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Business ProfileforRenu Health CBD
CBD Oil
Current Alerts For This Business
Advertising Review:
According to information in BBB files, the business is using fake celebrity endorsements in its advertising, specifically Tom Hank, Kevin Costner, Guy Fieri, Robin Roberts, Joyce Meyers, Ricky Fowler, Kirk Cameron, and Facebook. BBB's Code of Advertising indicates that advertising which uses testimonials or endorsements is misleading if they are not genuine and do not represent the current opinion of the endorser (Section 30, Testimonials and Endorsements).
In February 2021, BBB contacted the business regarding its advertising of free trial periods of its products. Consumers that sign up for the free trial period are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
In February 2021, BBB contacted the business regarding its advertising of free trial periods of its products. Consumers that sign up for the free trial period are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
Additional business information
Additional Info:
BBB files indicate that the products listed in this BBB Business Profile have a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts. BBB contacted the business in February 2021 about the pattern of complaints, but have not received a response at this time. In This BBB Business Profile provides information about the product name(s) listed in this profile. According to information in BBB files, this product has had its Returns shipped to BT Shipping, LLC., a business that is located in Tampa, FL. BBB files indicate that BTS performs these shipping services for a large number of products in the skin care and supplement industries.
BBB has had significant complaint activity involving a large number of products that have their returns shipped to Federal Association of BT Shipping, LLC. Consistent throughout most of the product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for BT Shipping, LLC., can be viewed at https://bbb.org/h/k167
BBB has had significant complaint activity involving a large number of products that have their returns shipped to Federal Association of BT Shipping, LLC. Consistent throughout most of the product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for BT Shipping, LLC., can be viewed at https://bbb.org/h/k167
At-a-glance
Business Details
This is a multi-location business.
- Location of This Business
- PO Box 15911, Tampa, FL 33684
- BBB File Opened:
- 2/11/2021
- Alternate Business Name
- GETMPGSTRENGHCOM
- GETMPGSTRENGHONLINECO
- BuyMaximumHealthStore
- Contact Information
Principal
- Customer Service, Customer Service Representative
Customer Contact
- Customer Service, Customer Service Representative
- Ms. Julie Mary, Customer Service Representative
- Ms. Alice, Customer Service Representative
- Ms. Sandra, Customer Service Representative
- Mr. Jayson, Customer Service Representative
- Additional Contact Information
Phone Numbers
- (855) 846-8589Other Phone
- (352) 505-2933Other Phone
- (855) 846-8589
Customer Complaints
44 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/12/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have tried to cancel my auto subscription through 2 emails and on the website since January 2022.
I get no response but the oil and capsules continue to arrive and I continue to be charged.
I need for the subscription to end. No more charging my account nd no more product sent to my house.
Please help me please
Read MoreCustomer Reviews
65 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Eric P
1 star
11/28/2021
I have be3n getting these bottles and pills for awhile now and I don't know who or how they got my information. I don't 3ven know if I'm being charged for this stuff. I throw them in the garbage thinking it was a mistake but they keep coming. How can I stop these products from coming. How can I get 5his discontinued. I don't wan5 it nor have I ever wanted it.
Renu Health CBD Response
12/30/2021
Hello ****,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within a trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases, our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order last 03/13/2021 and ended on 03/30/2021 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have canceled your account on 11/28/2021 and one of our representatives went above and beyond by issuing the courtesy refund of $80, as a ONE TIME courtesy, we have refunded you an additional refund of $224.13 today without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within a trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases, our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order last 03/13/2021 and ended on 03/30/2021 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have canceled your account on 11/28/2021 and one of our representatives went above and beyond by issuing the courtesy refund of $80, as a ONE TIME courtesy, we have refunded you an additional refund of $224.13 today without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
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