then immediately tried cancelling and now they are asking $229 to cancel it.At least they should inform this kind of malpractice when the sales man is trying to convince to sign up their service. Instead of providing quality and transparent services they are more focused on cheating. I am not asking any refund but just asking to waive the penalty charges of $229 to cancel the service.Business Response
Date: 05/20/2024
Hi ********,
Thank you for letting us be aware of this situation! I'm sorry about that experience with our sales representative, we do always send the agreement over outlining the the price, service month, and additional details like the early termination fee, by email after speaking with the sales rep. **** there any specific concerns going on with the service? I did see you had an additional service that you were experiencing pest activity, in which it can take multiple treatments to notice a full effect. Feel free to let us know as we do always appreciate hearing feedback from customers! I did speak with the account manager and have agreed to waive the early termination fee, and want to apologize for the experience so far. Feel free to reply here or call our office at ************** and ask for an account manager, if you have any further questions or concerns.
Thank you!
Bold Servicing
**************
Customer Answer
Date: 05/21/2024
Better Business Bureau:
As they were able to remove all the earlier termination charges, now no other support needed.
Sincerely,
***************************
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