Reviews

Review Details

• Review fromRobin C.

  Date: 02/01/2025

  1 star
  Horrible company to work with order my device on 1/20/25 pay more for faster shipping and found out on 1/24/25 it wouldn't come tell 1/30/25. I order another device on 1/24/25 and got it the next day. I have try over and over again to return the item after I received it the following week. But they have refused to let me know how to return it. My note to anybody is don't deal with this company. I guess I am going to have to put a dispute with my credit card company. Also get the XP-22 SONIC BARK DETERRENTS from amazon for a 3rd of the price. My opinion is this is a scam company don't walk from this company run as fast as you can. ***** *******

  Barks No More

  Date: 02/04/2025

  Thank you for bringing your concerns to our attention, and we sincerely apologize for the frustration and inconvenience you've experienced. We understand how disappointing it can be when expectations are not met, and we regret that our communication regarding your return was not clearer.

  
  

  Upon reviewing your order and account, I can confirm that your return request was processed on 02/03/2025. The *** number (***#: *******) was sent to your email to help facilitate the return. Additionally, we refunded the extra items as per your request, and a refund of $56.73 was issued on 01/20/2025.

  
  

  We sincerely regret that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. If you have any further questions or need additional assistance, please feel free to reach out, and we'll ensure everything is handled promptly.

  
  

  Thank you for your understanding.

  Robin C.

  Date: 02/05/2025

  Thank you for your help! I didn't get it all back but some better than nothing I just thought people should know about if you return you don't get all your money back and you have to pay shipping cost. Thank you so much.

• Review fromKathy R

  Date: 01/28/2025

  1 star
  Garbage and cannot contact this place to return the products what a waste of money and I am still getting charges on my credit card for these, they do not work and th battery covers do not stay on ?? dont waste your money

  Barks No More

  Date: 01/28/2025

  
  Thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced with Barks No More  and the difficulty reaching us. We completely understand your concerns and regret that the product did not meet your expectations.

  We want to assure you that we are transparent with our return policy, which is outlined on our website. If you'd like to return the product, we are here to assist you through the process. Please dont hesitate to contact us directly, and we will ensure everything is handled smoothly.

  Regarding the charges on your credit card, after reviewing your order, we see that it was a one-time payment with no recurring charges added. The extra charge you noticed was for an additional unit of "Barks No More" that was added to your initial order. If you have any further questions about your charges, please feel free to reach out, and well be happy to assist.

  Additionally, if you're having trouble with the battery covers or the product's functionality, we would be happy to provide extra tips on how to use the unit effectively. Please contact us directly, and well gladly assist with troubleshooting.

  Again, we apologize for the inconvenience and appreciate your understanding. We're here to help and make things right for you.

• Review fromJ. S.

  Date: 01/24/2025

  1 star
  Customer Experience with Barks No More A Cautionary Tale In my quest to solve incessant barking, I purchased the "Barks No More" device, hoping it would provide relief. Unfortunately, I never had the chance to test its efficacy as I never opened the package. My initial attempt to buy just one unit a year ago was marred by their app doubling my order during checkout. I tried to cancel the extra order immediately, but it was unsuccessful. My efforts to get a Return Merchandise Authorization (RMA) began that evening, but I received no response. After some digging, I discovered their address in Wyoming on their website and sent both items back via signature delivery. Although the items were delivered and I had proof of receipt, I never heard back from them or received my refund. Adding to my frustration, ordering from them automatically added me to their contact list, leading to various product advertisements. They flooded my inbox despite my attempts to block and unsubscribe from their emails. One email claimed I had a $40 credit, which prompted me to give them another chance. I ordered another device, believing the credit would cover most of the cost, excluding some shipping fees. To my dismay, the credit covered nothing. This was just the start of numerous unmet promises. It took 16 emails over two months, most of which went unanswered, to finally receive the RMA. However, contrary to their promise, no shipping label was included. I paid for the shipping with a return receipt to ensure they received it. Eventually, I received a refund, heavily reduced by an exorbitant restocking fee and an unjustified shipping fee. Based on my experience, I strongly suggest anyone considering doing business with Barks No More delete their information and stay as far away from them as possible. BTW - I gave one star because I had to pick something.
  
  
  
  
  

  Barks No More

  Date: 01/25/2025

  Thank you for sharing your detailed feedback with us. We are truly sorry to hear about your experience with Barks No More, and we sincerely regret that it did not meet your expectations. We want to address several of the points you raised in your review to help clarify our policies and the situation.
  
  First, we want to reassure you that we cannot automatically add anyone to our contact list. The information we use to process orders is solely based on the data provided during checkout. In your case, our records indicate that your payment was made via PayPal, and as part of that transaction, your PayPal shipping address was automatically linked to your order. This is a standard procedure for PayPal transactions, and we are transparent about this during the checkout process.
  
  Regarding your return experience, we apologize for the delays you encountered. We understand your frustration, and we always strive to provide timely responses. Our return policy is clearly outlined on our website, and we are transparent about any associated fees, such as restocking and shipping charges. We recognize that these fees can be disappointing, but they are necessary for us to cover the costs involved in processing returns.
  
  We genuinely appreciate your feedback as it helps us improve our service, and we will be reviewing our internal processes to ensure that these issues are addressed moving forward. We sincerely apologize for the inconvenience this has caused and regret that we were unable to meet your expectations.
  
  If you have any further questions or would like additional assistance, please don’t hesitate to reach out to our customer support team directly.

  J. S.

  Date: 02/06/2025

  I read your policy on returning items and did see the "restocking fee" and "return shipping fee" BUT when you sent me the *** to return the item you did not include a shipping label for the return, I had to pay for that. You ripped my off for that fee.I think your business practices are some of the worse I have ever ran across, and I would strongly suggest to anyone thinking about purchasing anything from you to immediately close out the window they are looking at and get as far away from your site as possible. Since this all began, I have seen similar items several different places for less money than you are charging, but I don't know if their practices are any better than yours.

• Review fromHolly C

  Date: 01/21/2025

  1 star
  The product did not work. However when I sent it back, with it all neatly packaged, I noticed I never got my refund. I emailed and they said I could only use for credit against another product. Let me understand this ..the product didnt work but I was welcome to call back and buy another similar product that wouldnt work .. am I the only person who thinks that is a terrible policy. So, buyer beware. I did order another product from another company which has worked wonderfully. I would never buy from this company again.

  Barks No More

  Date: 01/25/2025

  Thank you for sharing your feedback. We truly regret that your experience with Barks No More did not meet your expectations. While most of our customers have found success with Barks No More, we understand that every situation is unique, and we sincerely apologize for the inconvenience you have encountered.
  
  As outlined in our return policy, which is transparently provided on our website, we offer refund for returned products. However, we completely understand your frustration with this policy, especially if the product did not meet your expectations.
  
  Upon reviewing our records, we were unable to locate an order under your name or email address. It’s possible that your purchase was made under a different email or name. We encourage you to reach out to us directly with more details about your order so that we can further investigate and assist you in resolving this matter.
  
  Once again, we apologize for the frustration this has caused, and we truly appreciate your feedback as it helps us improve our customer service.

• Review fromRobin G

  Date: 01/21/2025

  1 star
  Beware of this company I looked at their site and somehow they got my information and charged me for this Now I cant get my 45 dollars back An the item never came Beware

  Barks No More

  Date: 01/25/2025

  Thank you for reaching out to us. We understand your frustration and are truly sorry to hear about your experience with you recent order with Barks No More. Please allow us to clarify a few important points regarding your order.
  
  The information we use to process orders is solely based on the data you provided during checkout. In your case, our records show that your payment was made via PayPal, and as a result, your PayPal shipping address was automatically linked to your order. This is a standard procedure for PayPal transactions, and we are transparent about this process during checkout.
  
  Additionally, we want to reassure you that our return policy is clearly outlined on our website. If you wish to initiate a return, we are more than happy to assist you through the process. Please don’t hesitate to contact us, and we will guide you every step of the way.
  
  Again, we sincerely apologize for any confusion or inconvenience this has caused. We value your business and hope to resolve this matter to your satisfaction. Please feel free to reach out to us directly for further assistance.

  Robin G

  Date: 01/28/2025

  I have sent this back

• Review fromBrent P

  Date: 01/19/2025

  1 star
  Can not find stars with a minus 5 Does not work point at dog does not even it know it is on called customer service they said to find a friend and give it to them even though it does not work DO NOT BUY OR WASTE YOUR TIME WITH CUSTOMER SERVICE

  Barks No More

  Date: 01/25/2025

  
  Thank you for sharing your feedback, and we are truly sorry to hear about your experience with our product. We understand how frustrating it can be when a product doesnt meet your expectations, especially when youre trying to address an issue like your dogs behavior.

  We apologize that the device did not work as you had hoped and for the inconvenience youve experienced. We want to assure you that we take all feedback seriously and are continuously working to improve both our products and customer service.

  As a company, we are transparent about our return policy, which is clearly outlined on our website. If the product did not perform as expected, we encourage you to reach out to our customer service team directly so that we can assist you with the return process. We want to ensure that any issues are resolved and that youre satisfied with your experience.

  Once again, we deeply apologize for the frustration and inconvenience this has caused. Please feel free to contact us, and well do our best to assist you in resolving this matter.

• Review fromKim H

  Date: 12/26/2024

  1 star
  This is a rip off. When you order, which I never confirmed order but it went through anyway, they add all kinds of charges on to your order without your permission. I dont know if the product works because Im sending it back without opening it. It is going to cost $8.00 to return a item I never ordered in the first place. ******** customer service!!!

  Barks No More

  Date: 12/27/2024

  Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the frustration youve experienced with your recent purchased with Barks No More, and we want to address the issues you raised as clearly as possible.

  
  

  Regarding the additional charges on your order, we understand that this has caused confusion. We would like to clarify that during the checkout process, there are optional upsell offers available. These are presented as extra items or services that you can choose to add to your order. However, you always have the option to decline these offers before finalizing your purchase. We strive to be transparent with our offers, and we regret if this process wasnt as clear or if it led to any unintended charges on your account.

  
  

  As for the return process, we want to confirm that we are also transparent with our return policy, which allows returns within a specified period for eligible products. If the item is unopened and returned in accordance with the guidelines, a refund will be processed. We understand that the return shipping cost of $8.00 can feel like an added inconvenience, and we apologize for any frustration this may cause.

  
  

  We do our best to ensure that all our customers are fully aware of their options throughout the purchase and return process, and we truly regret that your experience did not reflect this. If you have any further questions or need additional assistance with your return or any other concerns, please dont hesitate to reach out to our customer service team.

• Review fromDiane K

  Date: 12/23/2024

  1 star
  I purchased the double pack of the Barks No More and when I received them of course I opened one. Put the batteries in and nothing. Could barely here a beep. Tried calling the company with no answer. Sent an email and got response. Says their website indicates once the package is opened there is no refund. How would you know if it works if you don't open it. They make money right there on everybody. Then you get stuck with sending it back and I had to pay $5.90 to send the unopened one back. I also bought the insurance for $9.99 and they said that only covers the product to insure to you and I can't get that back even though I now have no product. They are making money right and left on a defective product and scamming people. I paid $76.00 total for two units and can't find out if the other one works or I can't get any refund at all. So here is what I might get back (unless they get me on something else that they can charge me for). Refund Breakdown:* Original Purchase Amount: $76.00 * Less: Used items amount: $14.99 * Less: Shipping: $5.42 * Less: Return Processing and Restocking Fee - $8.95 * Total Refund: $46.64 Then I had to pay $5.90 to ship the unopened unit back. That is not refunded back to me either but I have to pay the $5.42 shipping for them to ship to me product that they know doesn't work like advertised and they deduct that from my refund. This is false advertisement. PRODUCT DOES NOT FUNCTION AS ADVERTISED. How many people have to write these reviews before something can be done with this company?So for nothing they have made money. Really!! a restocking fee of $8.95 to put something back on a shelf. Give me a break. Think how many customers are losing money on this product and Barks No More will not let you return because, of course, people have to open to see if they work. What an innovative idea to make money!

  Barks No More

  Date: 12/27/2024

  Thank you for taking the time to share your experience. We deeply regret that you have been disappointed with both the performance of the product and the return process. Your feedback is important to us, and we want to address your concerns as clearly as possible.

  
  

  First, we sincerely apologize that the Barks No More product did not work as expected. We understand how frustrating it can be to purchase a product and find that it does not perform as advertised. We truly value the trust our customers place in us, and we do not take your concerns lightly.
  
  Regarding the return policy, we strive to be transparent with all of our customers about our guidelines, including our policy on opened items. As stated on our website, once a product is opened, it may not be eligible for a full refund. We understand that this policy can be frustrating, especially when testing a product is necessary to ensure its functionality. We do our best to clearly communicate these terms during the checkout process to avoid any confusion, though we recognize this may not always be as clear as we intend.

  
  

  Additionally, you mentioned shipping and restocking fees. These charges are applied according to our return policy and are part of our standard practice. While we understand that these fees can feel like an added burden, they are intended to cover the costs associated with processing returns and restocking products. We truly apologize if this has caused additional frustration, and we are continuously working to ensure our policies are as transparent and customer-friendly as possible.

  
  

  In regard to the insurance fee, we want to clarify that the insurance covers the product during shipping, but unfortunately, it does not cover a refund in cases where the product is returned. 

  
  

  Also, our system indicated that your order has been cancelled and a full refund was processed on 12/22/2024.

  
  

  We appreciate your feedback, and we are committed to reviewing and improving our processes based on customer experiences. If you feel that there has been a misunderstanding or if you would like to further discuss your refund, please feel free to reach out to us directly. We want to ensure that you are satisfied with the resolution, and we are here to assist in any way we can.

  
  

  Again, we are sorry for the inconvenience you've experienced, and we hope this explanation helps clarify our policies. If you have any further questions or concerns, please don't hesitate to contact our customer service team.

• Review fromMark D

  Date: 12/21/2024

  1 star
  I canceled the order immediately after being overcharged. I contacted my card holder and a dispute is forthcoming. Instead of just refunding my payment they just keep sending emails. Either way I will get my total refund. Stay away from this company they are not a company you want to deal with.

  Barks No More

  Date: 12/27/2024

  Thank you for sharing your feedback. We are truly sorry to hear about your frustration with your order and the issues you've encountered with Barks No More. We understand that you feel dissatisfied with the experience, and we want to address your concerns as thoroughly as possible.

  
  

  Regarding the charges on your order, we strive to be transparent in our process. As part of the checkout process, we present optional upsell offers that you can choose to accept or decline. However, we recognize that sometimes these additional offers may not be as clear as we intend, and we apologize for any confusion caused during your purchase. We sincerely regret that you feel overcharged, and we want to assure you that there was never any intention to mislead you.

  
  

  We also want to inform you that, on December 22, 2024, we have already processed a full refund for your order. We apologize for any confusion caused by continued email communication, and we can assure you that no further charges will be made.

  
  

  While we understand that youve chosen to pursue a dispute with your card holder, we hope the refund we've issued will address your concerns.

  
  

  We genuinely value our customers and work to resolve any issues as quickly and fairly as possible.

  
  

  If you have any questions or need further assistance, please dont hesitate to reach out. We are here to help and ensure that your concerns are addressed.

  
  

  Thank you for your understanding, and we apologize for the inconvenience this has caused.

• Review fromKen D

  Date: 12/03/2024

  1 star
  Received product today. Doesn't do ANYTHING! Biggest rip off I've ever seen. DO NOT buy this product it does NOTHING. Shame on me for being fooled.

  Barks No More

  Date: 12/07/2024

  Thank you for taking the time to share your feedback, and we are truly sorry to hear that your experience with our product did not meet your expectations. We understand your frustration, and we take all customer concerns seriously.

  
  

  At ********************, we strive to provide clear and accurate information about our products, and we are committed to being transparent with our return policy. If you find that the product does not work for you, we do offer returns for opened items as long as they are returned with the original packaging. Our customer support team is available to assist with the return process and ensure that its as smooth as possible.

  
  

  We would also like to make sure that youve had a chance to fully explore the settings and features of the device, as sometimes adjustments can be needed for optimal performance. If youd like further assistance with that, please dont hesitate to contact us.

  
  

  Again, we are genuinely sorry for any inconvenience and hope to resolve this to your satisfaction.