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Business Profile

Online Retailer

Infinity Hoop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Infinity Hoop's headquarters and its corporate-owned locations. To view all corporate locations, see

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Infinity Hoop has 2 locations, listed below.

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    Customer Complaints Summary

    • 179 total complaints in the last 3 years.
    • 64 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted Infinity Hoop customer service over five times to obtain an email address for returning my hoop for a full refund, but I have yet to receive a response. I am still within the return timeframe. I have also called and left my contact information several times, as no one answers the phone. This situation is frustrating.

      Business Response

      Date: 07/21/2025

      I apologize for the delayed response to the customer. We have already sent the return informationplease see the attached email for reference.


      Feel free to contact me again if you have any other requests.


      You can review our refund and return policy at the link below:


      *************************************************************

    • Initial Complaint

      Date:07/21/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I ordered my infinity hoop, they were supposed to send me an extra four links so I could expand it to fit my waist size. However,when I got my infinity hoop, those four links were not in there. I ordered 32 links. I only received 28.I have emailed the company at least four or five times asking for them to fix my issue and send me the four links. I paid the$20 extra for however they have never responded. Other than telling me they will look into the issue.

      Customer Answer

      Date: 08/04/2025

      I heard from infinity hoop, however it wasnt in the sense of them actually responding to me. It was them just sending me the thing that I was missing without them actually telling me that they were doing so I consider their customer service, extremely inconsiderate, rude, and just plain, not helpful ..when you have a customer to contact you about help you should respond to their concern not just send them what they asked for especially when they continue to contact you about that concern..

    • Initial Complaint

      Date:07/18/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on June 17, 2025, and after reading reviews of the company, successfully cancelled the order within one hour. One month later on July 17, 2025, my bank account was debited for $19.99 for a recurring transaction. I immediately emailed the company and told them to cancel this transaction and that I did not place the order. I received an automated email saying my email had been received, and I would be hearing from them. I sent another email several hours later, and I still have not received a response from the company. The complaints of recurring charges are what convinced me to cancel my original order.

      Customer Answer

      Date: 07/31/2025

      On 7/24/25, I received a refund of $19.99 from Infinity Hoop.
      Thank you for your assistance

    • Initial Complaint

      Date:07/18/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order back in May of 2025. My order consisted of the infinity hoop plus size with 2 bottles of the *** supplements. The belt was supposed to include the free sweat band as well. My order came and my order was missing the sweatbelt and they sent the wrong supplements. Instead of *** I got Berberine. The only way to contact the company is through email. They have no other means of customer service that I can see. I emailed the company with my order number and pictures of what I received. It took them almost a month to reply back telling me they are sorry that my email went into their spam folder and asked if my concerns were addressed I said no and explained again what had happened. Took them almost 2 more weeks to respond again, asking me if my issues were addressed. I said no and responded back again with pictures. Why would you keep asking me if my issues were addressed when you are the only person in customer service speaking to me? Obviously you would have to fix the issue as that is your job. It has now been 2 months and nothing has been resolved. This is the worst business I have ever encountered and I urge everyone to never buy from them. I did NOT get what was advertised and I either want a refund of the $123.02 that I spent, or the correct products to be replaced. 2 months and still nothing, that is ridiculous. Infinity Hoop, you should be ashamed as a company!

    • Initial Complaint

      Date:07/16/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,I made an order from infinity hoop for hoop and cream and belt on 13/5/2025 Order #****** Till now no one contacted me for delivery iand i sent endless support requests on mail and no help at all .I want refund of my moneyy pleasee

    • Initial Complaint

      Date:07/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to reach out service department multiple in order to ask about a return and to also ask about why I never received a link to set up my account with their community. I have paid for all of this. I am still paying for this product and I still dont have all of the product that waspromised to me when I when I purchased their customer service line is horrible at getting back to anybody via email and trying to get a hold of somebody is a nightmare as well I would never recommend this company ever again based off of just the horrible customer service. I want my access to what I paid for and wanted to know why know one would get back to me on a extension return since it was purchased and I actually didnt need it

    • Initial Complaint

      Date:07/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My infinity hoop was delivered on 7/7. I emailed that day to request return. Emailed again on the 9th, 14th and 15th. I called. Their phone number says to email and you will get a response within 24 hours. ************ is the number I called. I called on the 11th and the 14th. I have received no response.

    • Initial Complaint

      Date:07/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried many times to contact company through email and phone calls they never returned email with answer only a satisfaction servay. This was purchased on 6/30/25 I have included a screenshot of them sending survay not answers

    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged this morning for 2 orders of the infinity hoop community subscription which I did not order. I have an email confirmation with and order number but again I did not place the order. My email was delivered at 1:40am this morning and I was sound asleep in my bed so I could not have placed the order. They charged me $42.38 and I need a refund I have reached out to the company but have not heard back yet.

      Business Response

      Date: 07/15/2025

      The subscription was already cancelled. We won't charge the customer again for it. We already refunded the money of the order ******. You can see in the attachments the information of the refund.

      Contact us again if you have another request

    • Initial Complaint

      Date:07/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/3/25 charged $19.99 for training videos I did not order.Tried calling multiple times only response is a recording to email them. Sent first email on 7/9/25 with no response. Sent email on 7/11. Not expecting a response after reading comments online where this is happening to multiple people

      Business Response

      Date: 07/13/2025

      The customer creataed a subscription when she made the purchase of the order ******. The subscription was already cancelled. We won't charge again for it to the customer. You can see the log in of the subscription in the attachments.

       

      Contact us again for any request.

    Infinity Hoop is NOT a BBB Accredited Business.

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