Business ProfileforRaging Lion
Health Products
Current Alerts For This Business
Advertising Review:
According to information in BBB files, the business is using fake celebrity endorsements in its advertising, specifically Facebook, Dr. Oz, Amazon and Shark Tank. BBB's Code of Advertising indicates that advertising which uses testimonials or endorsements is misleading if they are not genuine and do not represent the current opinion of the endorser (Section 30, Testimonials and Endorsements).
In June 2017, BBB contacted the business regarding its advertising of free trial periods of its products. Consumers that sign up for the free trial period are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
In June 2017, BBB contacted the business regarding its advertising of free trial periods of its products. Consumers that sign up for the free trial period are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
Additional business information
Additional Info:
This BBB Business Profile provides information about the product name(s) listed in this profile. According to information in BBB files, this product has had its orders fulfilled and shipped by The Fulfillment Lab, Inc., a business that is located in Tampa, FL. BBB files indicate that The Fulfillment Lab performs these fulfillment and shipping services for a large number of products in the skin care and supplement industries.
BBB has had significant complaint activity involving a large number of products that have their orders fulfilled and shipped by The Fulfillment Lab. Consistent throughout most of their product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for The Fulfillment Lab, Inc. can be viewed at http://bbb.org/h/ju62 BBB files indicate that the products listed in this BBB Business Profile have a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts. BBB contacted the business in January 2020 about the pattern of complaints, but have not received a response at this time.
BBB has had significant complaint activity involving a large number of products that have their orders fulfilled and shipped by The Fulfillment Lab. Consistent throughout most of their product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for The Fulfillment Lab, Inc. can be viewed at http://bbb.org/h/ju62 BBB files indicate that the products listed in this BBB Business Profile have a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts. BBB contacted the business in January 2020 about the pattern of complaints, but have not received a response at this time.
At-a-glance
Business Details
This is a multi-location business.
- Location of This Business
- PO Box 153201 Ste 1093, Tampa, FL 33684-3201
- BBB File Opened:
- 3/16/2016
- Alternate Business Name
- Black Bear Energy
- Healthy Market
- Brain Peak
- Business Management
- Customer Service
- Contact Information
Principal
- Customer Service
Customer Contact
- Ms. Sandra Morgan
- Ms. Christine Lopez, Customer Service Representative
- Mr. Frank, Customer Service Representative
- Mr. David, Customer Service Representative
- Ms. Amber, Customer Service Representative
- Mr. Javix, Customer Service Representative
- Mr. Alex, Customer Service Representative
- Ms. Kera, Customer Service Representative
- Customer Service
- Additional Contact Information
Phone Numbers
- (855) 511-2215Other Phone
- (855) 511-1087Other Phone
Website Addresses
- (855) 511-2215
Customer Complaints
66 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company is a SCAM! Years ago I paid the $6.95 shipping and handling to try a product. I cancelled the order and they kept charging my card. We disputed and paid some collections agency at the time and we thought all was handling. Now, another collection agency is calling saying we owe expedited shipping fees of $9.95 and and charge back fees of $40 for two of the products. This is such a scam. We were told years ago that we were all settled up with this company which was a scam to begin with. They are criminals and we should not owe them any more money. We haven't received any additional product.
Read MoreCustomer Reviews
15 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
ADEDIRAN M
1 star
08/23/2023
I disputed this issue more than 2 years ago. I just got a phone call from a second collection company today after I filed a dispute with the first collection company in March 2021 and disputed the alleged debt with RRS LIMITED-RAGING LION INC and my bank. For how long do I have to continue doing this?
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