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Business Profile

Pest Control Services

Haskell Termite & Pest Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amount Paid: $3,625 (Paid on 9/9/2024)Service Dates: 9/11/2024 - 9/14/2024 I am filing a complaint against Haskell Pest Control for property damage caused during the fumigation of my home due to their gross negligence in protecting my property and improper use of equipment.Failure to Protect Property:Haskell failed to take proper precautions to safeguard my homes exterior during the fumigation process. As a result, my gutters were crushed due to improper ladder placement, with no support provided while loading. There are several evenly spaced supports available that should have been used, but were ignored.Negligence with Equipment:Additionally, a worker carelessly used a ladder, causing visible scratches and further damage to the gutters. No protection was used between metal surfaces while carrying tents to the roof, resulting in additional scratches and damage to the exterior.Efforts to Resolve:Despite multiple attempts to contact Haskell, they have been unresponsive and have not accepted responsibility for the damage. I have submitted an estimate to repair the damaged area totaling $1,609.68.Requested Resolution:I seek full compensation for the necessary repairs to my property. The agreement signed by Haskell explicitly states they are not responsible for damages unless caused by gross negligence, which is clearly the case here.

    Business Response

    Date: 11/04/2024

    This response was taken verbally by BBB:

    The tenting of the home would not cause damage during the normal course of the work. There was not gross negligence on our part to cause the damage. In addition, the customer signed a release indicating that we are not responsible for any damages incurred. The release acknowledged that fumigation is heavy work by nature and gutters are specifically mentioned.


  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Haskell was hired to fumigate my home for termites and tented it in early Sept. Afterwards on 9/17, I emailed the company to report soffit and fascia damage from tenting and sent photos. They sent a company representative (****) to property to inspect damage and afterwards I spoke to **** on the phone where he confirmed that the damage was the result of this company's work and that he would take full responsibility for paying for repairs. He asked him to find a contractor to repair the work and that they would reimburse me. I did that and emailed the company with an estimate of repairs of $1,606. All of this is documented in provided email exchange. When probed for response, company stated in email that they were not responsible for damages and wouldn't reimburse me for the repairs.

    Business Response

    Date: 11/04/2024

    This response was taken verbally by BBB:

    The customer's home had pre-existing damages. The tenting of the home would not cause damage during the normal course of the work. There was not gross neglience on our part to cause the damage. In addition, the customer signed a release indicating that we are not responsible for any damages incurred.

    Customer Answer

    Date: 11/04/2024

     
    Complaint: 22431512

    I am rejecting this response because I spoke to your company representative who visited the site to review the damage after I called to complain. **** (at Haskell) confirmed with me on the phone that the damage was due to the Haskell team's installation, and that Haskell would take full responsibility for paying for the damage to be fixed. Haskell's stance on this topic only changed once they saw the cost for the repairs. 

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:05/22/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract to have our home tented for termites by Haskell Pest control. The home was tented April 24 while we were away. When the tent was removed on Wednesday April 26 a good bit of damage was discovered. We had just had the gutter replaced a couple weeks prior to getting the house tented so it was brand new. There are numerous dents all along the whole 52 feet of gutter. When I called and spoke to ***** she sounded accommodating and said she would pass the info on to the owner. I sent them a quote for the total cost of repairs but they refused to pay it. They said at first they would pay a part of it but never called back to let me know the check had been mailed. And I really think they should be responsible for the complete repair. We have a repair scheduled for week of June 1st to the 8h. I would like to be refunded the total amount of the repair.

    Business Response

    Date: 11/04/2024

    This response was taken verbally by BBB:

    The tenting of the home would not cause damage during the normal course of the work. There was not gross negligence on our part to cause the damage. In addition, the customer signed a release indicating that we are not responsible for any damages incurred. The release acknowledged that fumigation is heavy work by nature and gutters are specifically mentioned. In this case, we did provided the customer a goodwill $400 refund. 

    Customer Answer

    Date: 11/04/2024

     
    Complaint: 20087113

    I am rejecting this response because:
    The damaged gutters were brand new. They had been replaced just prior to our going north to visit family. The only work done on the house after us leaving was the tenting. Neighbors called and notified us that the winced the damage the day the tenting was removed. The full cost of the repair should have been received. 
    Sincerely,

    ***** ****

Haskell Termite & Pest Control is NOT a BBB Accredited Business.

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