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Business Profile

Online Retailer

Sugar Baby Feminine Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Sugar Baby Feminine Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sugar Baby Feminine Care has 2 locations, listed below.

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    Customer Complaints Summary

    • 166 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/22/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered their tumeric kit weeks ago and never received an order number (though I received a confirmation email) and never received my package. After weeks of no response, I sent an email to their customer report and received a reply with unprofessional emojis indicating that my order was taking longer than expected and provided an order number. The number they provided doesnt exist as I checked the order number on their system. This company is a fraud. I want my money back and I want this company to stop defrauding people.

    • Initial Complaint

      Date:01/22/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased items from their website on December 9, 2023. I have yet to receive an order number, tracking number or the items purchased. I will be starting a small claims case in my state (NY) against them. Ive emailed them several times to no avail and its just disgusting. Ive received no response, just emails regarding sales and purchasing more items, smh. At this point its the principle. ******** and Instagram are inundated with ads by this company and they are ripping people off. Maybe if they get judgements against them in multiple states itll be enough for a class action lawsuit or criminal/civil judgement against this company. I love supporting small businesses but enough is ENOUGH!

    • Initial Complaint

      Date:01/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 12/27/2023. Ive emailed several times. No response at all. No response to DMs either.

    • Initial Complaint

      Date:01/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on December 21st 2023 and still have not received my order. Many people have posted the same complaint on their social media pages. I have emailed the company and requested a refund but no response.

    • Initial Complaint

      Date:01/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This website is taking money from customers and never sending the products /order. They refuse to refund the money or provide customer service and give the run around and will not give an explanation why whey will not refund your money. They are a fraudulent website taking money from people. The same claims are being made from all their customers on their public social media sites ********* /instagram / TikTok ) . No one has received there orders . They are just taking money from people . They refuse to provide me a refund for the money I paid for the order I never received despite me asking for one multiple times and and they just say the order is delayed . They told me the item was out of stock and it would be shipped once it was in stock . I repeatedly asked for a refund because I do not want to wait for a product I am never receiving . I ordered this dec of last year as many of people did according to comments on social media and they havent received orders yet either . But they just keep giving me excuses about the product still coming . A legitimate company refunds you if you never receive your order . They are a fraudulent website

    • Initial Complaint

      Date:01/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order # ***** 3 items for skin care placed 12/19/23 Items were never received, no contact with the company ever since.Emails have been sent, no response was received.

    • Initial Complaint

      Date:01/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to purchase their product Glow Up Pads on two separate occasions. The first time on 12/8/23 order # ***** as of today I still haven't received my order. I placed another order a week later order # ***** and have not received that one as well. Each time I inquire about my orders I get the run around. I have requested a refund and no one has replied. I have reached out to them via social media, email, and live chat. I have told them I don't even want the product due to the delay, I just want to be refunded my money back.

    • Initial Complaint

      Date:01/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 29th 2023 I purchased buy one get one free Turmeric Kojic skin pads in the amount of $45 with taxes and shipping and have not received my order not my requested refund as of today, January 17th 2023. This scam of a business do not promptly respond to emails if they do at all. This is NOT a business at all but is set up to look like a legitimate online business. These theives need to be prosecuted and sent to jail.

    • Initial Complaint

      Date:01/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraudulent company who takes money doesnt provide order numbers, tracking or replies to emails. I failed to read trust pilot reviews from tons of people who have been scammed from this brand prior to placing the order and now am forced to dispute charges with my bank. How is this company allowed to exist without being investigated?

    • Initial Complaint

      Date:01/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 11/25/2023, I emailed them on 11/30/2023 to find out when my order would ship and I was informed that my order would ship within 10 business days of my order date. On the 10th business day 12/8/2023, I emailed them again asking the status of my order and the reply stated due to the holiday there were some shipping delays. On 12/26/2023 they created a pre-shipping label to provide me a tracking number however the package was never sent to the post office. I have emailed constantly as well as messaging the company's Instagram page expressing how I wanted a refund and the order to be cancelled. It is now 1/16/2024, I have not received a refund or a response to my emails, and the package still has not been taking to a post office for delivery. Tracking number **********************. I have also tried calling the number that is listed on the website and that is not a working number.

    Sugar Baby Feminine Care is NOT a BBB Accredited Business.

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