We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pest Control Services

Chet's Termite & Pest Management, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been placed under a contract with Chets Pest Control that was initiated on 9/9/2024 for a year of pest control services without my consent. They used my signature from a ******** agreement for a contract I never reviewed, and now they claim they are required to perform services at my property for the next year. When I inquired about canceling the contract on 1/2/2025, they informed me it was not possible due to the agreement. However, I no longer reside at the property, and I never authorized or saw the contract before signing. I am requesting that they cancel the agreement immediately, void any remaining payments, and stop any future visits to my property.

    Business Response

    Date: 01/02/2025

    As stated in the consumer's report, he did not read the attached document prior to signing.  No consumer should ever sign an agreement they have not read the terms & length of agreement.

    We are very up front and clear about the agreement terms.  In fact, there are 5 places on the agreement (see attached agreement) that discuss the term and length of the agreement. We cannot force a consumer to read documents and the consumer certainly had the opportunity to view before signing.  

    We also provided an initial Action Plan (see attached), which also went over pricing and yearly cost.

    At this time, there are still 4 services left on the agreement, which consumer is welcome to pay $252 to satisfy the payment terms.  We are happy to provide service at this location until the final 4 services are complete.  Consumer stated he didn't live at location, but it was a rental with tenants since inception of the agreement 9/9/24.

     

    Customer Answer

    Date: 01/02/2025

     
    Complaint: 22756553

    I am rejecting this response because:

    Sincerely,

    ***** *******

Chet's Termite & Pest Management, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.