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Business Profile

Online Retailer

Her Fantasy Box LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for the Her Fantasy Box . The Everything Bundle on TikTok Shop. The order total was $122.35. When the package arrived, 6 of the 14 items were missing. Additionally, 3 body oils arrived unsealed and had leaked throughout the box. This is not only a fulfillment issue but a serious health and safety concern due to hygiene contamination.I submitted photo proof and a detailed report through TikToks platform. Despite this, my refund request was automatically denied by a bot with no human investigation and no follow-up from the seller. TikTok then closed the case entirely and did not give me the opportunity to return the item or receive a refund.I have now submitted multiple formal complaints through the app and requested escalation to a supervisor or compliance officer, but I have received no meaningful response.This is unacceptable. The company violated its own buyer protection policy, failed to provide a safe product, and did not allow a fair resolution. I am requesting a full refund of $122.35 or for the case to be reopened and properly reviewed by a human representative. If this issue is not resolved, I will escalate this further to Consumer Protection Authorities and other platforms.

  • Initial Complaint

    Date:06/23/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on June 7, 2025 and received a text on June 9, 2025 that my package was on the way. Its now June 21, 2025 and I still havent received my package. It was shipped with 5-7 day free standard delivery. I emailed the business on June 18, **************************************************************************************************************** cant be delivered. The business responded by saying the package is still in transit and provided the tracking number again. Looking at the tracking information, my package has been processed into and out of my city four times ( June 12, 13, 14, and 19). It originated in *******, went to ********, then ******* (my location), then *******, back to *******, then *******, then ******* again, and now is in *********.

    Customer Answer

    Date: 07/07/2025

    Im emailing in reference to my complaint #******** with Her Fantasy Box. I havent received any further communication from them; however, I received my package.

  • Initial Complaint

    Date:03/31/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on February 24, 2025 with 5-7 day shipping waited 3 weeks and notified the company that I hadnt received my order. The only thing wrong with the address was the zip code so I sent the correct address over multiple times and they closed out the conversation without any attempt to make it right.

  • Initial Complaint

    Date:12/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 28, 2024 I placed an order with Her Fantasy Box for ******. December 3 I received the email saying my order was canceled due to Them issuing me tracking information for a package that they had not given to the delivering facility. December 7, I reached out regarding order because I had Tracking information, but it said they had not received my order. We had Constant & consistent communication until December 8th. December 10th I reached back out stating if I cannot be compensated for the lack of communication, the incorrect tracking information and the delay for my delivery I would like a refund. Her fantasy proceeded to ignore me and still process my order so I am now seeking a refund and for the company to pay for the return of their products to their business. As I stated December 10th & 11th if they were not going to compensate me as they claim they wanted to in the email but they could just cancel my entire order and refund my money. I was told on December 10 that options for compensation would be reviewed, they could care less to reach back out to me regarding my compensation, but they definitely reached out to me once they processed my order. December 20 they proceeded to process my order anyway, and contact me afterwards. action showing purposely refusing to provide me a refund and still refuse to compensate for mismanagement. After I constantly asked what they would do. They did not promise anything but only stated they wish they could make it better. They were just telling me lies to keep my money.

  • Initial Complaint

    Date:12/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for some Christmas gifts on November *******. I have not received my products. I have called and called and waited on the phone to no one answering for over 20 minutes. I have sent them an email and no response. There have been 2 **** shipping label created and 1 canceled by said company and the last 1 was created days ago and still shows it is in ********************. I have no other way to contact them. I am about to leave to go to ******* for a few months and I really wanted the Christmas gifts.

  • Initial Complaint

    Date:12/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 11/28 i placed on order to this company and on 12/03 they emailed me saying it was delivered i forgot that they told me it was delivered but i remembered on 12/05 and i checked around my house because if something was delivered to my house one of my family members would take it inside the day it was delivered if im not around to get the package myself of course but nobody had seen it or picked it up from outside or anything i also checked my mailbox and nothing. so i email them that same day and they respond saying they can send me a one time reshipment and im like okay but then on the 8th i realize i dont have any tracking info on my package thats going to be reshipped so i email again and ask for the info and they stop responding and i tried to get in contact with them for a whole week and still nothing. so i called the customer service number and they said the wait time would be 1-5 minutes i was on the phone waiting for **************************************************************************************************************************** it was delivered and to check around my neighborhood to see if somebody else got it just not being very helpful at all with my situation and still ignoring my refund requests and info about my tracking details for a possible but not very likely reshipment that is heading my way. there was also no proof of delivery in the app or elsewhere like no picture of the package or anything.

  • Initial Complaint

    Date:12/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I maid a purchase on 11/25/24its now 12/12/2024. I sent an email after receiving an email saying my order was on the way 12/03/2024 and 12/7/24 the courier still hadnt picked up the item. I get a rely back that said your order is on the way. I called to discuss this the lady was rude and just lied through this entire process I reached back out through email and was assured it was on its way I asked for the order to be cancelled because I wasnt going to be home for delivery. This company has taken my money and I have not received my order this is crazy why does it take all this time

  • Initial Complaint

    Date:12/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from here through tik tok on 11/25. Package says it was delivered on 12/2 into my mailbox. There was no package in my mailbox. There is no way the package can even fit in my apartment mailbox. The company does not want to refund my $7.88 refund and the $9 coupon used. I even asked for a replacement which they refused to sent. I want my money back as this clearly is a scam. They need to make it right & refund me.

  • Initial Complaint

    Date:10/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here's a revised version with 615 characters removed, focusing on the key points:On May 20, 2024, I placed an order (#******) with Her Fantasy Box via their official website for 3 sets of "Slippery Elm Bark Vaginal Moisturizer Capsule - 3 pk," totaling 9 units. I subscribed for regular deliveries. On May 29, I received the first shipment of 9 units.On May 30, I received an SMS notification, and shortly after, a second shipment arrived, bringing the total to 18 units. However, my account only reflects the purchase of the initial 9 units, and I haven't received any invoices or receipts for either shipment.I contacted the company for formal documentation, but they refused to provide any documents aside from the order details available in my account. Florida law under Chapter 501 requires an official receipt for purchases.I was informed the second shipment was a mistake and no charge was made. Despite my offer to pay for the additional units, I was denied formal documentation. I have two TFL RETURNS documents with shipment details, but no *********** attempts to get formal documentation through phone and email were ignored. Therefore, I am filing this complaint for their refusal to provide the necessary receipts, which is a violation of my rights under Florida consumer protection laws. As a consumer, I had no way of knowing the second shipment was a mistake since I received a confirmation message prior to its arrival.

  • Initial Complaint

    Date:10/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Her Fantasy Box is a line of feminine hygiene products. I never opened the package. I canceled the order almost immediately after I made the purchase because I realized they would be charging my card every month and I don't not know or agree to that. I never wanted the packed to reach my door because I already canceled the subscription. Now that I have the package I cannot return it because the company does not provide a return shipping label and when I went to the *** store today they could not find the address. I already went to ***** ground last week and they said they do not print out labels because they're a third party. I want my money back.

Her Fantasy Box LLC is NOT a BBB Accredited Business.

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