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Business Profile

Online Retailer

Smooth Glide

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Smooth Glide epilator on Jan 10, 2023, and received it on Feb 8, 2023. This item doesn't work as advertised at all - it does not "provide smooth skin". It even came out the packaging not working and I had to replace the batteries. I am extremely disappointed in the product! There is also an 100% guaranteed satisfaction advertisement, or return for a full refund. I have emailed the company two times, and have not heard back from them. I would like a refund of $64.98 on the product.

  • Initial Complaint

    Date:02/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Smooth Glide online on 8/30/22 and paid $64.98. It worked twice but I had to keep going over the area. After that the Smooth Glide stopped when it hit a hair! I changed the batteries but it constantly stops when it hits a hair! This product is clearly defective and I ask to be reimbursed in full. Thank you for your consideration. ***************************** ************************************************************************** *************

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 of them. They don't work. It says money back no questions asked but I called and was hung up on. Sent emails no reply took 2 months to receive. I tried to use it and it made me bleed and did not remove any hair but I have a scar and a small mole that is now bleeding.

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    27.12.2022

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $25 for shipping when I requested the $4.95 shipping fee. I cannot reach anybody by phone, still have not received order. I want to cancel but there's no way to do so. My order #SG92359.

  • Initial Complaint

    Date:02/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on january 12 i purchased smoothglide epilator and not received it and cannot get in touch with anyone on line or by phone no. ************ which seems to be no longer in service my order no. IsSG90141 emailis **********************************

  • Initial Complaint

    Date:10/25/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #SG80991 Ordered Two smooth glide epilators. After receiving them found one not to be working right. They are very cheaply made but look cute. It wasnt taking the hair out so I tried the outher one and its doing the same it just seams to break the hair no matter how you use it it still wont work right Ive been trying this for three weeks and it does not work like they say. So Ive been trying to get a refund but all they told me was how to use it. *** tried everything with these things and they just dont work. They guarantee money back if not satisfied and Im not satisfied with this product. When you pay a good price for something it should work the way they claim it does. This doesnt.

  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please accept this complaint as a warning to all consumers. I purchased a Smooth Glide which never worked once. From the number of complaints, I would suggest that it is time The Attorney General investigate. This poor practice makes consumers distrust on-line ordering.SG77058 Hello, I bought new batteries to make certain my newly purchased Smooth Glide isnt dead due to batteries. I have not been able to use at all. The product will not turn on. What should I do? Very disappointed.As a small business, we pride ourselves on our excellent customer service. To make things right, weve gone ahead and refunded you 50% of the SmoothGlide product you have purchased. Refunds may reflect within 3 to 10 business days depending on your bank institution.Hello once moreI. I dont want to walk away from representing your product in a favorable way without asking one question. I owned my business for years so I understand product failure. Since your product was bought in good faith that it was not a lemon, why were you not willing to replace a faulty product you sold 100%? Just curious. Why should your customer suffer financial loss due to your faulty product. I paid $64.98 Please explain so I can speak well of your product in the future. Thank you.

    Business Response

    Date: 10/18/2022

    Hi *****,

    On behalf of our company, I want to apologize for sending you a defective item.

    Our team tries to implement effective quality control for our products, but we failed this time, and we regret that your product slipped past our quality measures. I realize it was frustrating for you and Im very sorry.

    In order to make things right I've gone ahead and refunded you for the remaining amount of your product purchase.

    Thank you for your patience.

    Customer Answer

    Date: 10/20/2022

     
    Complaint: 18231398

    I am rejecting this response because:
    As of this date, I have only received $29.99 into my bank account. That is not the amount owed.
    Sincerely,

    *************************

    Business Response

    Date: 11/23/2023

    Hello *****, 

    As checked, the system indicated that we already have refunded you. You should see a refund in your account within **** business days, depending on your bank. Let us know if you have any other concerns. Were a small U.S. based company and we pride ourselves on our excellent customer service.


  • Initial Complaint

    Date:10/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Smooth Glide Epilator, Order SG81738, received it, followed the instructions exactly as stated and found that this product simply does not do what is advertised. I paid $69.18 total including sales tax. I've contacted the company via ************************************** 3 times attempting return due to dissatisfaction, and all I receive are spam emails trying to sell me other products. I think this company is a scam. I would like resolution.

    Business Response

    Date: 10/18/2022

    Hi *****,

     

    As checked, the system indicated that we already have refunded you. You should see a refund in your account within **** business days after the day you've been refunded which was on 10/14/22, depending on your bank. Let us know if you have any other concerns. Were a small U.S. based company and we pride ourselves on our excellent customer service.

    Have a good day!

    Customer Answer

    Date: 10/18/2022

     
    Complaint: 18222220

    I am rejecting this response until I see at the actual credit on my credit card, I'm not closing out this case. I emailed 3 times and got return emails trying to sell me other products. My initial contact was 6 days ago. It wasn't until I contacted the BBB that any action took place, 2 days later. I have no confidence in this company. I run a small business too but I don't run people around when they contact me. 

    Sincerely,

    ***********************

    Business Response

    Date: 10/24/2022

    Hi *****,

     

    Please let us know once you've received your refund within 10 banking days. Please note that some banks may take up to 21 days before posting the refund to your account. Unfortunately, we do not have control over this. Rest assured, this has been taken care of.

    Good day!

    Customer Answer

    Date: 10/26/2022

     
    Complaint: 18222220

    I am rejecting this response because: I have still not received the refund, it has been 12 days since I made contact with the manufacturer. I will attempt contact with them. 

    Sincerely,

    ***********************

Smooth Glide is NOT a BBB Accredited Business.

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