Complaints

This profile includes complaints for Vector Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vector Solutions

  4890 W Kennedy Blvd STE 300 Tampa, FL 33609-1869

• 

  Vector Solutions

  2131 Dana Ave. Suite 300 Cincinnati, OH 45207

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23122985
  
  I am rejecting this response because:

  Last year we were wanting to cancel and asked for a prorate and discussed it with ****, why would we want to do this because we wanted to cancel.

  You can go in there and see that no one has used it, scammy feeling for being billed for something no one uses.

  I have never seen anything about a contract till now and no one except the company president has authorization to sign a contract that is Automatically Renewed, because of this very instance.

  I have been here for a year and the person before me had no documentation on this, and what you are now showing is what 5 years old.

  Not sure about the communication but I can't find anything on it before now. I am asking that you honor a cancelation from last year, especially because you can tell no one has used it.
  
  Sincerely,
  
  Lensing Wholesale ****** ******

  Business Response

  Date: 03/28/2025

  Prior to contract renewal, our systems do not show any written notifications from Lensing Wholesale indicating they wished to cancel. Per their contract, all requests to cancel must be submitted in writing and received at least 60 days prior to renewal. When there is a lack of written communication, the invoice will auto-renew. The customer did receive a renewal notice 60 days prior to renewal to let them know it was coming; our records do not show a response to this advance notification.

  After contract renewal, when the invoice became overdue, we do have written communication from the customer expressing their wishes and stating they had requested to cancel some time ago. We have asked the customer to forward this prior written notification to cancel so that we may look into the matter, and are awaiting the response so that we can process the cancellation.

  Business Response

  Date: 03/28/2025

  While we do have history of the customer asking whether they could pay month-to-month or be pro-rated, we do not have record of an actual written cancellation request prior to their renewal. We have also talked to the Account Owner at that time and he does not recall discussion of cancellation, and does not have anything in writing outside of our systems. Attached is this communication. If there is written confirmation of a cancellation request that we are missing, we will be happy to review when it is provided.

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23122985
  
  I am rejecting this response because:

  Are they going to honor our request of cancelation? 

  
  Sincerely,
  
  Lensing Wholesale ****** ******

  Business Response

  Date: 04/02/2025

  We have spoken with the customer and resolved the matter.

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I have spoken with them, and they have issued a Credit Memo for the entire amount.

  
  Sincerely,
  
  Lensing Wholesale ****** ******

• Initial Complaint

  Date:07/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28, 2024, an Education Advisor (***************************) invoiced my Vector Solutions account for a one year subscription of AEC PRO. My charge card on file was automatically charged for this self-renewing subscription in the amount of $449.00. I did not contact Vector Solutions to charge any training in 2024 and I certainly did not approve a self-renewing subscription. The last contact I had with Vector Solutions was in March of 2023 and only for a one-time charge for training modules. I just recently came across the email sent on March 28 indicating the invoice. I called Vector Solutions and told them that I did not authorize the initial invoice and that I wanted the charge reversed. Vector Solutions denied my request and said that since I was notified and did not challenge the charge that it would not be reversed. I think it is fraudulent to set up an invoice for a service that was not requested and then say that since I did not challenge the invoice that I was not expecting to get that I would be charged for it. I have requested that Vector Services delete my account and delete my charge card, but so far all they have done is stop the automatic renewal of the subscription that I did not request in the first place.

  Business Response

  Date: 07/25/2024

  Hello, We are sorry for this misunderstanding and are taking the steps to turn off auto-renewal on this customer's subscription for his next cycle in 2025. Attached is a screenshot of the subscription terms that were agreed to upon original purchase in 2023 which does authorize RedVector to automatically renew the subscription each cycle and the reason he was re-charged in 2024. However, if the customer no longer wants the subscription, we will turn it off for the future.

• Initial Complaint

  Date:10/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20688491
  
  I am rejecting this response because:

  I would like to point out that even though the account is in my name ********************** does not recognize that I have any rights or authority over it. So why would I accept or acknowledge an account from this organization when I have no confidence in them recognizing any rights. In addition,I would cite vectors own Privacy Policy which I have pasted the relevant section below. It clearly states that I can Opt Out by contacting their support staff to remove my information. I have attempted to do this and after I have been ignored, I filed my complaint.

  
  WHAT IS VECTOR SOLUTIONS OPT-OUT POLICY?
  You may at any time request a copy of the personal information that you provided and elect to revoke (opt-out) the information provided. We reserve the right to review and in our sole discretion decline your request or deny it as permitted by law.
  In order to opt-out, you may contact your employer, your System Administrator, or Vector Solutions at support.lms(at)vectorsolutions.com. Vector Solutions will accordingly furnish you with a copy of your personal information or change its records to remove your personal information.
  If you opt-out of providing your personal information,Vector Solutions will no longer use your personal information or share it with third parties. However, keep in mind that your opting-out of providing personal information may inhibit or cancel your ability to fully utilize www.VectorSolutions.com or any of our Websites to subscribe for Vector Solutions courses and to access or use some other features.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 10/16/2023

  ************************* uses Vector Solutions for student training. ******************************* is currently an active user on the ************************* - Student site. *******'s account was originally created on August 16, 2021 when the University sent us a spreadsheet of students to upload to their site. On August 28, 2023, ************************* sent us another spreadsheet with student data to upload. ******************************* was listed on this spreadsheet, so he continues to have an active account on their Student site. 
  
  The reason why ******* continues to receive automatic emails from the system is because there is training that is assigned to ******* that needs to be completed. Until the assignments are complete or expire, ************************* has their site settings set up to send reminder emails every week. 
  
  *******'s account, as well as the reminder emails, are all managed by *************************'s administrators or Training Coordinators.

  Business Response

  Date: 10/27/2023

  Hello, our records indicate we last communicated with ******************************* in 2021 (see attachment), noted his concern, but because his account belongs to the University and it is the University who manages what information they input and who they assign training to through the Vector system, we advised ****************** to reach out to his University administrator and provided the University contact's email address. Once ******************** speaks to the University contact, they will then be able to decide whether or not they would like to approve his request and remove his account.

• Initial Complaint

  Date:12/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18624320
  
  I am rejecting this response because it does not show that you ever successfully implemented this, and the contract therefor never should have began. 

   

  We need a refund for year 1.
  
  Sincerely,
  
  *********************

  less prohibited by law, will provide access to any persons designated by Client (Users). For avoidance of doubt, licenses are issued on a one user per one license basis and once granted, are not transferable to other users. If our IP was never set up to use this (per email), then how was this contract ever enforceable? (please advise and i will forward email thread, the picture is now showing in an upload.)2.2.5 Subject to the Minimum Annual Commitment: Users inactivated in a given contract year will not count towards the total number of Named Users in the year following such inactivation unless reactivated. we havent been using so why did this renew at full cost?? *********** appears in conflict with contract that states all users should have been deactivated. WE ARE LOOKING FOR A REFUND FOR YEAR 1 DUE TO UNSATISFACTORY COMPLIANCE TO THE CONTRACT AND FULL DISMISSAL OF ANY FUTURE CHARGES AS A RESULT OF THIS CONTRACT NOT BEING EXECUTED AS DEFINED.

  Business Response

  Date: 12/28/2022

  Electronic records show our software was used by the client with course completion history up through Fall of 2021 and communication was happening between Vector representatives and the client. Due to the use of the system during this time, we can not refund their payment for this period. However, Vector is allowing the client out of their current contract and have closed the upcoming renewal. We will also forgive the outstanding balance.

  Customer Answer

  Date: 01/04/2023

   
  Complaint: 18624320
  
  I am rejecting this response because: the document uploaded proves they didnt complete training or get us into any librarys.  As such, this supports my claim that they are charging us in error and we are not liable for this invoice. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/03/2023

  As we have worked with different client contacts in the past, it appears there may be a misunderstanding regarding use of the solution. The attached report shows the solution was implemented and courses were being completed by users of the client from March 2019 through September 2021. Due to this use of the system in which the customer received the value from the ********************** material, we can not refund payment for year one. However, Vector is allowing the client out of their current contract, closed the upcoming renewal, and is forgiving the outstanding balance.

• Initial Complaint

  Date:11/08/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so long as we receive a phone call or email to get this matter resolved.  To date, there has not been any response to my inquiry sent.  I can be reached via email at ************************** or ************.
  
  Sincerely,
  
  ******** ******************

  Business Response

  Date: 11/14/2022

  We have looked into this complaint and our records show that we did not receive notice of cancellation intent from the client within the stated timeline ahead of renewal in the agreement. If our records are not correct and timely notification was provided, we are happy to work with the client to remedy the situation. We will be communicating directly with the new contact provided with this BBB issue to work through this.