ComplaintsforViral Style, LLC

Online Retailer

Additional Complaint Information

Customer Complaint:

BBB has received complaints from customers complaining about delays in receiving orders from the business. From November 2014 to present, BBB has been in communication with Viral Style about its complaint activity and the efforts the business has taken to reduce its number of complaints.

Viral Style offers crowdfunded custom apparel. People can create an online campaign marketing custom apparel they have designed for others to purchase on Viral Style's website.

Customers that purchase apparel through one of these campaigns should understand that their orders will not be processed for printing until the campaign has ended or is fully funded. The campaign's end date is provided on Viral Style's website.

Viral Style discloses that domestic orders will arrive between 10-21 days AFTER the end of the campaign date, and international orders take 21-25 days.

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
08/29/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
After the US men's basketball team won the gold medal in this year's Olympics, I saw this amazing shirt they were wearing on a ************* and I rarely buy things on a whim, but figured I wanted to buy it. So I looked through the comments and found a post saying I could "buy the shirt here" or something along those lines. I went to the site, the shirt looked the same, and in good faith, I purchased the shirt, thinking it would be quality. Including taxes and shipping, I paid $28, which is not cheap for a t-shirt. I waited for a week to two weeks to get it, and when I finally got it, I took it out of the pack and was seriously let down.The design was small in the center of the shirt, as opposed to spread out across the shirt, the image itself was blurry, with a orange tone across the whole image, and faded in the center where it says USA Basketball. I usually just write these things off, but working in online retail myself, feel this is not how we would handle service with a customer. So I reached out to customer support, explaining my disappointment with the product, to which their support asked me to send pictures of the shirt I received. I sent the pictures, to which they said that it matches what they have on their site. (It didn't... I would check for this, but the page was taken down due to copyright violation). Either way, if you reply under a post where one shirt is shown, and you say you have it, you should have it.****, the person on support, then said to mail it back to him for a refund on the shirt and original shipping (not the cost to ship it to them). I know these shirts are cheap to make (especially of this quality), so he could easily provide the refund. It will take my time and money to mail it back to him, which I'm sure turns most people away. Feel scammed. Want my full refund back. Photos are proof of the poor quality I got, and I shouldn't have spend my money and time to get my money back.
Business response
09/12/2024
Hello,

The order(s) in question have been cancelled and refunded.

Please see the standard refund timeline below:
Credit/Debit Cards: 3-5 business days for your refund to post/clear (based on your bank or credit card's policy).
******* Will show immediately as "Refunded" but the refund, dispute, or claim may take 3-5 business days to post due to the ****** Review process.

Thank you and have a great day!
Customer response
09/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I appreciate them providing the refund.
Sincerely,

*****
Initial Complaint
07/15/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June 8 I ordered a custom t shirt. After questioning company several times, and being charged immediately after placing the order ($32) I was told it was shipped on June 27. I was given a tracking number. When nothing was received by July 11, I contacted them they told me, actually it wasnt made yet or shipped. I have asked for a refund but have heard nothing. I have also contacted my credit card company to try to get my money back.
Business response
07/25/2024
Hello,

Not only did we complete the delivery, but we also refunded the order via PayPal disputes.

Tracking: ****************************************************************************************
Initial Complaint
07/10/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Ordered a tee shirt from this business on 6/21/24.Credit card transaction of $31.94 was posted to my account on the same day.Never received confirmation of purchase.Contacted business by email and received response requesting order number which I dont have due to not receiving confirmation email.I have sent numerous emails with no reply from their end.
Business response
07/17/2024
Hello,

Sorry about this, we have not received any emails about this issue. For future reference our support email is ********************************

The tracking for this order shows the order will be delivered very soon: ****************************************************************************************
Customer response
07/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
07/10/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On June 6, 2024, I ordered 2 Def Leopard Summer 2024 Concert Tour t-shirts. One mens XL and one womans large for a total of $74.84. I received the womans t-shirt but not the mens. I have reached out to the company twice by their email on line support and once to the company phone line. I have never received any contact back from them. I would like either the mens t-shirt or a refund. The refund for the one shirt is $35.90. $30.95 for the shirt and $4.95 for shipping. Each t-shirt was charged $4.95 to ship.
Business response
07/17/2024
Hello,

I have checked up on the status of the shipment and it shows it has been delivered: *********************************************************************************************************

Sorry for the lapse in communication, we are using a new courier and there was a few days where tracking numbers were not sent out. This problem has been fixed now, sorry again!
Customer response
07/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
07/03/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed an order with Viralstyle back in May for 3 t-shirts that cost almost $140 and I have not received them nor do the tracking numbers with *** work order number is VSREFWG1XMZNP please send my order or reimburse my money.
Business response
07/25/2024
Hello,

I see your order was dropped off at the courier but has not moved in quite some time. I will fully refund your order at once, it may still end up shipping but if it does please just enjoy the free shirts.
Initial Complaint
07/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I run an Etsy print on demand business. I use Viralstyles as my fulfillment manufacturer. I have been having issues with orders, not going out on time, and orders being past due. I tried to email and no one responds. I tried to call, and you cant get through. I leave my phone number and, no one calls back. I am not sure how to get a hold of anybody at this point. But this is affecting my business. And I am not sure what to do. There is no way to get a hold of anybody at this company. I am wondering why all of these orders are not going out on time, and why production has suddenly gotten so slow. I need answers immediately.
Business response
07/25/2024
Hello,

I see you may have gotten some confusing replies from our customer service because they mistakenly thought you were the customer. Please email specifically ************************************** for inquiries related to client support.
Customer response
07/29/2024

Complaint: 21933652

I am rejecting this response because:
this response is an absolute lie. I have gone back-and-forth via email and explained numerous times that I am a seller. I have gotten terrible responses from customer support. None of your orders are going out on time, everything is overdue. There is a phone number for this company that goes straight to voicemail, I have left voicemails every day, and no one ever calls back. This company is an absolute joke, a complete fraud.

Sincerely,

*****************************
Business response
08/05/2024
Hello,

You mention you cannot contact anyone including client support, but I asked the person who manages the client support email and he sent me a photo of your latest conversation where he is replying to you and providing you with refunds. I am sorry during this last month we did have unreasonable delays in printing, but we were making a massive change to our fulfillment process to prepare for the end of the year. From this point on our fulfillment time should go back to normal if not even better than before.
Initial Complaint
07/02/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The company is selling direct knock-offs of our proprietary design.As you can see, this is directly from our site (we only sell this DTC): **************************************************** This is what they are selling (including our brand name in the design):***************************************************** They need to take this down immediately.
Business response
07/09/2024
Hello and thank you for contacting us regarding your claim of intellectual property infringement. So that we may properly address this claim, please provide the information listed below, as stated in our Intellectual Property Complaint Policy:

A physical or electronic signature of a person authorized to act on behalf of the owner of the intellectual property that you allege is being infringed;
The *** to the campaign(s) used in connection with the sale of the allegedly infringing merchandise;
Identification of the copyright, trademark, or other rights that allegedly have been infringed, including proof of ownership (such as copies of existing trademark or copyright registrations);
Your full name, address, telephone number(s), and email address(es);
A statement that you have a good-faith belief that use of the material in the *** submitted is unauthorized by the rights owner, or its licensee, and such use amounts to infringement under federal or state law; and
A statement, under penalty of perjury, that the information in the notification is complete and accurate and that you are authorized to act on behalf of the owner of the intellectual property or other right that is allegedly infringed.

Once this information is compiled please send it to ****************************** and we will work with you to remedy the issues.
Initial Complaint
06/17/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ordered tee shirt on 5/20/24.order #VSREF8N0J23X8 today is 6/15/24 I have not gotten my shirt.tracking label created 6/7/24. 8 days ago.usps shows they do not have order still waiting.they take my money fast.and I get nothing.i want my shirt or refund .I think I've waited long enough.
Business response
06/24/2024
Hello,

According to the tracking on your order this item has been delivered - ****************************************************************************************
Initial Complaint
05/31/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a t shirt from Viralstyle on May 2nd, 2024 and received an email from them on May 16th stating that it was shipped and was given a **** tracking number. I checked the status of my order with **** and it said that the shipping label was created. As of today, May 31st, it still says shipping label created, waiting on item. I contacted Viralstyle earlier this week by email and told them that I wanted a refund and was told that it was shipped and that probably wasn't scanned and I could not get a refund. They said that after I received the item that I could return it for a refund, but I am pretty sure that I won't receive the item, especially after reading the complaints that have been filed against them with the BBB.
Business response
06/10/2024
Hello ****,
I have fully refunded your order and you will be receiving an email at ************************* with the confirmation of the refund. I am sorry about your package not moving, we really did believe it would move as we have seen this type of issue resolve itself before. Thanks for reaching out again and letting us know it did not work out.

********************************************
VSREFPD50ELRP
Customer response
06/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
05/28/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 5/22/2024 I saw 2 charges on my debit card for a purchase that I never made. It was invoiced 5/21/2024 I am hospitalized and couldn't have made the purchase. I've never heard of ************************** at all. Their invoice online was different from the above from my bank account. They have been impossible to reach and don't answer E-mails. I don't even know what I was charged for this is theft from a disabled senior citizen. Totally criminal to steal from my bank account I have no idea how they obtained my information a they have multiple addresses and phone numbers. US Bank has launched an investigation in their ****************
Business response
06/06/2024
Hello,

We received an email from *********************** using the email address ********************** on May 24th which we replied to on the same day. We have already refunded both of the orders he placed with us.

Email: *******************************
Proof of refund: *******************************

You can also view our track order page using the Order ID *************
********************************************

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ComplaintsforViral Style, LLC

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